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2010 Mustang GT Grinding Gears

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Old 03-28-2013, 06:58 PM   #1
playerone
 
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Default 2010 Mustang GT Grinding Gears

Straight out of the Ford dealer ship, where the service manager and the ford field engineer state "Operating as designed"

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Old 03-28-2013, 06:59 PM   #2
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Links to 2 service documents in you tube description
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Old 03-29-2013, 07:05 PM   #3
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bump,

Anyone have any contacts at ford corporate, so I can actually get this resolved?
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Old 03-30-2013, 01:53 AM   #4
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There is a young Ford Rep somewhere around one of these sights floating around she goes by the name Deysha on mustangsource.com . She's a really cool person just make a thread on that website under warranty/service issue. She can most likely help you out.

I wish you the best of luck, Excelsior.
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Old 03-30-2013, 02:44 AM   #5
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sounds normal to me dude
i have a 2007 v6 manual thats only gone 12k miles..mines sounds the same..if i'm right the gearboxes on these cars are made in china...
imho the gearbox on these stangs is about the worst manual box i have ever had..all my other cars have had a silky smooth gear change..
i say thats the way it is i'm affraid
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Old 03-31-2013, 12:03 AM   #6
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its not the gearbox, that stock shifter is just a little rough around the edges. If it bothers you so much, look into a MGW shifter, I hear its a great upgrade to the stock shifter. Also don't try to shift into first while moving, that might be your issue. And no, the tremec isn't made in china, don't know what Rudolf is smoking.
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Old 03-31-2013, 09:16 AM   #7
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I will bet this is a the clutch line. I had a problem very much like this only at high RPM. I'm not sure if the clutch line going to the slave cyl is the same diamater in 2010 but in 2008 it was too small. Its only like .178 ID which did not allow enough fluid to move the clutch fast enough under some conditions. I replace it with a after market that was .250 ID and the problem was gone totally.

If you have the clutch depressed all the way, not moving very fast or at all, it should not grind at all. Which is what it looks like to me, your being very easy and slow with it.

Just a thought to look into, simple and inexpensive fix. Other than that, it sounds like it a clutch issues for sure...

Last edited by slickman; 03-31-2013 at 09:18 AM.
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Old 04-02-2013, 07:37 AM   #8
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Quote:
Originally Posted by playerone View Post
bump,
Anyone have any contacts at ford corporate, so I can actually get this resolved?
Hello playerone,

Welcome to the forum! My name is Deysha with Ford Service. I’d like to escalate this to the customer service manager for your area. Please make an appointment and PM me with your VIN, dealer, mileage, full name, and best daytime number so I can help.

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There is a young Ford Rep somewhere around one of these sights floating around she goes by the name Deysha on mustangsource.com . She's a really cool person just make a thread on that website under warranty/service issue. She can most likely help you out.

I wish you the best of luck, Excelsior.
Thanks for the mention, draxxus131!

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Old 04-03-2013, 03:32 PM   #9
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Keevis, Angela (A.)
3:53 PM (34 minutes ago)

to me
John,

Due to having a Field Service Engineer involved and advising that is a normal operating concern I can only suggest that you return to your selling dealer. As I am not able to provide any additional assistance. Also additional information is available in your owner’s manual about your consumer rights.
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Old 04-03-2013, 03:56 PM   #10
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as a fellow owner of a 2010 mustang gt manual i can tell you that that is NOT normal with absolute certainty.

wheres you clutch engagement point at?
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Old 04-03-2013, 09:56 PM   #11
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I would say, about a quarter of the way off the floor, until the very top.
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Old 04-03-2013, 10:02 PM   #12
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http://imgur.com/YLOl92N,CcSGEan#0
^----- click here for documents.
This is after picking up the car.
Two images here, click second image to see the one from today.

So my Mustang has ~23k miles on it, and is under warranty.
Just got back from Mahwah Ford where they say "Working as designed"
Here is the history.
Took my car there for air conditioner clicking, and whiny noise in second gear.
They tell me they have to take the transmission off.
So they take it off and replace all sorts of parts (see link to documentation).
the next week they call me back and tell me that they test drove it after putting the trans back on and the car isn't shifting right have they have to take the transmission back off again.
This is all over the course of a few weeks.
The next week I get a call and they tell me the transmission guy changed his mind and that there is nothing wrong and I can take it back.
I get it back, and it seems that I now have more problems than I brought it in with.
Gears 1 through 3 grind on normal stop and go driving. 2nd is by far the worst.
My car now drifts to the left. (video to come)
My stick shifter is off centered now, to the left, such that it rubs against the left side of the shifter box, you can feel the friction and there is noise.
Gear shifting is loud and clunky. Difficult to get into gears 1st and 2nd.
There have been numerous times where I have to glide through and intersection because I can't get it into second gear, nearly getting hit by other cars.
And now in 4th gear, there is a strong vibration, very noticeable above 4k rpm (video to come).
So I called ford customer caer and told them it doesn't seem safe to be driving this around. And they told me to take it back to the dealership.
So eventually they got the Ford field service engineer to come and drive it with the service manager.

I asked repeatably to ride with the tech and service manager to demonstrate the problem, they said that isn't necessary. I get a call again at work saying there is nothing wrong with the car, and to come pick it up.
Well I'll let you decide, here is the video.
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Old 04-03-2013, 10:04 PM   #13
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and now, ford customer care is officially abandoning me, due to the so called involvment of this field service engineer. I doubt this guy even entered my car. And since Ford rebuilt my transmission, not a single person would drive with me in the car.
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Old 04-04-2013, 07:57 AM   #14
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Quote:
Originally Posted by playerone View Post
http://imgur.com/YLOl92N,CcSGEan#0
^----- click here for documents.
This is after picking up the car.
Two images here, click second image to see the one from today.
I sent you a PM on TMS.

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Old 04-04-2013, 09:56 AM   #15
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do you have another ford dealership you can take it too? thats probably going to be your best bet.
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Old 04-04-2013, 02:01 PM   #16
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Quote:
Originally Posted by modru2004 View Post
do you have another ford dealership you can take it too? thats probably going to be your best bet.
That's what I would do too. Get a second opinion from another dealer.
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Old 04-11-2013, 12:17 PM   #17
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Quote:
Originally Posted by modru2004 View Post
do you have another ford dealership you can take it too? thats probably going to be your best bet.
That is where this problem started. They deny any thing is wrong.

Also, this issue is STILL unresolved.
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Old 04-11-2013, 02:33 PM   #18
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This is where a long term relationship with a service manager at a particular dealer comes in handy.

In this case, haev Deysha see if she can upgrade the concern level on this to a regional or area rep.

With me, the service manager knows me by name and by my voice over the phone. Anytime there are any doubts or potential disagreements in what I observe and what they find they will usually lean in my favor, not always but then when I am wrong, I am wrong.
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Old 04-19-2013, 08:42 PM   #19
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Any updates on this?
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Old 04-20-2013, 08:58 AM   #20
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I'd try another dealer. When I lived in San Diego I bought 2 2000 3.8s new. One had a problem with the rear end whining. I tried several dealers over several months and got the run around. I took it to Heller Ford in Escondido, they greeted me with a smile, took the car, gave me a ride home and had the problem fixed the next day. They replaced most of the internal parts in less than a day. I drove the car 192,000 miles and never had a problem with their repair! There are amazing dealers out there. Can we start a list of dealers (and service managers) that we have had good experiences with?
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Old 04-20-2013, 08:58 AM
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