Reply from Doug at Bamachips....

jocatch · 10-30-2009, 11:21 PM

Saw this is another forum and had to post here. This link leads to a reply from Doug from Bamachips about the problems he has been having. A very moving, personal reply that will really make you stop and count your blessings. And give you greater apprecation for him...

http://www.mustangcollective.com/showthread.php?t=28616

Joe

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Hoofprint · 10-31-2009, 12:04 AM

All I can say is damn! Doug has been through a lot. I dont know him personally but my prayers go out to him and his family. Life is not always easy and sometimes the punches keep coming.

65Raven65 · 10-31-2009, 01:27 AM

It's too bad, but with all due respect to him, none of that is the customer's problem. I own a business, if I posted all this to my customers, and gave the kind of service I've heard of him giving, my customers would go elsewhere. He's damn lucky so many of you are that understanding. I'll never buy from him. Sorry. Business is business.

BL00DSH0T · 10-31-2009, 03:42 AM

I'm pretty sure he is not blaming the customer!

The sad thing is this type of stuff happens all the time in the aftermarket. What is different here is we have someone owning up and making things right. Most of the time the customers are SOL with no product or a explanation.

Personally I don't think he needed to out everything like he did.
It is very hard to stand up and publicly state your issues and get back on track when your life is in hell. But he did it and that really goes along way in this business.

I ordered from him, knowing there were some issues with getting the tunes out to people on time. All my emails were answered in a timely manner and I got what I paid for when I was suppose too. I even needed a revise of the tunes and got them very quick, not to mention a pretty perfect tune from him.

Business is business and family is family.

I say hope things get better for Doug and glad to see him still pushing through in rough times.

I might be a little bias only because I have dealt with some real low-lifes in the aftermarket. Again it is really rare for someone to explain their personal life, admit their faults and get back to business making their customers happy.

crescent_wrench · 10-31-2009, 08:22 AM

I hope things work out for him. And may God watch over his mom and get her through this.

65Raven65 · 10-31-2009, 10:29 AM

I do feel for him. It all sucks, and no one should have to go through all that, but it happens. How you deal with it is what makes or breaks your business.

Nuke · 10-31-2009, 11:14 AM

Yeah, that was posted a few days back in the main forum (2005-2011). I was thru some of that myself and I have to give Doug a lot of credit for not simply hangin' it up.

AJ_68 · 10-31-2009, 11:24 AM

Hopefully I don't sound like a jerk for saying this. We all have our own problems. My business life and personal life are two separate things. When you start mixing the two you have problems. If he can't deliver services to his customers he needs to bring down the website, stop taking orders, and refund any money for which he cannot deliver the goods in a reasonable amount of time. Get life in order, then open up shop again. Every successful person has run into this kind of situation. It's how you handle things that decide your fate.

Xcelsius · 10-31-2009, 01:27 PM

I appreciate his effort to explain his situation. I wouldnt want to have to put that kind of info on the internet either. A tough choice to keep his shop going in the right direct, and its earned my business. I just ordered the tune and intake from him.