Dino Dino Bambino

You forgot the part about having a heavily-built guy in a smart suit by your side too.

If your car is still under warranty, take it to the stealership right away. If you wait for the problem to get worse, the stealership may decide not to honor the warranty and you'd be the one who ends up with a big repair bill (just like the bill the OP is trying to fight off right now).

FordService

Don’t fret, Buchez09GT. Make your appointment and I’ll get this escalated for you. PM me with your VIN, dealer, mileage, full name, and best daytime number.

Deysha

iamzatch

Ford Executive customer care got back to me today and their final answer is: no.

No warranty repair. Nothing..

I asked the lady to see if they would at least cover the charges the dealer wants to get the car so we can settle this "amicably".

chain1

That sucks. Sorry man.

Chromeshadow

Did they say why? In writing?

iamzatch

They could not find the part that broke or reason for the damage.

other than the fact that 2nd gear disintegrated.

PNYXPRESS

Did they look in the oil that was drained by the dealership that had the "metal pieces" in it?

Or maybe a critical part was accidentally omitted from the initial assembly.

iamzatch

I have no idea, there has been little to no transparency with this.

FMC has covered the dealer on their costs involved and is letting me take the car at no cost. My insurance offered to tow the car at no cost as well so it's currently being loaded on to a truck to go to a local transmission shop for a free diagnosis.

When I'm done at work today I'll be heading over to inspect my vehicle and see what the transmission shop has to say about it. I have not yet seen any of the parts so I am curious to see what a third party has to say about it.

Buchez09GT

FWIW - A couple cars ago I had transmission issues which required a replacement. I was sucked into a "free" diagnostic. Turns out, it was only free if I had the transmission worked on at their shop. Good luck with your 'Stang bro.

Also, I work in the IT department for a large Insurance company. A couple weeks back we were having major issues with our call routing system where, at random, you would be dumped into an over-flow queue where you would wait an eternity to speak with an agent. You would not believe the power of a tweet. We had 1 dissatisfied customer who was on hold for over 60 minutes. His tweet went all the way up the ladder to our CTO which then came down the ladder to my pager and sh#t got done.
You have nothing to loose my friend. Post your displeasure about your experience on Social Media Deysha's signature has the handles you should tweet too, or however the hell tweeting works.

PNYXPRESS

Something sounds fishy with this.

Dealership says they will warranty it

Dealership says ford won't, nothing in writing and no call from dealer immediately

Dealer requires $2000 to get car back

Dealership then allows car to go for $275

Nothing showing warranty denied

First call from ford to OP that is posted says ford says no to anything

Now ford is covering all dealer cost for diagnosis to this point


OP, to our knowledge still hasn't received anything on paper making it official