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Thats exactly what I believe, I am paying trained professionals to do a job, and if they ended up breaking a plug or anything else for that matter it should definitely be there responsiblity to replace it. I mean if one of the mechanics actually said to me, "Well I got all but one plug out which broke off, so I'm gonna have to go ahead and charge you extra to repair it." I would definitely have to freak out on he/she for telling me that I have to pay for something they screwed up.
Sounds like they learned their business model from the medical profession.
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2008 manual GT with deluxe trim, FRPP CAI, FRPP GTB Mufflers & 91 Tillman Tune. 3.73 gears, Coast Ultralight Drive-shaft. 18" OEM Polished Bullitts, Webelectric Sequentials, XM built into the Shaker 500. Alarm and Escort 8500.
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