Groaning noise coming from the suspension
04-03-2013, 08:12 AM
#21
Deysha
06-15-2013, 12:20 AM
#22
Join Date: Apr 2013
Location: california
Posts: 18
Deysha,
I've been in and out of the dealer about five times now. They've replaced the LCa, struts, and hardware. They are now telling me that the groaning over bumps is normal. I had a 2008 bullit and I don't recall having this symptom. The tech is excellent and patient however I don't think they are correct.
I've been in and out of the dealer about five times now. They've replaced the LCa, struts, and hardware. They are now telling me that the groaning over bumps is normal. I had a 2008 bullit and I don't recall having this symptom. The tech is excellent and patient however I don't think they are correct.
06-16-2013, 06:47 AM
#24
3rd Gear Member
Join Date: Apr 2011
Location: Wisconsin
Posts: 917
IMHO factory rubber bushings are crap, go to AM for a solution.
I had a similar problem with my 2012 3.7. The factory sway bar bushings are rubber, the rear bushings on mine squeaked for a while then started clunking. This was easy to find by jacking the rear up and wiggling the sway bar.
I got a rear sway bar from AM (H&R) for $308, and replaced it myself in 60 minutes. All of the clunking sounds and most of the creaks and groans are gone. I still have a minor squeak going over speed bumps, I'll go back to AM for a solution when I find where the prob is. I plan on spraying silicon lube each bushing, one at a time, until the squeak stops. A lot of aftermarket parts use better bushings, H&R does not even need lube.
I had a similar problem with my 2012 3.7. The factory sway bar bushings are rubber, the rear bushings on mine squeaked for a while then started clunking. This was easy to find by jacking the rear up and wiggling the sway bar.
I got a rear sway bar from AM (H&R) for $308, and replaced it myself in 60 minutes. All of the clunking sounds and most of the creaks and groans are gone. I still have a minor squeak going over speed bumps, I'll go back to AM for a solution when I find where the prob is. I plan on spraying silicon lube each bushing, one at a time, until the squeak stops. A lot of aftermarket parts use better bushings, H&R does not even need lube.
06-16-2013, 08:48 AM
#25
Ever since I bought my car it's had nothing but problems. So as not to thread hijack I'll keep it to just the suspension. I've been to 2 different dealers probably 8 times to try and get it fixed. It's been overnight several times to the dealership. I've also been on 3 or 4 "diagnostic rides" with both the Service Manager and Head Technician. They both acknowledge the loud suspension noises but say: "we don't really know what's wrong, and we don't really care to fix it. Learn to live with it." I had to contact with Ford Corporate Customer Service in order for the dealership to stop brushing me off. A regional rep got assigned to me and helped a few times but what do you know? After a few visits to the dealership the issues still weren't resolved and now he doesn't work there anymore. Ford hired a new rep I had to start over from scratch. I've pretty much given up hope at this point. Combined with the other issues the car is having and the mentality of "just keep bringing it back to the dealership and leaving it with us even though we don't fix any of the issues" I'm probably going to contact an attorney and go for the Lemon Law in NC.
06-17-2013, 07:17 AM
#26
Deysha,
I've been in and out of the dealer about five times now. They've replaced the LCa, struts, and hardware. They are now telling me that the groaning over bumps is normal. I had a 2008 bullit and I don't recall having this symptom. The tech is excellent and patient however I don't think they are correct.
I've been in and out of the dealer about five times now. They've replaced the LCa, struts, and hardware. They are now telling me that the groaning over bumps is normal. I had a 2008 bullit and I don't recall having this symptom. The tech is excellent and patient however I don't think they are correct.
Ever since I bought my car it's had nothing but problems. So as not to thread hijack I'll keep it to just the suspension. I've been to 2 different dealers probably 8 times to try and get it fixed. It's been overnight several times to the dealership. I've also been on 3 or 4 "diagnostic rides" with both the Service Manager and Head Technician.
Deysha
06-17-2013, 05:31 PM
#27
Join Date: Apr 2013
Location: california
Posts: 18
Deysha,
Spoke to someone in customer service and they gave me ticket number 2702732 w9B4B2. Please send me an email if you want to communicate about this issue. I would like to know what Fords effective solution to this matter. I hate to see a 40k car with a chronic issue. Thank you.
Spoke to someone in customer service and they gave me ticket number 2702732 w9B4B2. Please send me an email if you want to communicate about this issue. I would like to know what Fords effective solution to this matter. I hate to see a 40k car with a chronic issue. Thank you.
06-17-2013, 05:41 PM
#28
Join Date: Apr 2013
Location: california
Posts: 18
Ever since I bought my car it's had nothing but problems. So as not to thread hijack I'll keep it to just the suspension. I've been to 2 different dealers probably 8 times to try and get it fixed. It's been overnight several times to the dealership. I've also been on 3 or 4 "diagnostic rides" with both the Service Manager and Head Technician. They both acknowledge the loud suspension noises but say: "we don't really know what's wrong, and we don't really care to fix it. Learn to live with it." I had to contact with Ford Corporate Customer Service in order for the dealership to stop brushing me off. A regional rep got assigned to me and helped a few times but what do you know? After a few visits to the dealership the issues still weren't resolved and now he doesn't work there anymore. Ford hired a new rep I had to start over from scratch. I've pretty much given up hope at this point. Combined with the other issues the car is having and the mentality of "just keep bringing it back to the dealership and leaving it with us even though we don't fix any of the issues" I'm probably going to contact an attorney and go for the Lemon Law in NC.
06-18-2013, 07:15 AM
#29
Deysha,
Spoke to someone in customer service and they gave me ticket number 2702732 w9B4B2. Please send me an email if you want to communicate about this issue. I would like to know what Fords effective solution to this matter. I hate to see a 40k car with a chronic issue. Thank you.
Spoke to someone in customer service and they gave me ticket number 2702732 w9B4B2. Please send me an email if you want to communicate about this issue. I would like to know what Fords effective solution to this matter. I hate to see a 40k car with a chronic issue. Thank you.
Thank you for proactively contacting our Customer Relationship Center. Your case has already been escalated and you should receive a call today with some info.
Deysha
06-19-2013, 12:37 AM
#30
Join Date: Apr 2013
Location: california
Posts: 18
Hi, Deysha.
No phone call from the area manager today. However, my very patient service tech will take the car on Tuesday to show a ford engineer. I hope he has an answer to our issue. If not, I hope Ford has other options for us loyal consumers.
No phone call from the area manager today. However, my very patient service tech will take the car on Tuesday to show a ford engineer. I hope he has an answer to our issue. If not, I hope Ford has other options for us loyal consumers.