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Rental car for TSB repair?

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Old 03-03-2008, 01:52 PM   #1
rogan01
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Default Rental car for TSB repair?

Does the normal Ford warranty provide for a rental car if the car is in for TSB or warranty repair? What experiences have you had? Thanks.
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Old 03-03-2008, 01:56 PM   #2
rmssch89
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Default RE: Rental car for TSB repair?

You would think that they would give you a loaner, especially since it's something they did wrong with the car that they have to fix. They may not pay for a rental but they might give you a dealership loaner car. They did it for my uncle, although it wasn't Ford.
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Old 03-03-2008, 02:12 PM   #3
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Default RE: Rental car for TSB repair?

I agree you might have to pay but it should be made available if needed.....what work are they doing that would require you to need another vehicle?
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Old 03-03-2008, 02:23 PM   #4
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Default RE: Rental car for TSB repair?

If it takes half a day, they may loan you a car, but for the recent recall, I understand it should take no more than an hour, so in that case they wouldn't loan you one. However, if you need a lift some place I'm sure they would be happy to oblige.

I have5 Fords and 3are on recall.....so far.Two have been taken in with the longest waiting period of 1 1/2 with no loaner. While I'm waiting I usually walk around to check out the new Roush or Shelby's.
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Old 03-03-2008, 02:41 PM   #5
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Default RE: Rental car for TSB repair?

I am taking it in for the Hood (Aluminum Body Panels) Corrosion TSB (06-25-15). My hood has corrosion on the front part of the hood. They told me at the dealer body shop they would need the car for 2 days. They told me to call the 1-800 FORD number to find out if a free rental was covered and they told me "no, unless I had a "special warranty"... - based on my VIN #.

Just checking to see if they are giving me the runaround or if others have had the same experience with warranty/TSB repairs. The car is a 2006 GT with only 4100 miles so still under full warranty. I would think that, since it is known factory piant problem, a free rental would be provided... I know my wife had a warranty issue with her Hyundai Santa Fe after 4 years and they gave her a free rental for 2 days.

Again - just wanted some independent confirmation that this was really Ford's policy.

"Quality is JOB 1" [:-]
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Old 03-03-2008, 02:50 PM   #6
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Default RE: Rental car for TSB repair?

Quote:
ORIGINAL: rogan01

I am taking it in for the Hood (Aluminum Body Panels) Corrosion TSB (06-25-15). My hood has corrosion on the front part of the hood. They told me at the dealer body shop they would need the car for 2 days. They told me to call the 1-800 FORD number to find out if a free rental was covered and they told me "no, unless I had a "special warranty"... - based on my VIN #.

Just checking to see if they are giving me the runaround or if others have had the same experience with warranty/TSB repairs. The car is a 2006 GT with only 4100 miles so still under full warranty. I would think that, since it is known factory piant problem, a free rental would be provided... I know my wife had a warranty issue with her Hyundai Santa Fe after 4 years and they gave her a free rental for 2 days.

Again - just wanted some independent confirmation that this was really Ford's policy.

"Quality is JOB 1" [:-]
Now see in that case, they should give you a rental. One time they had to repair some work on my Van where they broke a side skirt so they gave me a rental car free for three days.
Also they had to do some warranty work on another vehicle of mine which took a day, so they gave me a rental car for free.

Is this the dealer from which you bought the car? Try going to another dealer. I drive 25 miles past 3 other Ford dealerships just so I can have the work done on my cars. Because at this particular Ford dealer, they have always taken good care of me. I love the way I walk in and they address me by my first name.....even if I come in on an unscheduled appointment. To me, that's says a lot that they take the time to get to know their customers.
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Old 03-03-2008, 02:58 PM   #7
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Default RE: Rental car for TSB repair?

They are just replacing the hood with a new one....like a 2 hr at most job????
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Old 03-03-2008, 04:10 PM   #8
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Default RE: Rental car for TSB repair?

The body shop manager took a look when I took it in last week and said they do a"spot repair" - hopefully as described in the TSB. The affected area is not very big and most is under the hood - onlyy about 1/3 inch is visible on the front hood lip. Said they "needed the car" for 2 days. I am assuming not all of that time will be for the repair - just busy I guess...

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ORIGINAL: howarmat

They are just replacing the hood with a new one....like a 2 hr at most job????
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Old 03-03-2008, 04:20 PM   #9
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Default RE: Rental car for TSB repair?

hmm...well good luck either way
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Old 03-03-2008, 05:58 PM   #10
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Default RE: Rental car for TSB repair?

Thanks - I've got my fingers crossed - I hate to take the car in to the dealer for anything. I'll hopefully post the results and experiencewhen I get it back. I think this is a common problem based on other posts here.
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Old 03-03-2008, 07:09 PM   #11
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Default RE: Rental car for TSB repair?

Tell them Eff that you want a new hood.
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Old 03-03-2008, 07:32 PM   #12
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Default RE: Rental car for TSB repair?

Depends on the dealership and if they consider you a valued customer or a snot-nosed kid...
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Old 03-03-2008, 10:53 PM   #13
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Default RE: Rental car for TSB repair?

not a recall repair, but a warranty repair

i had to shell out $13 a day for 12 days for a freaking courtesy car from the dealership while my car was getting a new tranny under warranty

bastards would pay a cent , saying only head office would pay for it, and head office flat out said no after numerous calls and complaints.

however, my car was in the shop for 20 days and this time they got me a rental car from Enterprise. A surprise suprise, Ford covered the cost. I just got my car back today, Enterprise billed Ford $700+ tax lol

Some vindication for me at least.

But yea, dont expect any after sales service from Ford.
They sell you the car, then screw you every chance they get.
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Old 03-04-2008, 08:02 AM   #14
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Default RE: Rental car for TSB repair?

$13 a day is not bad! I just paid $40 a day from the Enterprise at the dealer for a Ford Focus. I was told by Ford (the 1-800-FORD number) that I was not covered for a rental.

How did you finally get Enterprise/Ford to pay?

Thanks!
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Old 03-04-2008, 08:15 PM   #15
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Default RE: Rental car for TSB repair?

Quote:
ORIGINAL: rogan01

$13 a day is not bad! I just paid $40 a day from the Enterprise at the dealer for a Ford Focus. I was told by Ford (the 1-800-FORD number) that I was not covered for a rental.

How did you finally get Enterprise/Ford to pay?

Thanks!
I lucked out and got a good service advisor who managed to convince head office to cover it.
My parts were either wrong or delayed a total of 5 times.
What should have been a3 day repair dragged out to 20.

But if the situation had been different and they told me that i had to pay, i would have just bussed / walked/ cabbed it

Good luck with your fight !
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Old 03-04-2008, 08:15 PM
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