dkpGTCS

All I say is I personally know that my local vendor I use for mod's was taken for $24k from a guy using a credit card just a month or so ago. In his case it was someone outside the country who claimed they never received the parts - something the person stated he was going to do after the parts were shipped. My vendor was jumping through hoops to get his money.

So I don't blame vendors to be overly cautious regarding cc orders.

PNYXPRESS

I dont know the entire story, but you cancelled the order based off a google search of a name only and concluded it was the same person as who the card belonged too? Also, if the card owner died in 2000, how did they renew the card as im not aware of any CC that doesnt expire for over 15 yrs.

rzundel

Nice to finally get a response from you. I assume this is Hendrix but understand that you don't want to identify yourself. I sent you three emails and you chose to ignore all of them.

Let's stick with the facts:

I ordered the radiator cover 4 weeks ago and was quoted 2-3 weeks by James. Listen to the recorded conversation you claim to have to verify this. I told James I was ordering these parts for my father Brown Zundel who lives in Utah. He knew that I was using my father's credit card to purchase the parts. Given the fact that my name is Rick Zundel might be the first clue that we are related. I was very clear that I was ordering these parts for his car like I have done so many times before because I am helping take the headache out of ordering the parts and simply allowing him to enjoy the car that happens to be his only diversion from a terminally ill wife that requires round the clock care.

The obituary is that of my Grand Mother. As you will see Brown is listed as a survivor. In fact, if you did your CSI investigation correctly you would notice that Ivan is a family name that my dad and I also both share. My father is in his mid 70's and has the nicest mustang in Utah. Making the assumption that my father was too old to be driving a mustang is an insult.

When I placed my second order with James earlier this week I asked him if it was possible to add the side louvers to my original order so that they could be painted together. The only urgency I expressed was that I didn't want to delay my order by another 4 weeks by adding the louvers. Simple as that.

After getting off the phone with James on this second order is when I felt the need to do more research on Bangastang and that is when I was alarmed to see 18 BBB filing in the past year with most of them complaining that they never received their parts. Also the forums are full of complaints. That is a fact!

As the owner I reached out to you as a preventative measure to ask for your help making sure my order was not delayed. The ONLY reply I received from you was a notice of cancelation on my order calling me a fraud.

NO ATTEMPT was made to contact me to get clarification. Also when I called James to find out what just happened he was rude and hung up on me when I asked to speak to you. (again I am assuming that YOU are Hendrix not James) James is a piece of work that I wouldn't want representing my business.

Hendrix, I sent you an email and gave you the opportunity to make this right and you chose to ignore me. I told you about my intentions of sharing your poor business practices with the world because I want to make sure no one else has to go through this. You are NOT the only shop out there. I am a true car enthusiast so I know good from bad. I am looking to protect the community from guys like you.

BTW, did you credit me for both my orders because last I checked you only credited me back for the louvers.

Pr0cl1v1ty

Rzundel, I'm sorry you had to go through that. I admittedly ordered from a site without doing research first and had to deal with their 'funny business' like this, it is very sad that some companies actually function this way. Hope you get your money back.

cleangraystang

I always read the reviews on a company now before I order from. There are only a few that I trust and yes there are parts that only some company's have but can you trust them to ever send you the part after you have paid for it. My number one company that I order from is American Muscle I trust them and I have others that I trust like Latemodel Restoration and CJ pony this is just a few that I trust... also there are some company's out there that won't ever order from again just read the reviews..

rzundel

Thanks for everyone's support and suggestions of good vendors that treat their customers right. If Bangastang were smart, they would eat some humble pie and admit their mistake here and publically declare what they are going to do to make things right. That's what good business owners do. Take accountability. I don't expect Hendrix to do that because that is not the kind of person he is. History tells us that. He doesn't reply to emails, doesn't take phone calls, hides behind the curtain and has a guy like James be his front man. Big mistake Hendrix. Stand up as a business owner and prove me wrong.

jz

Bangastang clearly are morons. Pretending for a second that rzundel was a fraud and was trying to use "someone else's credit card" as they claim, he wouldn't waste his time posting here hoping to get the parts he was illegally purchasing. He would move on to the next person he hoped to get one over on. Obviously that is not the case.

I'll be adding Bangastang to my list of "do not purchase".

Sorry you had to deal with this rzundel. Hopefully lesson learned and you can move on to better things.

rzundel

JZ I couldn't have said it better.

I just ordered the same parts through JLT Performance and couldn't be happier with that experience. I am going to have my parts within a week. I Dealt with one of the owners Jay. When I told him the nightmare I just went through with Bangastang all he could do is laugh and say I'm sorry. He is well aware of their issues.

Again, stay away from Bangastang guys. I hope this awareness will help others save themselves from the agony.

magnido45

No one has brought it up yet...I'm not taking sides here...but couldn't this cancellation all have been avoided if you used your credit card to buy the merchandise from the beginning since you are the person placing the order? I understand having the goods sent to your dad's address in Utah (as most shopping carts default the billing address to match the shipping address), but it is possible to send the goods to a different address as an option, no?

I know your dad is taking care of your mom 24/7...But that's how I would have approached it...then get reimbursed later.
But then again, I've never tried using anyone else's personal credit card to make a purchase for them...so not sure how common practice that is unless it was a corporate account.

Roy_R

Woohaaaa, got to love the internet! Back in the day, all kinds of things went unnoticed...

You simply doing yourself a diservice if you don't research internet companies before buying, that said, you can't always belief the reviews either.

This case may just be a mis-understanding/communication by both parties....the parts we talking about is not $21k!