Search



Go Back   MustangForums.com > Ford Mustang Tech > 2005 - 2014 Mustangs
Sign in using an external account
Register Forgot Password?
Search

2005 - 2014 Mustangs Discussions on the latest S197 model Mustangs from Ford.
Sponsored by Latemodel Restoration


Welcome to Mustang Forums!
Welcome to Mustang Forums.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, at no cost, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!


Reply
 
 
 
 
Thread Tools Search this Thread
Old 04-03-2013, 09:56 PM   #11
playerone
 
Join Date: Mar 2013
Vehicle: 2010 Ford Mustang GT
Location: New York
Posts: 8
Default

I would say, about a quarter of the way off the floor, until the very top.
This ad is not displayed to registered or logged-in members.
Register your free account today and become a member on Mustang Forums!
playerone is offline   Reply With Quote
Old 04-03-2013, 10:02 PM   #12
playerone
 
Join Date: Mar 2013
Vehicle: 2010 Ford Mustang GT
Location: New York
Posts: 8
Default

http://imgur.com/YLOl92N,CcSGEan#0
^----- click here for documents.
This is after picking up the car.
Two images here, click second image to see the one from today.

So my Mustang has ~23k miles on it, and is under warranty.
Just got back from Mahwah Ford where they say "Working as designed"
Here is the history.
Took my car there for air conditioner clicking, and whiny noise in second gear.
They tell me they have to take the transmission off.
So they take it off and replace all sorts of parts (see link to documentation).
the next week they call me back and tell me that they test drove it after putting the trans back on and the car isn't shifting right have they have to take the transmission back off again.
This is all over the course of a few weeks.
The next week I get a call and they tell me the transmission guy changed his mind and that there is nothing wrong and I can take it back.
I get it back, and it seems that I now have more problems than I brought it in with.
Gears 1 through 3 grind on normal stop and go driving. 2nd is by far the worst.
My car now drifts to the left. (video to come)
My stick shifter is off centered now, to the left, such that it rubs against the left side of the shifter box, you can feel the friction and there is noise.
Gear shifting is loud and clunky. Difficult to get into gears 1st and 2nd.
There have been numerous times where I have to glide through and intersection because I can't get it into second gear, nearly getting hit by other cars.
And now in 4th gear, there is a strong vibration, very noticeable above 4k rpm (video to come).
So I called ford customer caer and told them it doesn't seem safe to be driving this around. And they told me to take it back to the dealership.
So eventually they got the Ford field service engineer to come and drive it with the service manager.

I asked repeatably to ride with the tech and service manager to demonstrate the problem, they said that isn't necessary. I get a call again at work saying there is nothing wrong with the car, and to come pick it up.
Well I'll let you decide, here is the video.
playerone is offline   Reply With Quote
Old 04-03-2013, 10:04 PM   #13
playerone
 
Join Date: Mar 2013
Vehicle: 2010 Ford Mustang GT
Location: New York
Posts: 8
Default

and now, ford customer care is officially abandoning me, due to the so called involvment of this field service engineer. I doubt this guy even entered my car. And since Ford rebuilt my transmission, not a single person would drive with me in the car.
playerone is offline   Reply With Quote
Old 04-04-2013, 07:57 AM   #14
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Vehicle: Mustangs
Location: MI
Posts: 788
facebook.com/FordMustang @FordService
Default

Quote:
Originally Posted by playerone View Post
http://imgur.com/YLOl92N,CcSGEan#0
^----- click here for documents.
This is after picking up the car.
Two images here, click second image to see the one from today.
I sent you a PM on TMS.

