It's businesses like these that made me venture into trying to do my own repair work. In fact I am still fighting with a body shop for a crappy repair job.
I don't know if it will do much good or not, but you can always file a complaint with the Better Business Bureau.
Also, there are a couple of TV stations around my area with investigative reporters, so when my brother was fighting an insurance company and getting nowhere, we mentioned that one of these stations were interested in looking into it. Don't know if they were seriously considering it or not, but it got the insurance companies attention.
Be sure to take lots of pictures and document everything...phone calls, conversations, names, dates, etc.
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