2014 v6 3rd to 2nd gear grind
11-26-2014, 03:40 PM
#41
2nd Gear Member
Thread Starter
Join Date: May 2013
Location: Colorado
Posts: 184
This is going to be a PR nightmare for Ford, but I really would like to give you guys the opportunity to fix things but nobody is even willing to make this right or go the extra few steps to contact the people who can make it right.
11-26-2014, 11:53 PM
#42
4th Gear Member
Join Date: Jul 2011
Location: Michigan
Posts: 1,329
A better question yet, who does have the power to override an FSE?
This is going to be a PR nightmare for Ford, but I really would like to give you guys the opportunity to fix things but nobody is even willing to make this right or go the extra few steps to contact the people who can make it right.
This is going to be a PR nightmare for Ford, but I really would like to give you guys the opportunity to fix things but nobody is even willing to make this right or go the extra few steps to contact the people who can make it right.
11-27-2014, 09:11 AM
#43
2nd Gear Member
Thread Starter
Join Date: May 2013
Location: Colorado
Posts: 184
I legitimately haven't ever. If I had, I would be more than willing to find a way to pay up and make things right at this point but the car hasn't been damaged by me in any way.
My heart is literally broken at this point, I've worked so hard for this, it has been a dream of mine to own this car since I was a kid. Now I'm being screwed by the system, profiled because of my age, and being extorted by the dealer I'm working with.
11-27-2014, 09:29 AM
#44
1st Gear Member
Join Date: Nov 2014
Location: North Carolina
Posts: 139
I wouldnt pay a single thing to them honestly espcially since it is under warranty, it sounds to me that your getting the run around. It also worries me because I also have a 2014 v6 mustang, and I really hope this is just an isolated problem. I would most definatly get your self some legal help, explain the situation to them, and see if this is somthing they can help with. It will cost you some money for their help but I guarentee you its nothing like, it would cost without it, do your research before you visit with one, and find out who is best in this sort of field.
11-27-2014, 09:52 AM
#45
2nd Gear Member
Join Date: Feb 2013
Location: Texas
Posts: 308
zatch, I'm going to say something that won't make you feel better but it's better than being surprised later... Sooner or later the dealership will start charging you a daily storage fee for your car being out of the service dept but still on the lot. Talk to the service mgr about this before they start charges.
It seems like Ford Corp would have some process in place for a dispute like this. Arbitration maybe.
It seems like Ford Corp would have some process in place for a dispute like this. Arbitration maybe.
11-27-2014, 10:49 AM
#46
2nd Gear Member
Thread Starter
Join Date: May 2013
Location: Colorado
Posts: 184
zatch, I'm going to say something that won't make you feel better but it's better than being surprised later... Sooner or later the dealership will start charging you a daily storage fee for your car being out of the service dept but still on the lot. Talk to the service mgr about this before they start charges.
It seems like Ford Corp would have some process in place for a dispute like this. Arbitration maybe.
It seems like Ford Corp would have some process in place for a dispute like this. Arbitration maybe.
If I am being required to pay $2k to get the car back minus a transmission can they seriously start charging me a storage fee because I can't afford to get the car out of jail?
Wtf
11-28-2014, 08:00 AM
#47
2nd Gear Member
Join Date: Feb 2013
Location: Texas
Posts: 308
In a word, yes. I'm glad to hear that he's letting you keep it there for now. Did you specify 'free of charge'? Anyway, you need to call Ford and dispute the findings. Seems that the original service manager that was willing to fix it might want to help you out on options for that. Good luck, Bro.
11-28-2014, 08:21 AM
#48
@Deysha, no due diligence was done, no investigation was done. I have no opportunity for recourse, no opportunity for a case to be opened? This is honestly the most ridiculous situation I have ever been in.
What can you do to escalate this further?
My car is stuck in a Ford Dealership and I am expected to pay $2k to get it out, transmission completely disassembled, when I brought it to them in ~90% working order?
What can you do to escalate this further?
My car is stuck in a Ford Dealership and I am expected to pay $2k to get it out, transmission completely disassembled, when I brought it to them in ~90% working order?
A better question yet, who does have the power to override an FSE?
This is going to be a PR nightmare for Ford, but I really would like to give you guys the opportunity to fix things but nobody is even willing to make this right or go the extra few steps to contact the people who can make it right.
This is going to be a PR nightmare for Ford, but I really would like to give you guys the opportunity to fix things but nobody is even willing to make this right or go the extra few steps to contact the people who can make it right.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
There is more info in the manual.
