Notices
2005-2014 Mustangs Discussions on the latest S197 model Mustangs from Ford.
Sponsored by:
Sponsored by:

Groaning noise coming from the suspension

Old 06-19-2013, 07:59 AM
  #31  
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Location: MI
Posts: 1,075
Default

Originally Posted by 5.0/420
Hi, Deysha.

No phone call from the area manager today. However, my very patient service tech will take the car on Tuesday to show a ford engineer. I hope he has an answer to our issue. If not, I hope Ford has other options for us loyal consumers.
You will get a call today, 5.0/420.

Deysha
FordService is offline  
Old 06-19-2013, 06:41 PM
  #32  
5.0/420
 
5.0/420's Avatar
 
Join Date: Apr 2013
Location: california
Posts: 18
Default

Still nothing, Deysha...
5.0/420 is offline  
Old 06-20-2013, 08:25 AM
  #33  
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Location: MI
Posts: 1,075
Default

Originally Posted by 5.0/420
Still nothing, Deysha...
I’m paying him a visit, 5.0/420. You will get a call today. Lol!

Deysha

Last edited by FordService; 06-20-2013 at 08:28 AM.
FordService is offline  
Old 06-21-2013, 02:12 AM
  #34  
5.0/420
 
5.0/420's Avatar
 
Join Date: Apr 2013
Location: california
Posts: 18
Default

Got a call from Brian, Ford district manager. He assured me the issue will be addressed. If not (which he highly doubts), he is going to provide me with other options. Some of glimmer of hope. The ford engineer will examine my suspension issue on Tuesday. We will see then. Thank you for your assistance, Deysha.
5.0/420 is offline  
Old 06-21-2013, 07:38 AM
  #35  
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Location: MI
Posts: 1,075
Default

Originally Posted by 5.0/420
Got a call from Brian, Ford district manager. He assured me the issue will be addressed. If not (which he highly doubts), he is going to provide me with other options. Some of glimmer of hope. The ford engineer will examine my suspension issue on Tuesday. We will see then. Thank you for your assistance, Deysha.
You're very welcome, 5.0/420!

Deysha
FordService is offline  
Old 06-24-2013, 06:16 PM
  #36  
5.0/420
 
5.0/420's Avatar
 
Join Date: Apr 2013
Location: california
Posts: 18
Default

Originally Posted by FordCustomerService
You're very welcome, 5.0/420!

Deysha
Hi, Deysha.

Just spoke to Fahmi and he said that Ford tech support is aware of the problem but does not have a solution at the moment. My dealership will call me when they hear from Ford. I will let Brian know of this issue.please give him a heads up as soon as you can.
5.0/420 is offline  
Old 06-25-2013, 08:28 AM
  #37  
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Location: MI
Posts: 1,075
Default

Originally Posted by 5.0/420
Hi, Deysha.

Just spoke to Fahmi and he said that Ford tech support is aware of the problem but does not have a solution at the moment. My dealership will call me when they hear from Ford. I will let Brian know of this issue.please give him a heads up as soon as you can.
Thanks for the update, 5.0/420. I updated your case with the info.

Deysha
FordService is offline  
Old 06-25-2013, 10:56 AM
  #38  
MadMoose
2nd Gear Member
 
MadMoose's Avatar
 
Join Date: Dec 2007
Location: CO
Posts: 292
Default

I just picked up a 2013 GT and am having this exact issue as well. Loud groaning/creaking noise from the suspension which is most noticeable on speed bumps. I'm going to contact my dealership about it today, car just hit 400 miles.
MadMoose is offline  
Old 06-25-2013, 12:15 PM
  #39  
5.0/420
 
5.0/420's Avatar
 
Join Date: Apr 2013
Location: california
Posts: 18
Default

Originally Posted by MadMoose
I just picked up a 2013 GT and am having this exact issue as well. Loud groaning/creaking noise from the suspension which is most noticeable on speed bumps. I'm going to contact my dealership about it today, car just hit 400 miles.
Sorry to hear that, Madmoose. I am speculating that there are more out there but don't realize it yet. Please let us know if your dealer repaired the issue so we can tell ours.
5.0/420 is offline  
Old 06-25-2013, 02:16 PM
  #40  
5.0/420
 
5.0/420's Avatar
 
Join Date: Apr 2013
Location: california
Posts: 18
Default

Originally Posted by FordCustomerService
Thanks for the update, 5.0/420. I updated your case with the info.

Deysha
Left a message for Brian. Noise is getting louder in my opinion. 3000 miles not good....
5.0/420 is offline  

Thread Tools
Search this Thread
Quick Reply: Groaning noise coming from the suspension



All times are GMT -5. The time now is 02:50 AM.