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Rather Incredible Customer Service

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Old 12-27-2015, 12:25 PM
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5window
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Join Date: Aug 2013
Location: PA
Posts: 31
Default Rather Incredible Customer Service

About a year and a half ago, I purchased an E book Version of the 1965 Mustang,Comet and Falcon Shop Manual from Forel Publishing. I recently had to upgrade my computer-Windows 10,Acrobat Reader DC, digital hard drive, memory upgrade- and somehow my PDF Manual files were corrupted.

Last night (the day after Christmas) about 10:30 PM, I wrote to the company asking for help in re-loading the program. By 7AM this morning (Sunday), I had a friendly reply telling me everything I needed to know.

In this age of impersonality, this was unexpected and amazing service and I just want to thank David LeBlanc, owner of Forel, publicly.
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