Deysha
11-28-2014, 01:59 PM
#49
2nd Gear Member
Thread Starter
Join Date: May 2013
Location: Colorado
Posts: 184
Thank you Deysha for your assistance.
The regional customer service supervisor for my area also suggested this BBB Auto Line process because arbitration internally within Ford is not possible after the FSE visit.
Ill be investigating that option and some others as I go forward. I am hopeful that the dealer will let me take the car as is, in pieces, without labor charges. That would be helpful even given the rediculousness of this situation.
The regional customer service supervisor for my area also suggested this BBB Auto Line process because arbitration internally within Ford is not possible after the FSE visit.
Ill be investigating that option and some others as I go forward. I am hopeful that the dealer will let me take the car as is, in pieces, without labor charges. That would be helpful even given the rediculousness of this situation.
11-29-2014, 10:26 AM
#50
I drive a V6 because I'm a giant wimp
Join Date: Nov 2012
Location: MN
Posts: 101
The dealership no way should be making this worse with their bull**** claim of you owe them $2000
There can't possibly be more than a few hours time into removing the transmission and disassembling it. And yes I fully agree that it sounds like it should have been covered by warranty. (No doubt they have phone time, email time and even a little (15 seconds) in person time- but those costs are all in their hourly rate, those don't work against the time to actually do the job....it is called overhead expenses and they pay those guys regardless if they pick their nose, play on facebook or actually do any work... So that time simply does not count against you
Likely your driveshaft and transmission assembly are in the shop under some workbench somewhere so you have two problems with just calling a tow truck to pick it up.
A) you **** off the dealership guys, and if you win a battle in court to subsequently get it covered under warranty- you likely won't be going there again........ and I suppose if they really wanted to push they could call the cops- but I doubt they would get the desired result, I suppose if they pushed they could get a mechanics lien, but I doubt they would and it would be easily reversed in your court case against FORDco, because I have no doubt it would never see the inside a courtroom and Ford would settle and agree to fix/replace your transmission if you have an attorney worth anything
B) they likely have the driveshaft and transmission and misc other parts tucked under some work bench by now, that you would not get. So even if you went the route of buying a far superior aftermarket transmission at 1/2 the cost installed, you'd still need a driveshaft and associated parts that could add $1000 to your total......... But it would still be cheaper than the $7000 they are apparently trying to fleece from you
Contact the BBB and an attorney. I would contact the attorney first to have him/her draft up the complaint to the BBB (or their paralegal likely would). It may well be the best $100 you ever spent.
Write down your chain of events, include any pictures, what you have been told and by who and don't forget dates. And if you could get or have written documentation from the dealer and from FORDco stating the exact issue and why denied, so no backpeddling etc....
Good luck
There can't possibly be more than a few hours time into removing the transmission and disassembling it. And yes I fully agree that it sounds like it should have been covered by warranty. (No doubt they have phone time, email time and even a little (15 seconds) in person time- but those costs are all in their hourly rate, those don't work against the time to actually do the job....it is called overhead expenses and they pay those guys regardless if they pick their nose, play on facebook or actually do any work... So that time simply does not count against you
Likely your driveshaft and transmission assembly are in the shop under some workbench somewhere so you have two problems with just calling a tow truck to pick it up.
A) you **** off the dealership guys, and if you win a battle in court to subsequently get it covered under warranty- you likely won't be going there again........ and I suppose if they really wanted to push they could call the cops- but I doubt they would get the desired result, I suppose if they pushed they could get a mechanics lien, but I doubt they would and it would be easily reversed in your court case against FORDco, because I have no doubt it would never see the inside a courtroom and Ford would settle and agree to fix/replace your transmission if you have an attorney worth anything
B) they likely have the driveshaft and transmission and misc other parts tucked under some work bench by now, that you would not get. So even if you went the route of buying a far superior aftermarket transmission at 1/2 the cost installed, you'd still need a driveshaft and associated parts that could add $1000 to your total......... But it would still be cheaper than the $7000 they are apparently trying to fleece from you
Contact the BBB and an attorney. I would contact the attorney first to have him/her draft up the complaint to the BBB (or their paralegal likely would). It may well be the best $100 you ever spent.
Write down your chain of events, include any pictures, what you have been told and by who and don't forget dates. And if you could get or have written documentation from the dealer and from FORDco stating the exact issue and why denied, so no backpeddling etc....
Good luck
