brianong18

Installed a set on my 2011 a little over a month ago. Took a close look at them last week and I found that the tails are cracked and some of the smoke coating is coming off. Anybody else have this happen to their tails? I know they have a 2 year warranty. Just seeing if this is a common issue. Thanks.

brianong18

To the AM guys,

How do I go about getting a replacement set of tail lights? Thanks.

AMWill

Wow, I'm shocked to see cracking with your tail lights. Especially with them being so new. This is definitely not common, but I'll certainly send these pics to Raxiom for review. Plus they'll receive your physical lights once they arrive for warranty.

Send me a PM with your First/Last name and shipping address. I'll have a new set of tail lights shipped to you ASAP! Plus, you'll receive a return shipping label via email for the defective lights. You can also ship the defective set back at your earliest convenience, in the same box the new lights arrive with.

I'm really sorry about the inconvenience and all this hassle. Cracked tail lights is not something you should have to put up with, after owning them for a month. I know it doesn't mean much but, I'd like to send you some free AM swag too. Include your shirt size in your PM and I'll hook you up!

Shane

brianong18

PM sent. Thank you for the excellent customer service!

AMWill

Great! I sent everything over to one of my best guys. He's going to setup the exchange, send out your shirt, and give you a call to review everything. If you have any further questions, you can ask either of us.

I appreciate you being so understanding and patient with me. Thanks for continuing to be a loyal AM customer!

Shane

brianong18

He gave me a call today but I missed it. Thank you for all your help.

AMWill

Let me know if you still need to get a hold of him. Also, let me know what time is best for you to be reached out to.

Thanks for being patient with us!

Shane