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2005 - 2014 Mustangs Discussions on the latest S197 model Mustangs from Ford.

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Got my first Mustang on Tuesday.

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Old 08-16-2013, 06:18 PM   #1
70monte
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Default Got my first Mustang on Tuesday.

Recently I had decided I wanted a V8 performance car and was looking at the Camaro SS, Dodge Challenger, and Mustang GT. My fiancée has a 2007 Mustang GT so I was a little more familiar with the Mustangs over the other two.

I had my heart set on the Challenger but when I couldn't get the color I wanted with the options I wanted, I decided to go with my second choice, the Mustang.

I bought a sterling gray metallic 2014 GT with the base package and auto tranny being it's only option. Here are a few pictures.

The first picture I'm going to show is the only thing that makes this purchase a little regretful. When I was looking the car over prior to purchase, I noticed what looked like a light colored dirt spot or old bird crap on the rear bumper. No big deal I first thought. They took the car to clean it up. I finish all the paperwork and go to transfer my stuff from my old car to this new car when I notice that some paint is missing from the bumper in the area that the spot was at. Obviously when they washed the car and tried to clean the spot off, the paint came off. When I looked at the area closely, it looked like something had eaten into the paint because it looked thinner than the surrounding paint. Needless to say I was very pissed.

The sales manager was called and said it would be fixed and that I could either take it to someone I trusted or they would use the shop that they contract to do their bodywork stuff. This dealership is about 60 miles away from my house so I told them I would decide what to do. He did give me the option of backing out of the deal which I probably should have taken given what the body shop told me today but I had already signed everything, signed over the title on my trade and canceled my insurance on the old car and added the new and the insurance company was closed by this time.

I took the car to a local body shop today that is well respected in the area and whom has done some stuff for me in the past. He told me to correct the problem correctly, the bumper will have to be removed, stripped and repainted and cleared. Total to fix will be around $493. The sales manager had said something about just painting the area and blending it in to the surrounding paint but my body shop guy said that is not the correct way to repair this and that in a year or two, I would be able to see where it's blended in. Since the day I bought it, the remaining paint in that spot is now bubbled up. The picture I took is not the greatest.

I called the Service manager to tell him this and he said that the estimate sounds kind of high and that he will have to get with his body shop to see what they say about the estimate. My body shop faxed him the estimate to compare. He was supposed to call me back today to tell me what the decision is going to be but didn't. I'm now leery about letting the dealer's shop fix this since they might just want to blend the paint in and just repair it to look good now and not be concerned about how it looks in the future.

Needless to say, this whole thing has dampened my excitement over getting this car. I also hope I don't have to fight with the dealership of getting this fixed correctly. Sorry for the long post and here are the pictures.







Wayne
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Old 08-16-2013, 06:37 PM   #2
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Sorry about the trouble with the paint, but other than that, you have a great looking car.
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Old 08-16-2013, 06:56 PM   #3
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Thanks. I really like the car and the power is awesome. I'm just a little down knowing my brand new car has to have the bumper painted already and worried that it's going to be done right.

I have a Roush axle back exhaust on it's way as well as a UPR catch can. I will probably get a factory strut tower brace and then be done with any mods.

Wayne
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Old 08-16-2013, 07:37 PM   #4
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Congrats and sorry. Your ride is beautiful. I've had mine a week now and I still get a little giddy when I hear the 5.0 rumble to life.
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Old 08-16-2013, 10:29 PM   #5
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Sorry about the paint issue. That would honestly drive me nuts. I would've backed out of the deal having been given the option. In fact, I would call the dealership and ask them if its still a possibility. I'm sorry but that is unacceptable for a brand new 30k car. The only way to fix that correctly is to repaint the entire bumper.
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Old 08-16-2013, 11:56 PM   #6
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Sorry about the paint issue. That would honestly drive me nuts. I would've backed out of the deal having been given the option. In fact, I would call the dealership and ask them if its still a possibility. I'm sorry but that is unacceptable for a brand new 30k car. The only way to fix that correctly is to repaint the entire bumper.
It does drive me nuts and I probably should have backed out of the deal. I doubt they will take it back now with me having it for three days and it now having 176 miles on it. It certainly has been a downer.

Wayne
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Old 08-17-2013, 12:11 AM   #7
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It does drive me nuts and I probably should have backed out of the deal. I doubt they will take it back now with me having it for three days and it now having 176 miles on it. It certainly has been a downer.

