Originally Posted by Lime.GT
I am glad you are asking for both positive AND negative feedback. This shows customers that you are genuinely interested in hearing their concerns and want to improve the way you do things.
I have always welcomed negative feedback in my business (luckily we do not get too many negatives) because it gives me the opportunity to take a closer look to see what we can do to improve.
Just visited your site for the first time and even though I have never ordered from you I would like to offer some feedback. I think you would be much more successful selling online to Mustang enthusiasts if you had a Mustang specific website. The other Brands on your site and FaceBook page are just a distraction for me because I have no interest in BMW, Porsche, Audi, etc. I find shopping on AmericanMuscle.com , LateModelRestoration.com and other Mustang specific sites easier and more enjoyable. I don't even see any Mustangs in the pictures you posted above, it makes me feel like Mustangs are a sideline for your company.
The bottom line is..........yes, I would be much more likely to purchase from your company because of your post and the obvious concern you have for your customers satisfaction.
My two cents.
By the way, the "Mustang Wheels" link in your sig is broken.
This is exactly what we were looking for, thanks for taking the time to help out! Though Mustangs are not new to me, they're new to this company, so we're working to add new products to the site which we're doing every day. Things will still need to be optimized, but I'm sure from your knowledge of working in a business, optimizing to be better and newer will never stop, it will always change.
At first glance, yes it does appear that European cars are our specialty, and that's not necessarily incorrect, that is true, we do specialize primarily in European cars, that's how this company started. We've over time added new product lines such as Camaros and the Scion FRS and over the last year or so, we've added products for Mustangs here - http://www.modbargains.com/Ford-Parts.htm
- Companies like Late model restoration and American muscle, both big dogs in the Mustang world are Mustang specific, so yes, I feel that some customers will see that they're Mustang specific and would likely purchase product from them. Some customers might feel that having a larger range of customers by having European cars or Domestic cars and all this and all that might make us seem like we're spread thin, but in all honesty all the sales reps here have their own specialty. We have 6 sales reps, all have their own specialty. Personally for me, I have a 2013 Mustang GT, which is why I wanted to add Mustang parts to the site, which eventually led to jumping on the forums.
Hopefully that makes sense and it doesn't sound like I'm just rambling on. I've been working in the aftermarket industry for about 7 years now so I've had a lot of experiences, so I rely on my up front honesty, transparency with customers, and expertise and passion in modifying cars.
Thanks for the heads up on the signature, changed it out so it works now