5.0 Engine Knocking at Idle
02-10-2013, 12:45 AM
#11
4th Gear Member
Join Date: Nov 2011
Location: WA
Posts: 1,514
I'd raise hell with upper management of that dealership. it is unacceptable to be without a car for too long while they experiment with bits and pieces parts replacement instead of just solving the damn issue. you bought a new car under warranty, now you are without a car.. it should not result in this much downtime.
customer satisfaction goes a long ways, considering how many people use review sites before doing business at places these days..
customer satisfaction goes a long ways, considering how many people use review sites before doing business at places these days..
02-10-2013, 03:16 PM
#13
3rd Gear Member
Join Date: Jul 2006
Location: British Columbia
Posts: 638
That was me back in 2007.
My 2005 sat in the dealership for 3 weeks while engineers "tried" to figure out why my car and interior always reeked of oil / gas smell.
Turns out I had a faulty cylinder head which they replaced, but they did not compensate me for a rental.
General manager of the dealership wouldn't give me a courtesy car, nor would they pay for a rental, Ford HQ told me to screw off and I was left on my own.
There is a reason why Ford didn't go bankrupt like GM or Dodge, they save money by screwing over existing customers.
My 2005 sat in the dealership for 3 weeks while engineers "tried" to figure out why my car and interior always reeked of oil / gas smell.
Turns out I had a faulty cylinder head which they replaced, but they did not compensate me for a rental.
General manager of the dealership wouldn't give me a courtesy car, nor would they pay for a rental, Ford HQ told me to screw off and I was left on my own.
There is a reason why Ford didn't go bankrupt like GM or Dodge, they save money by screwing over existing customers.
02-12-2013, 02:12 PM
#14
Welcome to the forum, Jenzie. I want to help you to get back in your ride by escalating this up to your regional customer service manager. So I can do this, please send me a PM with your full name, VIN, approximate mileage, best daytime phone number, and dealer name/state.
siggyfreud,
Thanks a lot for the shout-out!
Cory
siggyfreud,
Thanks a lot for the shout-out!
Cory
02-12-2013, 03:26 PM
#15
Join Date: Mar 2012
Location: Texas
Posts: 43
dude, i live up there...u need to contact Randy at Covert Ford in Hutto....they will take care of you. and that about voiding the warrantee is crap, completly! Randy is the Service manager, and a personal friend. Tell him James G. sent you... give it a try bud...pm me for details or questions.
02-14-2013, 07:35 AM
#16
Thread Starter
Join Date: Feb 2013
Location: Tx
Posts: 12
Update
I contacted Ford Service. The Regional Manager offered me a rental car which I picked up yesterday. In addition advised that they were able to bump the priority and have the head sent even though it is on backorder. I wonder if Ford Engineering uses the design by guess development cycle.
02-25-2013, 09:51 AM
#17
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