Search



Go Back   MustangForums.com > Ford Mustang Tech > 2005 - 2014 Mustangs > GT S197 General Discussion > 5.0L V8 Technical Discussions
Sign in using an external account
Register Forgot Password?
Search

5.0L V8 Technical Discussions Any questions about the 'Coyote' engine, transmission, exhaust, tuners/CAI, or gearing can be asked here!

Welcome to Mustang Forums!
Welcome to Mustang Forums.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, at no cost, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!


Reply
 
 
 
 
Thread Tools Search this Thread
Old 07-09-2014, 12:26 PM   #1
dkarthik
 
dkarthik's Avatar
 
Join Date: Jul 2014
Vehicle: 2013 Ford Mustang GT
Location: Michigan
Posts: 5
Default DIff shot, dealer will not warranty... Help!

Hi everyone,

I have a 2013 GT track pack and about 10 days ago, I bought and installed steeda sport springs, Koni Yellow dampers and a Fays2 watts link. When I was under the car, I noticed a leak from the front of the diff, thinking it was the pinion seal, I assumed it would be a simple fix and proceeded with the job at hand. I garaged the car to not damage the diff right after the install.

Last thursday, I took it in to the dealership to have it fixed, this morning the service advisor calls and tells me there is bearing noise from the diff and that because the "aftermarket parts" lowered the ride height (1.2" really??) the pinion angle change caused abnormal wear in the bearing, and so he wont fix it under warranty and I'm looking at a $2000 bill!

I know the claim is totally bogus and it should be fixed under warranty, no questions asked. even if the condition was not pre existing, 1.2" drop can be caused by loading 2 people in the back of the car. What do I do?? my car is completely stock except for the listed mods and a borla axle back.
This ad is not displayed to registered or logged-in members.
Register your free account today and become a member on Mustang Forums!
dkarthik is offline   Reply With Quote
Old 07-09-2014, 01:24 PM   #2
redCORTEX
1st Gear Member

 
redCORTEX's Avatar
 
Join Date: Mar 2014
Vehicle: '14 Mustang GT
Location: Tampa, Florida
Posts: 108
Default

Take it to another dealer.

Another thought is to set it back to stock (providing you have the parts from 10 days ago). You'll spend 1/2 a day under the car (twice) but may save you $2000. Hell, even having the labor done for you should only run around $300-$500 - still a net savings.

Going through the fight of making them prove the burden of mods caused the issue will likely not be worth it. I think you have an uphill battle regardles. As one who has a similar suspension setup in the mail, I hope you get it.
__________________
redCORTEX


"Pirulentium"
2014 GT Premium | BBP | 3.55
Exterior: Blacked Out | Billet Retro Grille
Interior: Billet Retro Shift Knob
Exhaust: Pypes Pype Bomb Axle-Back
Suspension: Koni Yellows | H&R Super Sport Lowering Springs | J&M C/C Plates | Competition Engineering UCA/LCA/PHB | Whiteline LCA Relocation
redCORTEX is offline   Reply With Quote
Old 07-09-2014, 01:36 PM   #3
dkarthik
 
dkarthik's Avatar
 
Join Date: Jul 2014
Vehicle: 2013 Ford Mustang GT
Location: Michigan
Posts: 5
Default

yeah I have all the parts, II'll keep that as my last option. Thanks
dkarthik is offline   Reply With Quote
Old 07-09-2014, 01:59 PM   #4
Derf00
6th Gear Member
 
Join Date: Feb 2005
Vehicle: '08 S197 GT
Location: AZ
Posts: 9,606
Default

They have a valid point, lowering the car will change the pinion angle. A change in pinion angle could create a leak from changing the stress on the pinion seal.

Problem is, you saw the leak and ignored it thus giving the dealer a plausible cause of the failure... Put it back to stock and take it to another dealer. I hope the dealer you took it to didn't put it into their Oasis system. If they did, their comments will be conveyed to the new dealership who may also deny the warranty work.

It doesn't matter that the angle can be that far off when you load people in the car, that would be with OEM parts. You changed the ride height permanently with non OEM type parts... Right or wrong, it is what it is. Good luck!
__________________
08 S197 GT Auto: FRPP Strut Tower Brace, FRPP Bullitt CAI, Bama 91-P Tune
Pending upgrades: Shaftmasters Aluminum 3.5" DS, FRPP 3.73 gears, Axle back exahust (?)

Quote:
Originally Posted by LostBoyz View Post
if you are getting 29mpg in your 5.0, you aren't driving it correctly
Derf00 is offline   Reply With Quote
Old 07-09-2014, 03:05 PM   #5
dkarthik
 
dkarthik's Avatar
 
Join Date: Jul 2014
Vehicle: 2013 Ford Mustang GT
Location: Michigan
Posts: 5
Default

I don't have enough posts to PM yet, I've seen a ford service rep help out on the forum, can he/she tell me if I have a valid claim or I will have to pay for it? Thanks.
dkarthik is offline   Reply With Quote
Old 07-09-2014, 04:42 PM   #6
scottmach
2nd Gear Member
 
scottmach's Avatar
 
Join Date: Feb 2006
Vehicle: 2011 Mustang GT
Location: Connecticut
Posts: 397
Default

Quote:
Originally Posted by Derf00 View Post
They have a valid point, lowering the car will change the pinion angle. A change in pinion angle could create a leak from changing the stress on the pinion seal.

