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Well, after several events of extremely poor customer service, and multiple rude conversations, I've decided to no longer use Bamachips to fix the problem they created. A little while back, I went on a dyno run with a friend of mine and noticed that the air/fuel stayed around 9-9.5 through the run. The Dyno guy explained to me that it was running rich, and because of this the car was missfiring and put down only 240 HP. The car with everything on it should make over 300 no problem. The problem is with the tune, and when I contacted Doug for advice, he told me to go to a real dyno and get another one done, and to never send CRAP like that to him ever again. Pretty much word for word. Other things were said, and I tried to be as nice as possible, and explain to him that this problem was so bad, that the car missfired like crazy and the run was stopped when I ran the wet-x on it. So now I have to pay for another dyno run before Doug even considers helping me out. Could I just get a custom dyno tune done and nip this in the bud? I don't want to spend too much money fixing a problem Doug has caused.
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This sounds rather out of character for Doug based on my personal experience. He has always been 100% helpful and polite in my dealings with him, and I've not heard of anyone else reporting this type of response.
Did he say what he specifically didn't like that would prompt a suggestion to seek a "real" dyno?
I understand where you are coming from, and have talked to someone else about it. He has also noticed a little "out of character" attitude from Doug before. I'll see if I can dig up the original email that transpired.
Me:
Just did a dyno run, three pulls. The first pull he said the air/fuel was too rich, and only made about 240 hp. He also said that it was misfiring slightly. The third pull I had the wet-x engaged and tune uploaded, and he said the air/fuel went so rich, it started misfiring like crazy. He said you would know how to fix this. Please help.
Him:
Get me some real results from a Dynojet, don't send me crap like that from any other dyno.
Me:
The closest Dynojet to me is 2 hours away, and will cost $100. Is it possible that his dyno gave wrong air/fuel ratio and wrong HP numbers? He has front page 1200HP supras and what not just lying around, so I assume he knows what he is doing. I could get him to unlock the tune and fix it? I don;t want to start a war with you, I just want my car to run right without it costing me a fortune.
Him:
I don't care what he does there, this isn’t a supra and I don't tune them. If you want more support from me then I will require proper dyno charts with the a/f on them in the proper format. Dynojet's are the industry standard at which everyone compares their dynos tune and what I use.
wow...you seemed nice about it, and he didnt...now I know there are always three sides of a story, but you have me second guessing buying my CAI and tuner from him
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Poor Bamachips cs, do I have options?
