Originally Posted by AMAlexLazarus

he had said that he had shot you a few emails and hasn't heard back

Originally Posted by JDWalton

Hey Alex,

I have lost confidence in American Muscles ability to keep track of my order internally or correctly handle my complaints. Can you please respond point by point without excuses, simply what were going to do from here?


Mike just sent me an invoice...






1. That fuel setup is nice, but I already ordered the ford racing dual pump kit from you guys. Please remove.



2. Everything is list, can I get it redone at least with the 6% forum discount.


3. I'm upset that two weeks ago we had what I thought was a detailed conversation including what I had, what I plan to use, what my plans were, and that I was going to "get some stuff from us." According to you. To have a fuel system added you and I talked about, and you could have looked at my order history to prevent more back and forth... I'm am angry at the amount of detailed conversation I have had with people at American Muscle and am still having to come back and fix... What changed?



4. I asked pretty much right away for some form of tune for just the cams. I do not have a shop so this is being done in a tiny 1 stall garage. It was my goal since you were back ordered, to get done what I could. I was told yes. I was lied to. I have not seen a tune still. Just how many times do I have to ask? Can you get me a tune SOON or was the idea to have me **** myself until all the parts show up so you only have to write one tune? See I dont care what your actual answer is to this. In practice, your answer WAS go **** myself, or else we wouldn't be here a month later after I have been hounding you. It is not my failure to ask, it is American Muscles failure to follow through.


5. we discussed having American Muscle getting the parts I need in, including the adapters you are telling me to run, and invoicing me for all of that. Hence what you were working on. Seems you forgot why we were having you put this together. I dont care anymore. If your goal was to anger me so much that I am at the point of a BBB complaint and I will just continue to try to fix it myself, assuming you were just telling me what I want to hear, then congrats. Don't worry about anything not directly under your wheel house, if American Muscle is happy working in silos and miss-informing customers, I will happily **** talk them, and based on my long history with you guys, be able to talk into detail about the exact types of changes and short falls. Specific names and dates where things were said and no one follows through... WTF?



6. Waste gate, I could do the research but you said you were on it. the "7psi fitted" gate from hellion, is it adjustable to the 10psi I have been saying the whole time? You said you were going to check with Hellion or look at boost controllers, you did neither and sent me an invoice. I would prefer to have the right physical spring and skip the controller. Hence why I was vocal multiple times about the setup and boost level. Your current system feels like you care, you even send me a questionnaire about it, then everyone washes their hands of it and its on Hellion or the customer to catch everything your not saying.
"Tuner Kit. The Hellion Mustang Single Turbo Tuner Kit comes with a Turbonetics 61mm Turbo and all the required parts and hardware needed to upgrade your mild manner pony to a wild snarling beast. Custom dyno tuning is required for operation. Does not include injectors or programmer."
When I call pre sales, say I have a programmer and am a tunes for life member, and I want to order these injectors, will that work? See when I am told yes, based on your advertising, what others I have talked to have done, and what your own add lists, and what the guy on the phone says, you would think that I was all set no?





I didn't want to put this here, but maybe if a few people in house see it, someone can fix it without the same questions asked of me multiple times, of it Mike goes on vacation, or if Hellion is being hard to get a hold, or one of many other excuses you have made that I do not care at all about at this point.

Originally Posted by AMAlexLazarus

he had said that he had shot you a few emails and hasn't heard back

Originally Posted by NYstang

Well, If you want a good tuner, sadly you may have to go elsewhere... depending where you are in CT, I can give you the info on a guy somewhat close that does amazing work.

Originally Posted by JDWalton

No. Well... sort of. The parts have eventually come in, but now that it is months later I am not in a position to install them. No idea when to finish.

There were many tuning issues, in fact, I took off my entire intake manifold trying to find cause of phantom CMCV codes because they swore up and down 2 people checked the tune and that they acknowledged my Ford Racing Intake Manifold. YES, YES, YES, well no. Our bad. How much money in labor at $100 an hour do you thing all that would have cost me... oh it doesn't matter if I can turn the wrench myself right?

My Turbo kit is currently in dispute, I am trying to prove where American Muscle confirmed or knew when this was an issue.....

I am working with some more confident sounding people in their tuning department now, my scare is its the same company and the last person sounded confident until the single person they had given to handle me separated/was fired and I got dropped again.

You do this much business with a place, I recommend them everywhere, I speak to "management" and explain personal medical information and ask for some help up front. This is what it looks like... I probably wont have the car turbo-ed this summer, but they got all my money in April, and continuing....