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Ordered my 2013 Mustang GT

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Old 04-02-2012, 08:10 AM   #41
Jeffk
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So my dealer messed up my order without putting the back up sensor and heated seats.... I just got a call from them saying that they can't do anything about it right now because the car is on its way... They said if they were to add it in, it would add on too the price. I went off saying it was there f up, they didn't order it how I wanted it
Do you have an order sheet or something showing what all you ordered from the beginning?

That might be your way to get them to follow through.
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Old 04-02-2012, 08:19 AM   #42
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I agree with Jeff. If you have proof of what they were to order for you and the agreed upon price it is up to them to deliver that car.

Do not hesitate to contact Ford directly, going around the dealer. Local dealerships do not like to get corporate involved.

There is a Ford rep that is on MF. Post your situation in the tech section, she has been pretty good to try to help.

Good luck,
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Old 04-02-2012, 08:23 AM   #43
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Here is a thread that has the Ford customer service member -

http://mustangforums.com/forum/2005-...r-is-back.html
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Old 04-02-2012, 08:53 AM   #44
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Did you give them any money up front to order? If not, (and you are not going to want to hear this) tell them you will not accept the car. They can't make you take a car that was ordered wrong. Tell them you will reorder the car from another dealer after you tell Ford how disappointed you are. Take another six weeks and get what you want. It's your money...get what you want.
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Old 04-02-2012, 11:19 AM   #45
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I did put a desposit down, 500 dollars which is refundable. There was no contract signing since I didn't pay for the car outright and had no intentions till I got the car that I wanted. He had a list of everything I wanted when he ordered. When it comes down to it, I won't take the car unless its the way I wanted it for the original price agreed apon. If not Ill walk
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Old 04-02-2012, 11:57 AM   #46
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There you go. If it's wrong when it comes in, be prepaired for a truck load of BS. If you are not happy with it just say no, get your money and leave.
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Old 04-02-2012, 03:28 PM   #47
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So I went into Lafeyatte Ford and ordered my 2013 Mustang GT! Pretty excited, they said 4 to 6 weeks before it arrives.....doubt it but still excited. Thanks to Sleeper for hooking me up with a good dealer and going out of his way to find prices for me. I got the car 33,200.00 but they are going to give me the 500 dollar military discount and a rebate of 1000, so ill be paying 31,700.00! Can't wait to meet everyone here and go cruising around N.C

I ordered mines on March 16,2012 & its been exactly 17 days since i ordered it and i call ford everyday to check on the order status and i still dont have a VIN number much less a real ETA on it. I ordered my Mustang GT in WHITE with the TRACK PACKAGE and im paying $32,361.00 that already includes the taxes the dealer fees and the tag transfer! Yes i got a hell of a deal but my damn vehicle ETA IS THE WORST!? they said that it can take less than 6 weeks or more than 8 weeks and its looking like im goin to be one of the ones that has to suffer more than the 8 weeks to get mine. Only good thing is that if a rebate comes in between now and then i will be getting that off of the grand total of $32,361.00.

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Old 04-02-2012, 03:52 PM   #48
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Hopefully both of you fare better than Darren did.

http://www.s197forum.com/forum/showthread.php?t=77553
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Old 04-02-2012, 04:09 PM   #49
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I ordered mine from Capital Ford, got an order confirmation with everything on it, sent my order number to the customer service Rep, and she told me its not a valid order number. Now my salesman is telling me that "that was the actual order, just the specifics of what you want." I will defend this by mentioning that I probably got one of the most inattentive salesman at the dealership.

I feel for you man, and hope that they can work this out.

Also, as a former salesman, it is 100% the salesman's fault for not double and triple checking his order and it is 100% the manager's fault (Don't worry bout the math, it makes sense) for not double checking the signed order to ensure accuracy. I just don't get these Ford dealers around here.
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Old 04-02-2012, 07:13 PM   #50
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I ordered mines on March 16,2012 & its been exactly 17 days since i ordered it and i call ford everyday to check on the order status and i still dont have a VIN number much less a real ETA on it. I ordered my Mustang GT in WHITE with the TRACK PACKAGE and im paying $32,361.00 that already includes the taxes the dealer fees and the tag transfer! Yes i got a hell of a deal but my damn vehicle ETA IS THE WORST!? they said that it can take less than 6 weeks or more than 8 weeks and its looking like im goin to be one of the ones that has to suffer more than the 8 weeks to get mine. Only good thing is that if a rebate comes in between now and then i will be getting that off of the grand total of $32,361.00.


