Originally Posted by Repzard
I loaded my stock tune to back into my mustang after pulling race tune it failed and now my car will not start.
Cant even load any tune into my car .( stock ,strat or bama)
Also the car does crank all it does , and light on odometer are solid lines ( no mileage) and fan keep running soon as keep is turn on.
Spoke to a tech ( Dyno Guy ) and did advise device ruined my ecu but Bama my has a recovery program)
I am calling out CHRIS ROSE to fix this issue please.
The support from your company sucks when it comes to weekends.
And i also want a full refund on this POS sct tuner when my car is fixed I want my Mustang back running whether bama tuning has to send me a new ecu or program to fix ASAP thrn they can keep their tuner .
THIS IS inexcusable for $379 price
Your device ruin my car,and my weekend because I was do to appear at a car show and now my car is a lawn ordainment .
Never again will I buy stuff from AM if they cant help, support is awful and product are cheap .
I want this fixed or AM will be getting a very bad rep from me.
Car is a Mustang 99 GT
I'm really sorry to hear you had issues with your tuner this past weekend! There's never a good time of the week to have issues with your car, let alone the weekend of a car show. I can definitely understand why you're frustrated!
Did the problems with your tuner start on Saturday or Sunday? I'm sorry that you feel our support is not up to par. We try to make sure our Bama Team is available to help as much as possible. They're here in the building Monday-Friday 9am-9pm and Saturdays 9am-5:30pm, you can reach them @ 888.257.1770.
With your issue being directly related to the SCT hand held tuner, it's best to deal directly with SCT because they have Tech's available to help situations like this. If you haven't already, give SCT a call and I'm sure they'll get you straightened out. They can be reached @ 407.774.2447!
We do stand behind all of the products we carry, especially when things don't go as smoothly as planned. I definitely want you to be happy with your purchase, and if you aren't, then I have no problem providing a refund. Shoot me a PM with your First/Last name and shipping address. I'll get the refund started as soon as your Mustang is back on the road!
Also, feel free to contact me with any other issues or concerns you may have!