2007 Front Suspension Thunking Noise
07-12-2007, 03:53 PM
#1501
4th Gear Member
Join Date: May 2007
Location: Utah
Posts: 1,249
RE: 2007 Front Suspension Thunking Noise
- lotus
Take it to another dealer. If it's broke, they should fix it. It's not your fault Ford came out with a new part #. My
part was supposed to be delivered Tuesday, it just arrived today. The svc mgr told me there was alot of dealers
ordering that new part and that's why there was a delay, maybe..maybe not who know for sure. But I still called
the parts dept and had them pull up my order and read to me what was actually ordered and what arrived.
He confirmed it as soon asI heard him say the number "8". Going in tomorrow at 7am.
ORIGINAL: fredlo69
Took my mustang for the thunking noise and the deale Diblasi Ford refused to fix anything that hasn't been tsb#. They said the stablizer bar was loose and they tightened it. I mentioned a suggestion that it may be the strut mount and I also mentioned that there's a new part number for it. The response was an attitude they don't repair anything with it being a tsb#. I also took it in for water leak and they couldn't find a leak. They totally suck! What kills me they have an attitude like the nerve of you bring a car here in need of repairs under warranty. When they sell u the car they busy kissin your 8ss.
Im going to another dealer and see what happens. Wish me luck!
[IMG]local://upfiles/48703/77509487D07E4CD684B71D2DFF68C0FD.jpg[/IMG]
Took my mustang for the thunking noise and the deale Diblasi Ford refused to fix anything that hasn't been tsb#. They said the stablizer bar was loose and they tightened it. I mentioned a suggestion that it may be the strut mount and I also mentioned that there's a new part number for it. The response was an attitude they don't repair anything with it being a tsb#. I also took it in for water leak and they couldn't find a leak. They totally suck! What kills me they have an attitude like the nerve of you bring a car here in need of repairs under warranty. When they sell u the car they busy kissin your 8ss.
Im going to another dealer and see what happens. Wish me luck!
[IMG]local://upfiles/48703/77509487D07E4CD684B71D2DFF68C0FD.jpg[/IMG]
part was supposed to be delivered Tuesday, it just arrived today. The svc mgr told me there was alot of dealers
ordering that new part and that's why there was a delay, maybe..maybe not who know for sure. But I still called
the parts dept and had them pull up my order and read to me what was actually ordered and what arrived.
He confirmed it as soon asI heard him say the number "8". Going in tomorrow at 7am.
07-12-2007, 07:35 PM
#1502
1st Gear Member
Join Date: Jun 2006
Posts: 58
RE: 2007 Front Suspension Thunking Noise
Good luck grampa_stang. Let us know as soon as you test it outto confirm that the dreaded Thunk is gone for good!
Also let us know how long it took them to perform the switch and realine the front end.
A year of waiting for this fix is just about too long.
Also let us know how long it took them to perform the switch and realine the front end.
A year of waiting for this fix is just about too long.
07-13-2007, 05:50 PM
#1503
4th Gear Member
Thread Starter
Join Date: Nov 2006
Location: State Of Confusion
Posts: 1,199
RE: 2007 Front Suspension Thunking Noise
ORIGINAL: grampa_stang
- lotus
Take it to another dealer. If it's broke, they should fix it. It's not your fault Ford came out with a new part #. My
part was supposed to be delivered Tuesday, it just arrived today. The svc mgr told me there was alot of dealers
ordering that new part and that's why there was a delay, maybe..maybe not who know for sure. But I still called
the parts dept and had them pull up my order and read to me what was actually ordered and what arrived.
He confirmed it as soon asI heard him say the number "8". Going in tomorrow at 7am.
- lotus
ORIGINAL: fredlo69
Took my mustang for the thunking noise and the deale Diblasi Ford refused to fix anything that hasn't been tsb#. They said the stablizer bar was loose and they tightened it. I mentioned a suggestion that it may be the strut mount and I also mentioned that there's a new part number for it. The response was an attitude they don't repair anything with it being a tsb#. I also took it in for water leak and they couldn't find a leak. They totally suck! What kills me they have an attitude like the nerve of you bring a car here in need of repairs under warranty. When they sell u the car they busy kissin your 8ss.
Im going to another dealer and see what happens. Wish me luck!
[IMG]local://upfiles/48703/77509487D07E4CD684B71D2DFF68C0FD.jpg[/IMG]
Took my mustang for the thunking noise and the deale Diblasi Ford refused to fix anything that hasn't been tsb#. They said the stablizer bar was loose and they tightened it. I mentioned a suggestion that it may be the strut mount and I also mentioned that there's a new part number for it. The response was an attitude they don't repair anything with it being a tsb#. I also took it in for water leak and they couldn't find a leak. They totally suck! What kills me they have an attitude like the nerve of you bring a car here in need of repairs under warranty. When they sell u the car they busy kissin your 8ss.
Im going to another dealer and see what happens. Wish me luck!
[IMG]local://upfiles/48703/77509487D07E4CD684B71D2DFF68C0FD.jpg[/IMG]
part was supposed to be delivered Tuesday, it just arrived today. The svc mgr told me there was alot of dealers
ordering that new part and that's why there was a delay, maybe..maybe not who know for sure. But I still called
the parts dept and had them pull up my order and read to me what was actually ordered and what arrived.
He confirmed it as soon asI heard him say the number "8". Going in tomorrow at 7am.
So what's the verdict?
Thunk or no thunk?
That IS the question ;-)
Wolfey2k
07-13-2007, 11:06 PM
#1504
4th Gear Member
Join Date: May 2007
Location: Utah
Posts: 1,249
RE: 2007 Front Suspension Thunking Noise
ORIGINAL: wolfey2k
Hey Grampy!
So what's the verdict?
