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-   -   SYNC USB problem, need help (http://mustangforums.com/forum/2005-2014-mustangs/583090-sync-usb-problem-need-help.html)

USAF in Germany 01-24-2010 09:43 AM

SYNC USB problem, need help
 
Hey all. I am diggin' my new ride! Absolute hoot to drive! I am so pleased to be a Mustang Owner. I never knew what I was missing.

I encountered a problem today that has me puzzled. I was able to connect my Iphone via bluetooth and USB from the 1st day of owning the car without any glitches. But today, I plugged in my Ipod Nano, and it worked fine. It indexed all my music and played and charged the ipod. I turned the car off to fuel up, and when I restarted the car, SYNC would not play the IPOD. I switched back to my Iphone, but it wouldn't play either. I went through the SYNC media settings trying to reconnect either device, but when I "select source", the display says "USB EMPTY". The devices will not charge nor will SYNC recognize three different Ipods. I switched out the USB-->IPOD connector thinking a bad cable, but no joy. I then went as far as doing a master reset of SYNC, but it still doesn't see the IPOD(s) via USB. Its as if the USB port has been disabled or something. I am still able to stream music via bluetooth, and SYNC and the Phone connect, but no USB. Anyone else have this problem, or know to solve the "problem"? Appreciate any input.

Trey

USAF in Germany 01-24-2010 11:25 AM

More info: The radio display always says "SYNC Line in". SYNC, or the radio for that matter, does not react when I push the AUX button. The USB port does not recognize ANY USB device. What suxxor is that being in Germany, I am not sure how well the service will be from the authorized ford maintenance center here will be. They are used to working on Euro spec Fords.

Adam 01-24-2010 11:40 AM

When on your AUX input go into Menu > Sync Device or something like that, where you can select between Line-In (3.5mm) or USB. I'm guessing your AUX input device got switched to Line-In.

wilkinda 01-24-2010 01:43 PM

I had that happen to me a few times with my electronics package. i usually end up having to shut the car off and restarting to get it to clear up and function right.

ksguy73 01-24-2010 03:30 PM

Mine has done this a couple times as well. I just removed the usb device, turned the car off, restarted and put the usb drive back in and it worked. Hope you get it figured out!

wilkinda 01-24-2010 05:59 PM

Quote:

Originally Posted by ksguy73 (Post 6771996)
Mine has done this a couple times as well. I just removed the usb device, turned the car off, restarted and put the usb drive back in and it worked. Hope you get it figured out!

Same here...... obviously it's an issue that others are having

USAF in Germany 01-25-2010 12:42 AM

Will try it again this evening.. gotta walk to work. Right now, the display just says "SYNC Line in" and when I push AUX, nothing happens. I can go through the media setting and select source and choose SYNC USB, but the display responds with "USB empty". Any one of you guys want to vacation in Germany right now:)?

Thx for the responses.

10GTSTANG 01-25-2010 08:09 AM

Sounds like it thinks you have something plugged into the 3.5mm jack. If you have a device with a 3.5mm plug, you might try plugging it into the jack then unplugging it to see if this resets your issue.

FordEngineer 01-25-2010 03:04 PM

This can happen when your experience a low battery charge state or a recent battery disconnect/reconnect. What has happened is that your APIM (Accessory Protocol Interface Module) was affected by a power 'brownout' and will need to be re-flashed.

If you can, take your vehicle to a Ford-Authorized service center, and have them reference North American TSB #09-14-3. If they have the proper parts/software image to re-flash the APIM, you should be on your way in 30 minutes or so.

USAF in Germany 01-25-2010 03:39 PM

Thx. I am going to the authorized Ford Maintenance shop here in Stuttgart ASAP. Hopefully they are in tune with this issue.

dcarlinf1 11-13-2012 08:11 AM

I have just recently encountered this problem with my car. I've had my 2011 GT for almost 2 years and 22,000 miles now. My Ipod nano has been plugged in ever since I bought the car and the USB connectivity has always been flawless. Now, all of a sudden I get the "USB Empty" message when I try to choose USB as the source. I've swapped out the cable and plugged in my IPhone. I also checked to make sure the battery terminals are tight. No matter what I do I still get "USB Empty". Does anyone know what the proper fix is? Or, do I have to take it to the dealer?

