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Old 03-10-2008, 01:13 PM   #1
Slothcat
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Join Date: Jan 2008
Location: Vinton, Louisiana
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Default Very dissapointed in my experience

I ordered a part on 2/26/2008..

I checked to make sure that LMperformance.com actually HAD the part since I heard that MAC o/r h-pipes were on backorder, and of course LMperformance didn't have any in stock, and asked if I would like to cancel my order. I told them yes, and that was over 2 weeks ago.

I called back a week later after my money had yet to be deposited back in my account, and they assured me that they had sent the money to Capital One, and that the problem was on Capital One's side.

I called Capital One today, and they said that LMperformance never gave me credit for the cancelled order, and that I need to dispute the charge.

And EVERY time I call the customer support number for LMperformance, it is always busy. I've never one time got to talk directly to an employee...I always have to leave a message and then get a returned phone call...usually hours later.

I have to say that I'm very dissapointed in the customer service of this company, and even whenever MAC does start producing the h-pipe's again...I doubt I would go with this company to purchase it.
__________________
2004 3.9L Mustang

Current Mods :
Dual Flowmaster 40's with MAC O/R h-pipe dumped
MAC Cold Air Intake
SCT X3 Tuner
Roush Springs
Mach 1 Chin Spoiler
Mach 1 Grill Delete

Future Mods :
FRPP 4.10 Gears
True Trac



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