Originally Posted by Shane780
Totally unhappy with this company. Sent me a tuner with no custom files, but a sheet that says what the files are. The diablo tuner itself will not update, and it has nothing on it.
I'm very sorry to hear about the issue you're experiencing. This is an extremely uncommon issue but we have seen it in the past. If you have a Tune Sheet than we absolutely wrote your tunes, it sounds like the device just didn't take the upload! Like I said this is extremely rare and we can get you taken care of right away.
Shoot me a PM with your order number included. We will most likely just have to send you new tunes so that you can load them to the device. If this doesn't work and the device has become defective, we'll get you a replacement sent out right away! The Bama rep was just following our procedures on this process, please understand that.
However, I'll make sure we bend the "policy" a bit for you. So please shoot me a PM and I'll have our Bama tuning specialist Manager give you a call right away to make sure you're squared away and compensated correctly!
We'd hate to loose you as a customer over an issue like this. We thought for sure the tunes would take to the tuner, for some odd reason they did not. Let me know what I need to do to make this right! We'll always bend over backwards to make sure all of our customers are in good hands and have a great experience.
Hang in there, you'll be enjoying your tunes in no time!