Thunk or no thunk?
That IS the question ;-)
Wolfey2k
ORIGINAL: grampa_stang
- lotus
Take it to another dealer. If it's broke, they should fix it. It's not your fault Ford came out with a new part #. My
part was supposed to be delivered Tuesday, it just arrived today. The svc mgr told me there was alot of dealers
ordering that new part and that's why there was a delay, maybe..maybe not who know for sure. But I still called
the parts dept and had them pull up my order and read to me what was actually ordered and what arrived.
He confirmed it as soon asI heard him say the number "8". Going in tomorrow at 7am.
- lotus
ORIGINAL: fredlo69
Took my mustang for the thunking noise and the deale Diblasi Ford refused to fix anything that hasn't been tsb#. They said the stablizer bar was loose and they tightened it. I mentioned a suggestion that it may be the strut mount and I also mentioned that there's a new part number for it. The response was an attitude they don't repair anything with it being a tsb#. I also took it in for water leak and they couldn't find a leak. They totally suck! What kills me they have an attitude like the nerve of you bring a car here in need of repairs under warranty. When they sell u the car they busy kissin your 8ss.
Im going to another dealer and see what happens. Wish me luck!
[IMG]local://upfiles/48703/77509487D07E4CD684B71D2DFF68C0FD.jpg[/IMG]
Took my mustang for the thunking noise and the deale Diblasi Ford refused to fix anything that hasn't been tsb#. They said the stablizer bar was loose and they tightened it. I mentioned a suggestion that it may be the strut mount and I also mentioned that there's a new part number for it. The response was an attitude they don't repair anything with it being a tsb#. I also took it in for water leak and they couldn't find a leak. They totally suck! What kills me they have an attitude like the nerve of you bring a car here in need of repairs under warranty. When they sell u the car they busy kissin your 8ss.
Im going to another dealer and see what happens. Wish me luck!
[IMG]local://upfiles/48703/77509487D07E4CD684B71D2DFF68C0FD.jpg[/IMG]
part was supposed to be delivered Tuesday, it just arrived today. The svc mgr told me there was alot of dealers
ordering that new part and that's why there was a delay, maybe..maybe not who know for sure. But I still called
the parts dept and had them pull up my order and read to me what was actually ordered and what arrived.
He confirmed it as soon asI heard him say the number "8". Going in tomorrow at 7am.
So what's the verdict?
Thunk or no thunk?
That IS the question ;-)
Wolfey2k
07-14-2007, 12:17 AM
#1505
4th Gear Member
Thread Starter
Join Date: Nov 2006
Location: State Of Confusion
Posts: 1,199
RE: 2007 Front Suspension Thunking Noise
Yo Grampy,
well that certainly sounds bitter sweet.
Such incompetitence on their part!
Scratch my car while it's in the shop and they WILL PAY for a professional touch up at the very least!
I'd raise hell if that happened to my car.
I suggest you do the same. It's just not right for them to be so careless then treat it as if it's no big deal and not even mention it to you.
IF they were top notch, you would have been told "sorry Mr. Grampy but we have to keep your car for another day or two so we can fix the scratch one of our careless tech's made on your car". No charge to you of course!
Anyway, great to hear the thunk is gone on the passenger side at least.
I have been aware of the thunk being more subtle on the drivers side but it's still there.
Sorry you're having a hard time getting what should be a simple quick fix completed.
Best of luck next time around! And thanks for letting us know how things went!
Wolfey2k
well that certainly sounds bitter sweet.
Such incompetitence on their part!
Scratch my car while it's in the shop and they WILL PAY for a professional touch up at the very least!
I'd raise hell if that happened to my car.
I suggest you do the same. It's just not right for them to be so careless then treat it as if it's no big deal and not even mention it to you.
IF they were top notch, you would have been told "sorry Mr. Grampy but we have to keep your car for another day or two so we can fix the scratch one of our careless tech's made on your car". No charge to you of course!
Anyway, great to hear the thunk is gone on the passenger side at least.
I have been aware of the thunk being more subtle on the drivers side but it's still there.
Sorry you're having a hard time getting what should be a simple quick fix completed.
Best of luck next time around! And thanks for letting us know how things went!
Wolfey2k
07-14-2007, 09:14 AM
#1507
4th Gear Member
Join Date: May 2007
Location: Utah
Posts: 1,249
RE: 2007 Front Suspension Thunking Noise
ORIGINAL: tommyboy45
Hey Granmpa_stang,
Yes, I would like to see the scanned work order! Thanks.
Sorry to hear about your scratch. Don't they get it? Treat it with respect!
Hey Granmpa_stang,
Yes, I would like to see the scanned work order! Thanks.
Sorry to hear about your scratch. Don't they get it? Treat it with respect!
Here's the work order:
FYI: If you want to see the complete W/O, click on attachment,
click on work order2.jpg, when it opens, right click and save to
desktop. I'm sure many of you know that already, but I've been
here 15 mins trying to get the size right and figuring out the best
way to view it.
[IMG]local://upfiles/68488/FE1EB555673846C1AFE4D8E1F4C040C4.jpg[/IMG]
07-14-2007, 09:21 AM
#1508
3rd Gear Member
Join Date: Dec 2006
Location:
Posts: 852
RE: 2007 Front Suspension Thunking Noise
is it just me or does that say clear as day they replacedthe endlinks as well???????? if so, are they redesigned endlinks??? this never ceases to amaze me. .. actually more sickening than amazing.
07-14-2007, 04:11 PM
#1510
1st Gear Member
Join Date: Jun 2006
Posts: 58
RE: 2007 Front Suspension Thunking Noise
Does the installation of these new strut mounts require that the front end be re-aligned? I did not see any indication of that procedure on grampa_stang's work order that he posted.