Problem with Katzkin...Help
10-28-2011, 05:16 PM
#11
4th Gear Member
Join Date: Oct 2010
Location: Indiana
Posts: 1,744
I shall not be ordering anything from them for my interior.
Really sorry to hear about your experience, I hope you get all your issues resolved.
But, sincere thanks for posting and letting us know about it
Really sorry to hear about your experience, I hope you get all your issues resolved.
But, sincere thanks for posting and letting us know about it
10-29-2011, 09:52 AM
#12
2nd Gear Member
Thread Starter
Join Date: Feb 2008
Location:
Posts: 227
Hey everyone,
Thanks for your comments.
I do not have any pictures, my interior guy took them and has them. I can see if I can get some next time I'm at his shop.
Well, here's the latest. He talked to someone, a female, that I guess was helpful, well more so than anyone else....
Get this, the female at the company said, "Yes, this has been an issue that we are aware of and the fit is a problem with the newer year mustang interiors"!!!!!!!! What the heck! Fix it or do not sell the product!
She said to email the pictures to this one person at Katzkin and I guess someone that deals with fit issues exclusively and he will see if he can help. Now the waiting begins. We'll see how long it takes for this guy to email him back.
It's sad that they have a guy dedicated to "fit issues". I mean if they know of the fit issues, why not fix the problem.
I don't get it last year Katzkin was the way to go for replacement interior, now a year later they are crap! What gives!
I really hope to get this rectified. I am almost thinking of just returning it and seeing if my interior guy can do something custom on his own. Which is what he usually does, he doesn't like dealing with pre-made products and would rather just do it himself from the get-go.
Now, we are stuck dealing with this. I'm sure it will take a while to resolve. I'll keep everyone posted. If anyone has had this problem, what did you do to fix it? Just return it?
Nick
Thanks for your comments.
I do not have any pictures, my interior guy took them and has them. I can see if I can get some next time I'm at his shop.
Well, here's the latest. He talked to someone, a female, that I guess was helpful, well more so than anyone else....
Get this, the female at the company said, "Yes, this has been an issue that we are aware of and the fit is a problem with the newer year mustang interiors"!!!!!!!! What the heck! Fix it or do not sell the product!
She said to email the pictures to this one person at Katzkin and I guess someone that deals with fit issues exclusively and he will see if he can help. Now the waiting begins. We'll see how long it takes for this guy to email him back.
It's sad that they have a guy dedicated to "fit issues". I mean if they know of the fit issues, why not fix the problem.
I don't get it last year Katzkin was the way to go for replacement interior, now a year later they are crap! What gives!
I really hope to get this rectified. I am almost thinking of just returning it and seeing if my interior guy can do something custom on his own. Which is what he usually does, he doesn't like dealing with pre-made products and would rather just do it himself from the get-go.
Now, we are stuck dealing with this. I'm sure it will take a while to resolve. I'll keep everyone posted. If anyone has had this problem, what did you do to fix it? Just return it?
Nick
10-29-2011, 10:17 AM
#13
3rd Gear Member
Join Date: Oct 2007
Location: Santo Domingo, Dominican Republic
Posts: 920
Thanks for letting us know. I'm planning on switching my interior to black with red seats because I feel the camel interior doesn't go well with torch red. I thought about using Katzkin but after this I'll look for a pair of used red seats or black seats if I can't find red. Better used oem than badly fitted aftermarket.
10-31-2011, 01:02 PM
#16
Nick, I represent Roadwire, the manufacturer of Mustang leather interiors for Roush, Shelby, and the official leather interior sponsor of West Coast Customs. We have every pattern for every Mustang since 1965 and we pioneered the aftermarket leather industry. We will be happy to help resolve your problem if you can tell me where you are located and which interior guy you are using. You can return the Katzkin kit for your money back and we'll make you a replacement kit for 1/2 the price (one time deal), because our CEO wants to prove to the world that our product is better!
11-09-2011, 12:42 PM
#19
Join Date: Nov 2011
Location: California
Posts: 3
I Can Help With Katzkin
Hello;
I'm sorry to hear that you've experienced some problems with your Katzkin interior. Many of the responses I've seen on the post are completely wrong. We've only improved our quality and actually recently became the only aftermarket interior ever validated by Ford for the Mustang. We supply the best Mustang builders like Shelby and sell thousands of Mustang interiors. So, this issue is clearly an isolated case that I'd like to fix. Please contact me at your convenience and I'll be happy to help you rectify the situation once I understand where you're located so I can have one of my trained facilities fix the issue.
Ron Leslie
National Sales Manager
Katzkin Leather
ronl@katzkin.com
Direct Phone: 404-386-3609
I'm sorry to hear that you've experienced some problems with your Katzkin interior. Many of the responses I've seen on the post are completely wrong. We've only improved our quality and actually recently became the only aftermarket interior ever validated by Ford for the Mustang. We supply the best Mustang builders like Shelby and sell thousands of Mustang interiors. So, this issue is clearly an isolated case that I'd like to fix. Please contact me at your convenience and I'll be happy to help you rectify the situation once I understand where you're located so I can have one of my trained facilities fix the issue.
Ron Leslie
National Sales Manager
Katzkin Leather
ronl@katzkin.com
Direct Phone: 404-386-3609
11-09-2011, 01:41 PM
#20
The Paranoid One
Join Date: Apr 2006
Location: Texas
Posts: 5,320
Hello;
So, this issue is clearly an isolated case that I'd like to fix. Please contact me at your convenience and I'll be happy to help you rectify the situation once I understand where you're located so I can have one of my trained facilities fix the issue.
Ron Leslie
National Sales Manager
Katzkin Leather
ronl@katzkin.com
Direct Phone: 404-386-3609
So, this issue is clearly an isolated case that I'd like to fix. Please contact me at your convenience and I'll be happy to help you rectify the situation once I understand where you're located so I can have one of my trained facilities fix the issue.
Ron Leslie
National Sales Manager
Katzkin Leather
ronl@katzkin.com
Direct Phone: 404-386-3609
They said as you can see in the quote, that Katzkin said it was a known
issue in the newer model Mustangs.
If it is a known issue it CANNOT be an isolated incident.
One of the two people here seem to not be telling the truth.
Note: We had a set of Katzkins in our 06GT.
While the red did not match the color of the red in the rest of the factory interior, it was close enough and I must say the leather was great, so I am not accusing Katzkin at all here. I am just trying to get the story straight on this.