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Do yourself a favor and never ever put a duffle bag or backpack back there, as you will surely hook a strap around that stupid plastic piece and that will be the end of it.
I think when mine breaks again out of warranty, it might just sit that way for a while; I've started using the lower lever out of habit now because the upper one is so cheap.
I broke one of mine... glued the two pieces back together, and wrapped fiberglass-reinforced packing tape around it. (not the exposed part) It's held for 6 months now, and I go in the backseat almost daily.
the stock piece is garbage. For less than the cost of replacing them with stock junk you can get billet. Poor design by Ford, but at $30 each maybe they aint so dumb,,,,,,