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American Muscle Review.

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Old 07-31-2013, 01:33 PM   #1
Shane780
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Default American Muscle Review.

Totally unhappy with this company. Sent me a tuner with no custom files, but a sheet that says what the files are. The diablo tuner itself will not update, and it has nothing on it.
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Old 07-31-2013, 02:03 PM   #2
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Did you call them immediately? Did you check your email for any tunes? They are very quick to respond and will fix the issue right on the spot. Most likely will email them to you within a few minutes. Call them!

I called yesterday for a tune tweak and they had it revised, emailed the new tune to me, and I had it loaded in my car within 45 minutes of calling.
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Old 07-31-2013, 02:23 PM   #3
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Default i called them

they said call diablo, so I black listed them. And with the JLT intake they said well it doesnt get any water in on our cars call JLT. Which is fine reputable business can take my money. NEVER will I ever deal with American muscle again. Ive already spoken to all my friends at Ford, and svt.
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Old 07-31-2013, 03:25 PM   #4
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Quote:
Originally Posted by Shane780 View Post
Totally unhappy with this company. Sent me a tuner with no custom files, but a sheet that says what the files are. The diablo tuner itself will not update, and it has nothing on it.
I'm very sorry to hear about the issue you're experiencing. This is an extremely uncommon issue but we have seen it in the past. If you have a Tune Sheet than we absolutely wrote your tunes, it sounds like the device just didn't take the upload! Like I said this is extremely rare and we can get you taken care of right away.

Shoot me a PM with your order number included. We will most likely just have to send you new tunes so that you can load them to the device. If this doesn't work and the device has become defective, we'll get you a replacement sent out right away! The Bama rep was just following our procedures on this process, please understand that.

However, I'll make sure we bend the "policy" a bit for you. So please shoot me a PM and I'll have our Bama tuning specialist Manager give you a call right away to make sure you're squared away and compensated correctly!

We'd hate to loose you as a customer over an issue like this. We thought for sure the tunes would take to the tuner, for some odd reason they did not. Let me know what I need to do to make this right! We'll always bend over backwards to make sure all of our customers are in good hands and have a great experience.

Hang in there, you'll be enjoying your tunes in no time!

-Dan
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Old 07-31-2013, 04:01 PM   #5
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Default diablo

I called Diablo tried updating my tuner 5 times, keeps coming up does not respond, tried updating it on 3 differnt computers. And keeps coming up an error occured unplug your intune and try again. Dan Ill shoot you a PM but
this isnt impressive.
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Old 07-31-2013, 04:42 PM   #6
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Sounds more like an issue with the diablosport tuner itself than anything to me
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Old 07-31-2013, 05:26 PM   #7
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Default diablo tuner

most certainly looks like the deivce itself is defective, the bama rep told me that i had erased my tune files when i tried to do the update. The Diablo rep said the bama guy was crazy and that the custom tunes would be in there along with the diablo canned tunes, the device would go all the way up to the point where it says Updating diablo intune do not turn off the device will reset itself this may take several minutes, then it would crash and say diablo intune not responding.
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Old 07-31-2013, 10:05 PM   #8
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Sounds like a tuner issue, could be for any possible reason. My SF3 dumped tunes before and stopped working...for no reason. Called Brenspeed (was running their tunes) and they said what Bama told you. Had to send it in to SCT. Got it back, reloaded tunes...GTG. Lost stock tune but oh well.
Just be patient and work with AM, try to see if they'll send you a fresh loaded tuner...you might have to wait...but seriously, you still have a 420+hp car in the meantime!
How on earth did you get water in a JLT intake!?
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Old 07-31-2013, 10:08 PM   #9
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I'm sure you'll be happy with the end result. AM is a great company and will take care of you.
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Old 07-31-2013, 10:24 PM   #10
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Default hood vents

i never installed it my 2013 hood vents drain water right over the air box like a faucet. I don't want to be without my car, so I may not tune at all. The car still roasts the tires in first if you stall to 1500 and chirps into 2nd. My only mods are kn drop in filter,jlt oil seperators and soon to have gt 500 axleback exhaust. I may just go for the GT 500 control arms and a shelby 1 piece aluminum driveshaft, and call it a day.
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Old 07-31-2013, 11:59 PM   #11
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You won't call it a day after that. That's what I said after I got exhaust, then it was lowered, then a full suspension rebuild....
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Old 08-01-2013, 12:14 AM   #12
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It sounds like an issue with the device itself. I'd give AM another chance to work with you on it, I almost feel like I should be a better customer when talking to their reps sometimes, they're spot on, even if it takes a little work.
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Old 08-01-2013, 02:01 AM   #13
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Default tuning research

