NEVER BUY VMP FROM JUSTIN, GO BAMA CHIPS

[rettgoings]

Honestly I am sick of Justin's rude customer service. He takes weeks to respond and he doesn't answer the phone. MONTH 2 - 3 UNANSWERED AND NEVER RETURNED CALLS. There are just a sample of the emails I get. ________________________________________ From: Rett Goings Justin, About 200 people have already read my post on mustangforums.com concerning a VMP tune sputtering (http://mustangforums.com/forum/4-0l-...-stalling.html). 3 People have responded to me saying they have the same problem. I really would like they have this tune fixed or returned for a good company review. I have put my phone number down so you could call me and get this situation sorted however you have given me unprofessional 3 word email responses. Rett -------------------------------------------------------------------------- Rett, i would like to resolve your problem, but to properly do that i need to devote some time to looking at your file. I am on the dyno tuning another car right now. I will look at your file as soon as I can. FYI, threats don't work well with me. There are no refunds on custom tuning (you agreed to this on my website), refunds are available on any hardware that was purchased. Thanks, Justin Starkey VMP Tuning Inc Owner/Tuner Ford and GM Custom Tuning Mobile DynoJet 224xLC www.VMPTuning.com To ensure prompt service please quote the previous email in your reply. 6 MONTHS LATER - NO SOLUTION I had to sell my original C&L for money issues. I went to VMP a few months later and I started to hear sputters. After personally visiting Justin twice this idiot cant figure it out and wont give me a refund. I got my C&L and went with my old BamaTunes because Justin can't handle it. I haven't been happier. My BAMA MPG went UP by about 10 MPG compared to the VMP My BAMA drive experience is better than Justin's weak tunes and hardware. Honestly Justin, You live in PODUNK middle of nowhere Deltona. That alone makes me feel sorry for you. If tuning doesn't work out, you can always become a pig farmer.

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[Charlie321]

Obviously, none of us will ever know the full story, but the part where he informs you that threats don't work well on him made me immediately take your side.

In any business, a customer can occasionally be expected to be irate if he's not happy with the product or customer service. That's pretty much a part of being in sales. However, it's flat out bad business to inflame the situation by turning an unfortunate situation into a pissing match with the customer. If you can't handle an angry customer with tact, you probably shouldn't be dealing with the public for a living. Or you can expect to lose business as a result.

I'm glad I read this thread. I'm looking for a new CAI/tuner combo, and you just helped me narrow down the choices.

[BigGameHunter589]

ya that is some bad customer service.. sorry to hear about your situation man. VMP may not have any legal obligation to help you out, but it sure is some bad PR when they send emails like that

[Charlie321]

BTW - Check this out: http://mustangforums.com/forum/4-0l-...ng-me-off.html

[Sancho805]

VERY unfortunate... at least you're finally on the road and enjoying your stang! good luck dude and thanks for posting this whole issue. it was very informative for all who read.