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LOWERING= VOIDED Warranty?

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Old 04-06-2011, 09:49 AM   #21
Mishri
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if it's a TSB then it's a known issue not caused by the springs. Likely they couldn't hear the sound, they figure you are whiney little girl about noises in your car so they dont want to deal with it. Mustangs make noises, these aren't $90,000 luxury vehicles. it could be an electric power steering issue or all sorts of things. if it doesn't change performance i dont worry about noises. did you check your wheel wells? make sure nothing is in there that your tires might be rubbing against? thats probably what the dealership did, looked at it said everything looks good.. if you can re-create the sound for them they might see it only occurs under certain conditions and then have an idea.
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Old 04-06-2011, 09:50 AM   #22
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Find a new dealership, I would take it to another mechanic (not ford service) and see what they told you. If they say it is a factory defect in the part then i would either let them fix it and file a claim with ford or take there estimate back to the ford dealership and show them what the mechanic came up with. in all reality you are probably not going to get your problem solved by this dealership without paying out of your pocket. It sucks.
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Old 04-06-2011, 10:51 AM   #23
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when issues like this happen with any car that has a warranty that i own and have modified, i am a firm believer in keeping my stock parts and putting them back on before i take it to the dealer, that way they cant blame you on a modified part to the OP if you are able to and have the know how, replace the stock springs and then take it to another dealer to replace the part, then put your lowering springs back on. I know this is a lot of work but it could be worthwhile in the end
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Old 04-06-2011, 11:39 AM   #24
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One of the issues with replacing the after market with the stock now is the first dealer may have put that info in the records for the car. If that happened, any dealer that pulls up the info will see it had the lowering springs and was refused warranty. Computers suck at times.....
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Old 04-06-2011, 12:25 PM   #25
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ouch i didnt know that, thank god i always have done that before taking any of my cars to the dealer
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Old 04-06-2011, 12:33 PM   #26
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People can refer to all the acts they want to but, bottom line is, if you lowered your car and you have a suspension issue, most dealerships are not going to cover it. Yes, the law says they have to prove that the aftermarket parts caused the issue, but how do you define proof? Some would say that the proof is in the fact that you are having issues AND you have lowering springs...
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Old 04-06-2011, 07:22 PM   #27
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People can refer to all the acts they want to but, bottom line is, if you lowered your car and you have a suspension issue, most dealerships are not going to cover it. Yes, the law says they have to prove that the aftermarket parts caused the issue, but how do you define proof? Some would say that the proof is in the fact that you are having issues AND you have lowering springs...
I would have them show me exactly where. Oh wait.. they don't know.
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Old 04-06-2011, 09:17 PM   #28
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It seems that small town dealerships or dealerships that are in financial trouble or more likely to do these types of things. They would do anything to screw you out of money. A Holes
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Old 04-06-2011, 09:19 PM   #29
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Actually, you do not have to go to another dealership. You have the right to call in the manager of the service dept and demand that he PROVE that the aftermarket part caused the problem. The tech dude simply saying "the ride angle caused the excessive vibration" or whatever bull S*** is only a guess, a speculation without proof. You have the right to challenge that assumption and make them back up their assumption with proof the aftermarket part is at fault.

If that does not work and the dealership still is giving you S***, your next step is to call corporate Ford customer relations and file a complaint against the dealership for not even taking proper steps to prove the aftermarket part is at fault. And if that does not work, your next step is to file a complaint with the BBB.

Dealerships make up bogus S*** reasons to deny warranty service all the time just at the sight of an aftermarket part without any proof. It is up to us, the customers to not bend over and take it, and it is up to us, the customers, to FORCE them to present proper proof of why a warranty work is denied.
If more or us stood up to the dealership bull S*** of making false warranty denials, they would stop doing it.
Theoretically you're rite, and I went through this once (not Ford). First u get told what I just mentioned. Next the manager tells u that what he is saying IS the proof because he knows what he is talking about. Are u gonna put a gun to his head? HOW do you suppose you're going to FORCE someone to do something? Doesn't the word "force" sound a little wrong from a legal point of view to u? But nevermind that-- after being told off by the manager I called the corporate and the only refund I got from them was rent a car reimbursement. BBB complaint? BIG FAT LOL @ THAT. I filed one-- never heard from them again. What do u recommend after? Court case? I wish we all had time for that!
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Old 04-07-2011, 01:27 AM   #30
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Theoretically you're rite, and I went through this once (not Ford). First u get told what I just mentioned. Next the manager tells u that what he is saying IS the proof because he knows what he is talking about. Are u gonna put a gun to his head? HOW do you suppose you're going to FORCE someone to do something? Doesn't the word "force" sound a little wrong from a legal point of view to u? But nevermind that-- after being told off by the manager I called the corporate and the only refund I got from them was rent a car reimbursement. BBB complaint? BIG FAT LOL @ THAT. I filed one-- never heard from them again. What do u recommend after? Court case? I wish we all had time for that!
After that or probably before,i would send a letter to the State Attorney Generals office.I have done this 2 times in my life and it really lit a fire both times.
The first time was against an insurance company that wanted to replace only %25 of my aluminum siding from hale damage.There was no way they could match color.Insurance refused to pay.Letter to SAG,2 weeks i had a check in my hand for the whole job.
Last time was some bogus heating and air cond company,that totally borked my furnace.Got an apology and a whole new furnace.
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Old 04-07-2011, 04:32 AM   #31
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what you should do is get away from that dealership.
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Old 04-08-2011, 09:44 AM   #32
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For about a month now, I've been hearing a weird ticking sound when I turn the steering wheel. I took it into the dealership this morning to have them take a look at it. Just now, the service guy called and informed me the warranty may be voided due to the springs. I informed him the spring were ford racing, he told me he had to check with his manager and call me back. Is the drive train warranty really voided because of the springs?
Hi Wil,

My name is Deysha with Ford Customer Service. You might have to pay for the full diagnosis for the dealer to determine exactly what is causing the concern. If it has nothing to do with you lowering the vehicle it would be covered and you will not have to worry about the diagnostic fee. However, if it is then you will be responsible for the repairs and diagnostic fee.