Deysha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordMustang @Ford
f: facebook.com/FordMustang facebook.com/Ford
FordService is offline   Reply With Quote
Old 04-04-2013, 09:56 AM   #15
modru2004
2nd Gear Member
 
Join Date: Aug 2010
Vehicle: who,what,where,why?
Location: texas
Posts: 213
Default

do you have another ford dealership you can take it too? thats probably going to be your best bet.
modru2004 is offline   Reply With Quote
Old 04-04-2013, 02:01 PM   #16
JThor
2nd Gear Member
 
JThor's Avatar
 
Join Date: Jul 2011
Vehicle: 2010 Mustang GT
Location: Colorado
Posts: 282
Default

Quote:
Originally Posted by modru2004 View Post
do you have another ford dealership you can take it too? thats probably going to be your best bet.
That's what I would do too. Get a second opinion from another dealer.
JThor is offline   Reply With Quote
Old 04-11-2013, 12:17 PM   #17
playerone
 
Join Date: Mar 2013
Vehicle: 2010 Ford Mustang GT
Location: New York
Posts: 8
Default

Quote:
Originally Posted by modru2004 View Post
do you have another ford dealership you can take it too? thats probably going to be your best bet.
That is where this problem started. They deny any thing is wrong.

Also, this issue is STILL unresolved.
playerone is offline   Reply With Quote
Old 04-11-2013, 02:33 PM   #18
Derf00
6th Gear Member
 
Join Date: Feb 2005
Vehicle: '08 S197 GT
Location: AZ
Posts: 9,691
Default

This is where a long term relationship with a service manager at a particular dealer comes in handy.

In this case, haev Deysha see if she can upgrade the concern level on this to a regional or area rep.

With me, the service manager knows me by name and by my voice over the phone. Anytime there are any doubts or potential disagreements in what I observe and what they find they will usually lean in my favor, not always but then when I am wrong, I am wrong.
__________________
08 S197 GT Auto: FRPP Strut Tower Brace, FRPP Bullitt CAI, Bama 91-P Tune
Pending upgrades: Shaftmasters Aluminum 3.5" DS, FRPP 3.73 gears, Axle back exahust (?)

Quote:
Originally Posted by LostBoyz View Post
if you are getting 29mpg in your 5.0, you aren't driving it correctly
Derf00 is offline   Reply With Quote
Old 04-19-2013, 08:42 PM   #19
viperrmk
3rd Gear Member
 
viperrmk's Avatar
 
Join Date: Mar 2007
Location: Miami, FL
Posts: 704
Default

Any updates on this?
__________________
2010 Mustang GT, 5 speed, 3.73 gears, Saleen 18x10 rims, Eibach Pro kit, Pypes pype bomb, O/R H, Magnaflow Magnapacks, Brenspeed 93 tune



Its not my car...its my obsession.
viperrmk is offline   Reply With Quote
Old 04-20-2013, 08:58 AM   #20
Chromeshadow
2nd Gear Member
 
Chromeshadow's Avatar
 
Join Date: Apr 2011
Vehicle: 2012 Mustang Premium 3.7 6 Speed Manual
Location: Wisconsin
Posts: 495
Default

I'd try another dealer. When I lived in San Diego I bought 2 2000 3.8s new. One had a problem with the rear end whining. I tried several dealers over several months and got the run around. I took it to Heller Ford in Escondido, they greeted me with a smile, took the car, gave me a ride home and had the problem fixed the next day. They replaced most of the internal parts in less than a day. I drove the car 192,000 miles and never had a problem with their repair! There are amazing dealers out there. Can we start a list of dealers (and service managers) that we have had good experiences with?
__________________
2012 Mustang Premium 6 speed Manual
Starkey Fog Lights
5 spoke chrome American Muscle 18" x 9" wheels
Nitto 255/45ZR18 Tires
H&R Sport Front and Rear Sway Bar
J&M lower control arms
TMI adjustable tilt headrests
Gaslock LED Shift Knob
Shelby door subs
Sony 200W amp

2009 Solstice GXP Turbo
2013 F150 XLT 4X4
Chromeshadow is offline   Reply With Quote
Old 04-20-2013, 08:58 AM
MustangForums
Ford Mustang




Paid Advertisement

 
 
 
Reply

Tags
gears, grind, mustang, transmission

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

Advertising

Featured Sponsors
Vendor Directory
New Sponsors
All times are GMT -5. The time now is 07:49 AM.

© Internet Brands, Inc.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.

This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. Ford® is a registered trademark of the Ford Motor Company
Emails Backup