Not going to bother with the tune. I searched the internet and found numerous sites, and tuning companies experiencing problems with there tuners. Apparently it makes the tuning guys furious when it happens. The devices automatically try and update and this corrupts files that are preloaded. It was originally a fix to stop the tuners from crashing when trying to revert the unit to stock, happened with sct in 2012 during a critical update, numerous people were left stranded with dead ecus. Eventually most tuners were able to help there customers and load stock tunes into the updated programs and restore most vehicles. Not all were so lucky, on some occasions an alarm would trip or the vehicle would momentarily cut power during a load and cause irreparable damage to the ecu and the customer would end up having to send away their ecu for repair. I suppose it is really my fault for not thoroughly researching the tuners before deciding to order them. Looking through old threads of people to scared to flash there ecus and not being able to use there vehicle sent a good spot of a realization, I don't want to be in that boat, cost me 700 bucks to figure that out, but better then a pissed off wife who cant use the car.
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Old 08-01-2013, 02:22 AM   #14
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Most having that issue are people who feel its necessary to update firmware every time one is released.. Tuner is much like a PC only update when it's necessary especially if it's a "new" release. When I got my Tuner from Bama I uploaded my tune and then immediately saved my stock tune to my PC so if I should ever lose my files I could at least reload my stock tune back to the Tuner.

The SF3 tuner does not automatically search for updates when you load the program there is a button to "automatically check for updates" if you don't click it then it won't check for updates. I checked for updates the day I purchased my SF3 Tuner from Bama and haven't checked for updates of firmware since nor do I plan on it and I can tell you I have changed my tune on a regular basis when I first got the tuner..

Started with 91 Perf /w Intake & axleback
Then tested the 91 Race Tune /w same mods
loaded stock tune to go do my Xpipe cause my laptop decided to crash the day before
then loaded 93 Race Tune
went back to forth between stock and 93 race tune to figure out my track apps numbers do get deleted when you load new tune..
now I just go between 93 Race Tune and 93 Race Cam tune only use the cam tune when I go to shows or if friends wanna hear it

Majority of Tuning error is on the user side whether it be they didnt bother to make sure it said successful when loading email tune or whether they didn't follow the procedure properly and people tend to find it's very easy to "blame" the tuner or company than to think they ****ed up..
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Old 08-01-2013, 05:58 AM   #15
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trade it in for a SCT..
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Old 08-01-2013, 06:14 AM   #16
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Also I've been using AM for years and they have always made sure I was a satisfied customer. I honestly can only think of one company that used to have customer service as good (they've declined) and that was Disney. That's not to say that there hasnt been the occasional problem, but AM has always fixed it to my satisfaction proactively.
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Old 08-01-2013, 10:03 AM   #17
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Quote:
Originally Posted by Shane780 View Post
most certainly looks like the deivce itself is defective, the bama rep told me that i had erased my tune files when i tried to do the update. The Diablo rep said the bama guy was crazy and that the custom tunes would be in there along with the diablo canned tunes, the device would go all the way up to the point where it says Updating diablo intune do not turn off the device will reset itself this may take several minutes, then it would crash and say diablo intune not responding.
It sounds like the intune.exe (auto updater) is crashing, which is not really an issue, as it has already loaded the updates to the inTune drive, and its just waiting for the tool to reboot and import them.

When you open the intune drive, do you see a file there called groupupdate.itfg?

