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Dealership drove my car into a pond. FMYLIFE....updated!!

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Old 03-20-2010, 04:45 PM   #1
luckydawg003
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Angry Dealership drove my car into a pond. FMYLIFE....updated!!

Well today I went to pick up my car from ford because I'm having warranty stuff fixed like a bad clutch. Parts won't be in until Monday. So the service manager goes to get my car for me. 10 minutes of waiting he comes and gets me and tells me he has bad news about my car. I figured that maybe it wouldn't start or something. Turns out he remote started it with it in gear and no e brake up. The car took off, straight thru an empty parking spot jumped a curb and went underneath the metal fence and into a retention pond. By the time I got there all I could see were some bubbles of what used to be my car. The cops are using there scuba team to hook it up and tow it out of the pond now. All I know is Ford better give me a new Mustang, and not try to blame it on me and make my insurance pay for it. It sounded like the manager was trying to put the blame on me. He hit the remote start button twice to start it. Seriously who leaves a manual in gear with no e brake. Any advice.

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Last edited by howarmat; 03-25-2010 at 06:21 PM.
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Old 03-20-2010, 04:48 PM   #2
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I dunno, but there would be blood on the ground somewhere...
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Old 03-20-2010, 04:48 PM   #3
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That is horrible man I would annihilate that guy.
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Old 03-20-2010, 04:49 PM   #4
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holy ****, i bet they are gonna try and say somethin to the extent of an unsafe remote start install
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Old 03-20-2010, 04:51 PM   #5
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Sue them for a super snake lol
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Old 03-20-2010, 04:51 PM   #6
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Wow, you weren't even driving your car so I do not see how your insurance would be at fault.. he had the keys he was completely responsible.. and the dealership Im sure has insurance for faults on their property
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Old 03-20-2010, 04:52 PM   #7
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Although I suspect they'll do you right since THEY were the last ones to park it (right?), just be prepared for a possible fight. Contact an attorney just to get some advice at this point. But I'd definately EXPECT a replacement vehicle after this on THEIR dime.
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Old 03-20-2010, 04:52 PM   #8
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Quote:
Originally Posted by luckydawg003 View Post
Well today I went to pick up my car from ford because I'm having warranty stuff fixed like a bad clutch. Parts won't be in until Monday. So the service manager goes to get my car for me. 10 minutes of waiting he comes and gets me and tells me he has bad news about my car. I figured that maybe it wouldn't start or something. Turns out he remote started it with it in gear and no e brake up. The car took off, straight thru an empty parking spot jumped a curb and went underneath the metal fence and into a retention pond. By the time I got there all I could see were some bubbles of what used to be my car. The cops are using there scuba team to hook it up and tow it out of the pond now. All I know is Ford better give me a new Mustang, and not try to blame it on me and make my insurance pay for it. It sounded like the manager was trying to put the blame on me. He hit the remote start button twice to start it. Seriously who leaves a manual in gear with no e brake. Any advice.
1st, sorry to hear this, Wow. Ford may try to argue it was not properly installed with A.) Ebrake input - needs to see neg to start and/or B.) A remote start that has a manual mode that requires an exit procedure to ensure the car is in neutral and the ebrake is on. That's why car audio dealers make sure there are hood pin switches, etc, etc so they are not liable. Unfortunately they had your alarm remote and were able to do this. Only advice is to push them hard to take care of their mistake - I'm assuming this is an aftermarket RS.
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Old 03-20-2010, 04:55 PM   #9
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omg this scares me so much.. i have a remote start on my manual and my dad left it in gear one time.. long story short it almost hit my garage!!!! thank god he pulled the ebrake up enough

anyway good luck dude.. sue them for ALL THEY GOT!!!!!!!
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Old 03-20-2010, 04:57 PM   #10
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dude thats heart breaking news. i agree with the guy who said to go look for an attorney that way if they do try and pull anything on you, you will have the upper hand on them.
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Old 03-20-2010, 05:00 PM   #11
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This is clearly a case of negligence on their part. The dealers Technician left your car in gear without the brake on. There is no liability on your part regardless of the remote starter feature. If the guy was going to bring the car around there's no need to remote start it anyway.
The only acceptable outcome here is for the dealer to replace your car with another of the same year and options, or newer. If they are a good dealer they should give you a 2010 GT as a replacement. The fact is they've probably got a bunch on the lot that aren't selling because everyone is waiting for the 5.0 next year. Hopefully you can salvage some of your mods, or at least the wheels.

I wish you the best in this, but you should defiantly fight for a replacement. Since your car was underwater is will now have a water salvage on the title and be close to worthless. In the extreme you might have to sue the dealer and file a claim with the BBB. Consider calling your local TV or newspaper for a little media coverage. Nothing scares businesses into doing the right thing like bad publicity.

Best of luck, and let us know what happens.
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Old 03-20-2010, 05:02 PM   #12
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that sucks but that is the entire reason why you dont have auto start on a manual car. you wont get a new mustang and insurance is not going to back you up either on this one easily.
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Old 03-20-2010, 05:03 PM   #13
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Old 03-20-2010, 05:06 PM   #14
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You can contact your insurance company and tell them you want to subrogate. This means they will pay your claim minus your deductible. Then your insurance company will collect from your Ford dealers insurance for you. After they are paid you will get your deductible back.

The main benefit to subrogation is your insurance company (and their legal team) deals with your dealers insurance company. You also don't have to wait to get your car repaired or replaced. Usually a check will be cut right away.

Sorry this happened to you. I've had to subrogate twice in my life and it's the only way to handle another insurance company imo.
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Old 03-20-2010, 05:09 PM   #15
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Can't the hook up be wired to the neutral position only or at least when the E-brake is engaged.
As far as legal means, that car has no business being left without the E-brake.
On a manual, it's not a I should, it's a I MUST.
So you have grounds to sue the dealer on that alone.
Good luck. Hope it all goes your way.

Anyway, OP, I think it's time to change your user name...
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Old 03-20-2010, 05:12 PM   #16
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Oh man... That's rough. I bet they don't give you a new one without a fight. Be ready.

And change your screen name.
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Old 03-20-2010, 05:14 PM   #17
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Your first move is an attorney. Don't even think about engaging in any conversations or negotiations by yourself. Hire a lawyer, let him handle it.
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Old 03-20-2010, 05:19 PM   #18
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Be sure to save any receipts for costs you incurr for rental vehicles, time missed from work or whatever. That should be part of the settlement unless they are very good to you.
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Old 03-20-2010, 05:37 PM   #19
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i don't post a lot but i had to on this one. first talk to a attorney. but don't tell the dealer you talked to one. just wait to see what there offer is. most likely it will be some kind of low ball cash offer. that's when you tell them you are going to get a attorney there offer will go up from there. and remember you will not get a super new and top of the line mustang from them. but if it's cheaper for them to give you a new gt then it is for them to pay there law firm and end up paying you and your lawyer. they just might give you a deal. but don't sign or do anything till you talk to a lawyer.
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Old 03-20-2010, 05:43 PM   #20
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2011 is on the horizon.
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Old 03-20-2010, 05:43 PM
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2008, 2011, 427r, brandon, car, date, drove, ford, gt, lake, mustang, pond, release, remote, start

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