Theres a forum I go to that have ford dealers on their. They actually got my vin and window sticker over 3 weeks before my dealer did. They told me the build date and eta of delivery
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Old 04-02-2012, 07:14 PM   #51
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BTW I talked to Crown Ford... they said they would match and beat Lafeyette's Price, but I'd have to wait another 6-8 weeks for the car to be delivered..... I'm giving Lafeyette till tomorrow to fix the problem or I'm walking....
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Old 04-02-2012, 07:15 PM   #52
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Hopefully both of you fare better than Darren did.

http://www.s197forum.com/forum/showthread.php?t=77553
hey jeff, i have to register can you copy and paste what happened?
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Old 04-03-2012, 07:28 AM   #53
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Quick question, does anyone know if the track apps (4.2 inch screen) is standard in 2013 or do you have to pay extra and how much is it? I searched google and couldn't come up with an answer
I've been searching for an answer to this for a while. There were a lot of conflicting answers...but now I have a pretty definitive one.

According to the ford.com site when you go to build a 2013 Mustang, you only get the 4.2" LCD screen when you purchase the premium V6 or premium GT. If you look under "See all standard features" when you're building the car, the base V6 and base GT both only show a 4 gauge cluster. The premiums have the 4 gauge cluster AND 4.2" LCD with track apps.

I also found a copy of the 1st printing of the 2013 owner's manual online, and it shows two different gauge clusters. So if you want the track apps, you have to go premium.
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Old 04-03-2012, 08:02 AM   #54
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Wow, lot of horror stories here. I got mine from Crossroads Ford in Wake Forest, I went in with the internet build sheet and said "Order it!" and the salesman (Jim) said "Hold on a minute, let's see what we can find..."

My car...the exact one I wanted, everything on my sheet and nothing left out, nothing extra...was in New Jersey, and they did a weeks worth of horse trading and got it for me in seven days. I couldn't be happier with them, if you are in north Raleigh I highly recommend you go in and talk to Jim.
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Old 04-03-2012, 10:31 AM   #55
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well i won't be getting the mustang. The dealer totally ****ed me over. They said they couldn't add the stuff on my car and that they had someone interested in my car. I told them 30 out the door, they said no. They said they wanted to sale it for 33,300.00 the price I got with ALL (sensor, rear cam, 3.73, heated seats) on it!!! I said are you serious, your giving me only the rear cam and 3.73 and you still trying to sale it at the same price... bull ****! Do not do business with Layefette Ford in Fayetteville. They are horrible dealers...7 days out from getting my car and I have to deal with this bs
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Old 04-03-2012, 11:30 AM   #56
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hey jeff, i have to register can you copy and paste what happened?
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That's about the condition of the car they tried to sell me. I found dents above the rear wheel, the paint had HUGE runs in it under the hood and the scratch on the hood. Transmission was a rattle trap in any gear. Made horrible noises.

I left the car at the dealership and brought my old Tungsten back home. I'M BUMMED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !

My buddy who is the General Manager was appauled at the workmanship of the car! He was literally embarrased. The cast from Swamp People could have built a better Mustang with tinker toys!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 04-03-2012, 11:31 AM   #57
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Why not look at the 2012s? You could probably get a killer deal on one of them fully loaded.
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Old 04-03-2012, 11:39 AM   #58
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Why not look at the 2012s? You could probably get a killer deal on one of them fully loaded.
I like the look of the 2013. I don't want to buy something id regret later on you know, I know if I bought a 2012 I'd regret not waiting for the 2013
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Old 04-03-2012, 12:14 PM   #59
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Like I said...A truck load of BS. Get to another dealer and get that thing ordered again. After you order ask a Manager how to contact Ford to complain about the "Laugh at it" dealership. Knowing this the next dealership will probably try to aviod any mistakes.
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Old 04-03-2012, 12:24 PM   #60
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yeah as soon as im off work im going to get my down payment back than head to a new dealer and order one
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Old 04-03-2012, 12:24 PM
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