Problem is, you saw the leak and ignored it thus giving the dealer a plausible cause of the failure... Put it back to stock and take it to another dealer. I hope the dealer you took it to didn't put it into their Oasis system. If they did, their comments will be conveyed to the new dealership who may also deny the warranty work.

It doesn't matter that the angle can be that far off when you load people in the car, that would be with OEM parts. You changed the ride height permanently with non OEM type parts... Right or wrong, it is what it is. Good luck!
This post is spot on. You changed the pinion angle when you lowered it and now you may be SOL unfortunately.
__________________
2011 Mustang GT Automatic 401A Premium
Boss Intake, Circle D 4C converter, American Racing 1 7/8 Longtubes and off road x-pipe, Kooks catback, BMR lowering springs, BMR lower control arms, BMR control arm relocation brackets, BMR adjustable panhard bar, Self Tuned

2003 Mach1 718 rwhp 735 rwtq @ 25 lbs. SOLD
2.3 polished Whipple and every other mod possible
scottmach is offline   Reply With Quote
Old 07-09-2014, 04:56 PM   #7
Derf00
6th Gear Member
 
Join Date: Feb 2005
Vehicle: '08 S197 GT
Location: AZ
Posts: 9,606
Default

Quote:
Originally Posted by dkarthik View Post
I don't have enough posts to PM yet, I've seen a ford service rep help out on the forum, can he/she tell me if I have a valid claim or I will have to pay for it? Thanks.
You can try to contact them but they will probably give you a similar answer. Non oem parts could be to blame for the failure (in the dealer/Ford eyes). It doesn't matter that the leak was there before you started to replace the OEM parts with Non-OEM parts. They didn't see the leak before with the OEM parts still installed. Dealerships can only go with what's presented - A non OEM parted car showing a failure that could be attributed to the non oem parts.

No prior history to show otherwise, other than this post which was made after the dealer denied your claim.... see where I'm going with this?
__________________
08 S197 GT Auto: FRPP Strut Tower Brace, FRPP Bullitt CAI, Bama 91-P Tune
Pending upgrades: Shaftmasters Aluminum 3.5" DS, FRPP 3.73 gears, Axle back exahust (?)

Quote:
Originally Posted by LostBoyz View Post
if you are getting 29mpg in your 5.0, you aren't driving it correctly
Derf00 is offline   Reply With Quote
Old 07-09-2014, 07:09 PM   #8
dkarthik
 
dkarthik's Avatar
 
Join Date: Jul 2014
Vehicle: 2013 Ford Mustang GT
Location: Michigan
Posts: 5
Default

Yeah, I realize that I screwed up, Like I said, I didn't think it was going to be a 2000$ rear end rebuild, even if the pinion seal is not covered under warranty it would have been a 100 to 150$ job. FML i guess... Yeah I do have the receipts for the parts I bought less than a month ago, if that would help prove I haven't driven thousands of miles with it.

Isn't the boss 302 lower that the stock GT by about 1"?
dkarthik is offline   Reply With Quote
Old 07-11-2014, 11:19 AM   #9
jdback19
4th Gear Member

 
Join Date: May 2006
Vehicle: 2014 Ford Mustang GT
Location: Texas
Posts: 1,439
Default

Isn't it a known issue with these cars that the diffs leak? I checked mine when I read about it and sure as **** there was oil on my diff. Sounds like you have a bogus service manager who needs to check the service bulletins.
__________________
SOLD!
Forged Cast Iron Short block
Hellion Turbo Kit 72mm ball bearing turbo tuned for 15psi
675 RWHP 625 RWTQ
jdback19 is offline   Reply With Quote
Old 07-12-2014, 10:13 AM   #10
Slowbra302
2nd Gear Member

 
Slowbra302's Avatar
 
Join Date: May 2012
Vehicle: 2013 Ford Mustang GT Premium
Location: California
Posts: 362
Default

Quote:
Originally Posted by jdback19 View Post
Isn't it a known issue with these cars that the diffs leak? I checked mine when I read about it and sure as **** there was oil on my diff. Sounds like you have a bogus service manager who needs to check the service bulletins.
Middle of last year, my pinion seal was leaking and replaced in a couple hours under warranty. I think the difference is, because of the modifications he has, he changed the angle of the differential which gave ford/dealer more then enough wiggle room to say, " Well, if you didn't add that there lowering kit, the angle wouldn't of changed an the seal wouldn't of leak / bearing noise wouldn't of happened."

Regardless if we know the pinion seals sucks, should've had it replaced prior to modding the suspension, especially if it was noticed before hand.
Slowbra302 is offline   Reply With Quote
Old 07-12-2014, 10:13 AM
MustangForums
Ford Mustang




Paid Advertisement

 
 
 
Reply

Tags
ford service, warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

Advertising

Featured Sponsors
Vendor Directory
New Sponsors
All times are GMT -5. The time now is 10:22 AM.

© Internet Brands, Inc.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.

This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. Ford® is a registered trademark of the Ford Motor Company
Emails Backup