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Old 04-09-2011, 01:46 PM   #33
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Deysha, I have to tell you that your posts here are just impressing the heck out of me! The idea that Ford would pay somebody to monitor boards like this and proactively address customers' issues says a lot about what kind of company Ford is.

And it tells you why I'm on my third Mustang, too!
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Old 04-09-2011, 04:38 PM   #34
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Holy crap, thanks Deysha!!! I'm extremely impressed. I will keep that into consideration for the future, for now, I can leave with the ticking.

Question, say I did pay for the diagnostic and they still can't determine what is causing the problem, what then? Am I stuck paying for the diagnostic and left with the ticking sound?
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Old 04-09-2011, 11:08 PM   #35
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Holy crap, thanks Deysha!!! I'm extremely impressed. I will keep that into consideration for the future, for now, I can leave with the ticking.

Question, say I did pay for the diagnostic and they still can't determine what is causing the problem, what then? Am I stuck paying for the diagnostic and left with the ticking sound?
The whole reason you pay for a diagnostic is to have them find the cause of a given problem. If they cannot locate the cause, you should not be paying any diagnostic fees. I've never had to pay for a diag when the cause was not determined. If they demand you do, then you need to argue the point and take it up the chain including seeking assistance outside of their company chain of command. BBB, SAG, etc...but they wont listen to you until you've proven that the company is unwilling to work to a resolution to your satisfaction. Doesn't mean you're right or will "win", but you gotta prove you've done your due diligence and have simply reached an impasse first.
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Old 04-09-2011, 11:22 PM   #36
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It really is cool having an actual Ford rep here on the forums.

Then again, it could always be someone pretending to be a Ford rep.....


Just playin'
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Old 04-09-2011, 11:35 PM   #37
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It really is cool having an actual Ford rep here on the forums.

Then again, it could always be someone pretending to be a Ford rep.....


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Old 04-10-2011, 09:46 AM   #38
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A little off topic here but the thread raised a question for me.Why would a dealership deny warranty work?Isn't warranty work guaranteed money? I always thought it was like the medical profession and insurance.
Looks like i might of been wrong all this time but i thought the service departments made the bulk of their money from warranty work.
I work at toyota, and the way I works is Toyota pays the techs instead of the customer paying the tech, which would you rather have if you owned the dealership ...
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Old 04-13-2011, 11:33 AM   #39
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Thank you all for your kind words and support!! I actually like being here too!

Deysha
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Old 04-13-2011, 11:43 AM   #40
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I appreciate a Ford rep being on here. But given what this dealership is doing to you, I would have appreciated her saying 'give me the name of the dealership and we will speak to a manager there to further look into your problem' -- all I saw was generic information that we already knew.

To clarify, the rep specifically said, have a diag done... if diag finds that you're not at fault and the problem is the control arm we (ford) will cover it.

If diag is done and they find that it is the springs was the cause, ur screwed.

Okay fair enough. But isn't that what you brought the car in for in the first place? why it was sitting there for the last few days? they supposedly 'did' the daignosis. And all they've done in the last day or two is pull **** outta their *** saying that its the springs when it seems clear they dont have the slightest freakin clue as to what the cause of the problem is, OR EVEN WHAT THE PROBLEM ITSELF is.

If a Ford customer service rep wants to impress me, they need to grab someone at that dealer by the shirt and smack em' around a few times to teach them how to treat customers.... beacuse so far what the dealer has done for you, is absolutely nothing but harrass you based on something you've done that may or may not have anything to do with your issue.

Whats next? You're too fat... so the car is lower than it should be... and thats causing your lower control arm to wear prematurely and so you're up ****s creek without a paddle? Its speculation is the point, and to have the gall to have the car there now for 2 days and all they can give you is some speculative BS based on laziness and straight up poor customer service.. is just ridiculous.

Bottom line is u shouldn't have to deal with this crap. you bring the car in, they tell you definitively whats wrong with it. That is, if u do this, it will be fixed. Then PROVE to you (not speculate) why your springs caused it. If they can, you pay, and deal with it. If they can't, they pay... and you move on to drive your car another day.

Any 'Ford' rep that doesn't demand this service on your behalf, isn't helping the situation or worth praising.

That vague answer she Deysha proved above sounds like no more than the same run around the dealership is already giving you.

Don't get me wrong, no other manufacturer I know of (especially not Honda) cares enough to get involved with the specific communities of car enthusiasts... so I do appreciate her being on the board... its just that i have a bit of a sore spot when dealers try to pull this kinda ****.

So Deysha, thanks again for being here... but I dont see your post as a way of helping or solving not only this member's problem... but more importantly, the issue of the dealership treating customers this carelessly.

thats just my .02 --

Last edited by starbai; 04-13-2011 at 12:11 PM.
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Old 04-13-2011, 11:43 AM
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