rogan01 11-13-2012 09:48 AM

This worked for me with similar - not the same - problem (try the appropriate link for a reset procedure) - Didn't have to to the fuse process. Good Luck


Quote:
Originally Posted by rogan01 View Post
2012 GT Premium - SYNC died yesterday. Use it a lot for bluetooth/phone/ and playing music from usb port on thumb drive. All other radio functions worked. Called SYNC support and they gave me troubleshooting steps to follow for "reset" and said if they didn't work, would need to take to dealer. Went to car followed steps and they did not work at first. Step 1 was to press the "Phone" icon on the steering wheel and then scroll until I found option they said I should find. Pressing the button once did nothing. Pressed it/held down a few more times and SYNC came back on without doing anything else - had been completely dead on my ride home, turned car on/off, pressed all buttons, etc. Just FYI - in case this helps anyone as I was going to post on here for help if this did not work.
Wondering - Anyone else had to do this or take to dealer for it? Just wondering how common this was (I looked through the SYNC owners manual troubleshooting section but there was nothing in there about it just going out completely)
__________________________________________________ ________________________________________

Hi, rogan01 -

To clarify, what issue were you experiencing? Were you not getting a response when pressing the voice command button? If so, the first line of troubleshooting would be resetting the system as per SYNC support. Instructions for both systems are below.

Standard radio:

http://Support.Ford.com/sync-technol...ter-reset-sync

Navigation:

http://Support.Ford.com/sync-technol...ync-navigation

If that doesn't help and you're comfortable will pulling the fuse for SYNC, I recommend saving yourself a trip to the dealer. The fuse panel for your vehicle is located in the lower passenger side area behind the kick panel. Open the trim panel door and remove the fuse cover for access. There will be a fuse pulling tool provided to the left the fuses and relays. The fuse for SYNC is in location 3 and needs to be left out for 3 minutes with the vehicle off.

If you're not comfortable doing this, you dealer can definitely take care of it for you. Let me know what you decide.

Jaclyn
__________________
In-Vehicle Technology Team

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordMustang @Ford
f: facebook.com/FordMustang facebook.com/Ford

dcarlinf1 11-23-2012 07:40 AM

Pulling fuse number 3 (interior fuse box), waiting a few minutes and then replacing the fuse fixed my problem.

jaslthelen 06-04-2014 09:39 PM

Sync USB
 
Quote:

Originally Posted by FordEngineer (Post 6774115)
This can happen when your experience a low battery charge state or a recent battery disconnect/reconnect. What has happened is that your APIM (Accessory Protocol Interface Module) was affected by a power 'brownout' and will need to be re-flashed.

If you can, take your vehicle to a Ford-Authorized service center, and have them reference North American TSB #09-14-3. If they have the proper parts/software image to re-flash the APIM, you should be on your way in 30 minutes or so.

Ford Engineer - Would this TSB apply for a 2011?

Chromeshadow 06-05-2014 06:52 AM

I've had to disconnect the battery twice on mine to reset it ( in 60,000 miles). I think you can pull the fuse to sync, haven't tried that yet.

BrazenStang 06-05-2014 08:43 AM

Quote:

Originally Posted by USAF in Germany (Post 6773199)
Will try it again this evening.. gotta walk to work. Right now, the display just says "SYNC Line in" and when I push AUX, nothing happens. I can go through the media setting and select source and choose SYNC USB, but the display responds with "USB empty". Any one of you guys want to vacation in Germany right now:)?

Thx for the responses.

This same thing just happened to me yesterday. I went through the menu options and had to re-select the input device. Follow these instructions:

The USB port allows users to plug and play their music stored on flash drives and other digital devices through voice-activated commands or by using the MENU.
1. Plug the device into the USB port.
2. Press AUx until SYNC appears.
3. Press MENU to enter the MEDIA MENU, which will appear briefly in the display.
4. Scroll until SElECT SRC appears in the radio display. Press OK to confirm selection.
5. Scroll until SYNC USB appears in the radio display. Press OK to confirm selection.
6. The radio display will show USB CHOSEN to confirm the selection.
The music will then begin to play.


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