kennyw

Friday night I picked up my 2013 Mustang with 25K miles from the dealer after replacing a faulty wiper motor and leaking axle pinion seal under warranty. Half way home I stopped to take care of my horses and lost the automatic transmission shift cable. It popped off of the side of the shifter. Since I was close to home and it is still under warranty I just had it towed back to the dealership.

The cable popped back on and they couldn't get it to come loose again, but they ordered a replacement cable anyway to be safe. They are currently back ordered for 6 weeks though. I can't wait for the warranty to be up so I don't feel like I need to send it to the dealer to save money... it certainly doesn't save me any time.

Andy13186

I love getting things fixed under warranty. So far ive had my seat motor, and a few bulbs.. had no interest in doing those myself or putting aftermarket on, was very thankful for the warranty.

DocSnickers

Hey nice to see another Washington mustang. If your close to Sound Ford in Renton. They are really great dealership very quick to take care of their customers. That is if your around the Seattle area.

kennyw

I have yet to see another GHIG on the road... I live East of Monroe so Bickford is the most convenient one to go to. So far no issues with their service.

FordService

Hello kennyw,

I’d like to get this escalated to the customer service manager for your area. Please PM me with your VIN, dealer, full name, mileage, and best daytime number so I can help.

Deysha

DocSnickers

I have not seen your car before but one of my other friends in Mustangs Northwest has seen your car before. I have only ran into 2 other GHIG mustangs another 5.0 which I run into at almost every car show and a V6 GHIG that I have seen once at Griots Garage in Tacoma. If your interested stop by one of the Mustang Northwest meetings sometime.

We meet the second Friday of every month at:
North Seattle Community College
9600 College Way North Seattle, WA 98103
www.mustangsnorthwest.com

kennyw

Thanks Deysha, but my dealer has it covered. They ordered the part with a priority that gets it sent directly to the dealer from the manufacturer. My car made it over a year and 25K miles before it became an issue. I should be able to go a few more weeks without issue.

I was more frustrated with the car breaking down over a weekend and not being able to drive it for a few days.

kennyw

I will add that to my calendar. I am currently taking classes at the UW. So, I am down there anyway. What time do they meet?

FordService

No problem, kennyw. Thank you for the update!

Deysha

DocSnickers

Starts at 7:30pm but everyone normally shows up around 7 to talk shop before things get going.