Also, please email me a copy of the info.xml file from the intune drive on your PC so I can check it out. mlitsch @ diablosport.com

As for the custom tunes, i'm sure Am can simply email you the files, they are very simple to load to the tool, just save them to the intune drive and the tool will import them automatically.

Thanks
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Old 08-01-2013, 10:08 AM   #18
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Quote:
Originally Posted by Shane780 View Post
Not going to bother with the tune. I searched the internet and found numerous sites, and tuning companies experiencing problems with there tuners. Apparently it makes the tuning guys furious when it happens. The devices automatically try and update and this corrupts files that are preloaded. It was originally a fix to stop the tuners from crashing when trying to revert the unit to stock, happened with sct in 2012 during a critical update, numerous people were left stranded with dead ecus. Eventually most tuners were able to help there customers and load stock tunes into the updated programs and restore most vehicles. Not all were so lucky, on some occasions an alarm would trip or the vehicle would momentarily cut power during a load and cause irreparable damage to the ecu and the customer would end up having to send away their ecu for repair. I suppose it is really my fault for not thoroughly researching the tuners before deciding to order them. Looking through old threads of people to scared to flash there ecus and not being able to use there vehicle sent a good spot of a realization, I don't want to be in that boat, cost me 700 bucks to figure that out, but better then a pissed off wife who cant use the car.
Most of those issues are pretty old now, and not related to the piece of hardware you have in your possession

Also, god forbid there was ever an issue, you don't spend a dime, we fix it here for free.

Thanks
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Old 08-01-2013, 10:14 AM   #19
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Quote:
Originally Posted by Shane780 View Post
Not going to bother with the tune. I searched the internet and found numerous sites, and tuning companies experiencing problems with there tuners. Apparently it makes the tuning guys furious when it happens. The devices automatically try and update and this corrupts files that are preloaded. It was originally a fix to stop the tuners from crashing when trying to revert the unit to stock, happened with sct in 2012 during a critical update, numerous people were left stranded with dead ecus. Eventually most tuners were able to help there customers and load stock tunes into the updated programs and restore most vehicles. Not all were so lucky, on some occasions an alarm would trip or the vehicle would momentarily cut power during a load and cause irreparable damage to the ecu and the customer would end up having to send away their ecu for repair. I suppose it is really my fault for not thoroughly researching the tuners before deciding to order them. Looking through old threads of people to scared to flash there ecus and not being able to use there vehicle sent a good spot of a realization, I don't want to be in that boat, cost me 700 bucks to figure that out, but better then a pissed off wife who cant use the car.
You can search the internet and find anything you're looking for. It's enough to make one crawl under the bed and lay there in a fetal position until the world ends. Don't let some scare stories stop you though. I'm sure you'll find significantly more positive stories, seeing as MOST people here are probably running the tunes with no issues. Just seems like an awful waste to spend the money and then just give up because you read something on the internet without actually even trying to fix it.
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Old 08-01-2013, 10:55 AM   #20
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You can search the internet and find anything you're looking for. It's enough to make one crawl under the bed and lay there in a fetal position until the world ends. Don't let some scare stories stop you though. I'm sure you'll find significantly more positive stories, seeing as MOST people here are probably running the tunes with no issues. Just seems like an awful waste to spend the money and then just give up because you read something on the internet without actually even trying to fix it.
This is a great point. Its something everyone should keep in mind when dealing with the 'internet'.

Another thing to mention is, at least in relation to our own products, I spend lots of time looking for anyone reporting any issues with our tuners on the internet. At no time is the number of people having any sort of issue (user error, hardware issue, software issue) any more than 1% of the total number of tools we sold that month. it is VERY rare and unlikely to have an issue.

Also, it is much less common for anyone to come to the internet to tell everyone how well everything is working. When there is a problem, they share it all over the place, when it works, nobody says anything
That leads you to believe that everyone is having a problem, when in reality, it is a miniscule percentage of total users who may actually be having any issues.

it also depends on what you are searching. If you search 'dangerous teddy bears', you'll find enough info to make you wonder how you made it past infancy with all those teddy bears around.

Just food for thought....

Thanks
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Old 08-01-2013, 10:55 AM
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