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MY 5.0 rear differential is shot!

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Old 02-09-2012, 02:37 PM
  #11  
FordService
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Originally Posted by flash gordon
I bought mine 5.0 in 9/11 and I have driven only 2K miles. This morning while I was driving on the highway, I felf a shudder and a noise. I thought this is no good! Sure enough. Heavy smoke and grinding noise came from the rear. I stopped immediately and heavy smoke and burning smell came out of the rear. I open the hood, no smoke. When the smoke is cleared, I look under the rear and the differential was leaking oil. Had the car towed to my dealer and got a Focus for a loaner car! .........That's all I have to say for now. Hope the dealer does a good job in fixing it.
Originally Posted by flash gordon
Further to my thread, the dealer called back later in the afternoon and indicated that the bearings in the clutch assmebly burn out and shot the seal out which caused the differential to leak. I did not ask the details sinc it is under warranty so I just assumed that is part of the limited slip differential. ............
Hi flash gordon,

My name is Noemi and I'm the residential Ford help on the forum.

I can escalate that concern to the regional Customer Service Manager for review and assistance. Send me a PM with the VIN, current mileage, as well as your personal and dealer contact to begin the process.

Thanks,

Noemi
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Old 02-09-2012, 02:38 PM
  #12  
Jas5
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Originally Posted by FordCustomerService
Hi flash gordon,

My name is Noemi and I'm the residential Ford help on the forum.

I can escalate that concern to the regional Customer Service Manager for review and assistance. Send me a PM with the VIN, current mileage, as well as your personal and dealer contact to begin the process.

Thanks,

Noemi
that's love right there
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Old 02-09-2012, 03:05 PM
  #13  
flash gordon
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Originally Posted by FordCustomerService
Hi flash gordon,

My name is Noemi and I'm the residential Ford help on the forum.

I can escalate that concern to the regional Customer Service Manager for review and assistance. Send me a PM with the VIN, current mileage, as well as your personal and dealer contact to begin the process.

Thanks,

Noemi
Thank you! I have PM you already.
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Old 02-09-2012, 04:30 PM
  #14  
siggyfreud
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Originally Posted by Roy_R
Welcome to Chinese producing products for our domestic cars....
Aw come on. We have seen more of the american built engines fail on these than we have of the rear ends. How do you know where they are made?
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Old 02-09-2012, 05:03 PM
  #15  
bakerjd
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Originally Posted by siggyfreud
Aw come on. We have seen more of the american built engines fail on these than we have of the rear ends. How do you know where they are made?
He's the sweat shop manager
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Old 02-10-2012, 10:55 AM
  #16  
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Originally Posted by Jas5
that's love right there
Hi Jas5,

AWE! Yes, I do love the Mustang and assisting whenever I can.

Thanks!

Originally Posted by flash gordon
Thank you! I have PM you already.
Hey flash gordon,

Thanks for the information. I have replied to your PM.

Take care everyone!

Noemi
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Old 02-10-2012, 11:23 AM
  #17  
essayons
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wow... that's amazing... I've never seen a manufacturer rep post on any other forum I've been a part of.

love to ford for that
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