Wayne
Congrats on the new car! Looks great! Hate to hear about the trouble though, I hope the dealership's service guy will man up and do whats right.
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Old 08-17-2013, 12:41 AM   #8
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That kind of thing happens to almost every car brand sold, the bad part is they did not catch it and fix it before it was put out on the lot.
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Old 08-17-2013, 12:43 AM   #9
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Well, it will get fixed one way or another because if they try to screw me around, I'm going to cause a lot of trouble. I have no problem talking to whomever I need to, to get this resolved correctly. Having to have the bumper repainted is not the end of the world even though this has me questioning the quality of Ford's paint. The body shop guy I took the car to today said that even bird crap should have not caused the paint to come off and bubble up like it is.

The bad thing is, is that he can't get to the car until Sep 9th so if I have him do it, I'm going to have to live with it being messed up for over three weeks. I'm not sure I'm going to like that.

Wayne
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Old 08-17-2013, 12:48 AM   #10
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That kind of thing happens to almost every car brand sold, the bad part is they did not catch it and fix it before it was put out on the lot.
The bad thing is that it didn't look like it does now when it was on the lot. The paint came off when they took it back to clean the car up. The paint has actually bubbled up in the past two days like you see in the photo. It wasn't like that when I first discovered it. I'm just glad I caught it before I left the lot or I'm sure they would try to say I did something to it and I would have to fight them to pay for it.

Wayne
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Old 08-17-2013, 03:11 AM   #11
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Looks great! Love the color...Although I am Biased ;P
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Old 08-17-2013, 07:40 AM   #12
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Good Luck. Hope everything turns out Ok. Update us.
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Old 08-17-2013, 11:26 AM   #13
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Hope that will always be the worst of the problems!! Congrats on the purchase!
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Old 08-17-2013, 01:30 PM   #14
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I guess I'll come to Ford's defense a little here. I agree it should have been caught in QA before the factory, but there are times when paint defects can pass an inspection and get missed. I recently bought a set of window covers from a very reputable manufacturer, waited almost 2 months and they arrived with a paint defect. When I called them, they took immediate and professional attention of the matter.

Do you have the option of another Ford dealer in your area? You could just be dealing with a jerk sales or service manager. You should not be getting this kind of run around IMHO.
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Old 08-17-2013, 02:02 PM   #15
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Quote:
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my body shop guy said that is not the correct way to repair this and that in a year or two, I would be able to see where it's blended in.
Actually if you are as picky and OCD as I am it won't take 2 years to notice cheap $hitty paint and bodywork, you will see it immediately and every time you walk up to the car you will be looking at it and be mad about it.. Don't let them go cheap on the repairs.
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Old 08-17-2013, 06:14 PM   #16
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YEAH FOR KIT!
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Old 08-17-2013, 06:54 PM   #17
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Actually if you are as picky and OCD as I am it won't take 2 years to notice cheap $hitty paint and bodywork, you will see it immediately and every time you walk up to the car you will be looking at it and be mad about it.. Don't let them go cheap on the repairs.
When it comes to my vehicles, I'm exactly like that so I won't let them cut corners on fixing this right. The place I bought my car is about 60 miles from where I live so I prefer someone local to do the repair so that I can go check on things if I want. The local place also has a good rep so I'm confident that they will do the job correctly.

I just hope there won't be a fight about who fixes it so it doesn't ruin my joy of buying this car. Right now I feel like I have a flawed product and just thinking about it pisses me off. I'm not saying it's anyone's fault but it's just my luck to pick one that has a problem like this right out of the gate. I know vehicles are not perfect but having to get something like this fixed so soon sure puts a damper on things. Right now I don't even feel like driving the car. The one negative about using the local shop is that they can't even get to it for three weeks. That is how busy they are.

I talked to my salesman today and he said they will talk to their body shop guy on Monday since they were closed yesterday to let me know what they are going to do so hopefully I will know a decision by then.

Wayne
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Old 08-17-2013, 09:51 PM   #18
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KIT KIT KIT KIT KIT KIT!!!!! lets hear it for Kit!
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Old 08-17-2013, 10:50 PM   #19
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Hope everything works out! Congratulations and Welcome to MF!
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Old 08-18-2013, 08:49 AM   #20
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My advise is to have the dealership fix it. I had the paint bubbling issue on the hood of my '11. I was advised I could take it to my own shop or have Ford do it. The only reason I had Ford fix it was because it comes with a life time warranty on work and paint for as long as I own the car. Not sure if your bodyshop will offer the same warranty but its better to go through the hassel now then have to work about paying again in the long run.

Besides that - Good color choice!

Matthew
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Old 08-18-2013, 08:49 AM
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