Customer Support/Service
09-02-2010, 08:12 PM
#1
3rd Gear Member
Thread Starter
Join Date: Jul 2009
Location: Garner NC
Posts: 765
Customer Support/Service
I bought a set of 18x9, 18x10 bullitt replicas for my "05 mustang, placed last Thursday, called on Monday and said should be shipped probably that day because it normally takes 1-3 days to leave the warehouse, no shipment, called on Wednesday, said it should ship later that day, doesn't ship, called again that day to see if it shipped, they said later in the week, will call again friday to check, very disappointed in this company awesome prices, bad service, long wait time to talk to a representative.
09-03-2010, 07:25 PM
#3
3rd Gear Member
Thread Starter
Join Date: Jul 2009
Location: Garner NC
Posts: 765
Update to Friday, no results again, called this morning guy said I should get the tracking number before 8 p.m. today, had no number at 7:40, so I called again, didn't get anyone for about 5 minutes, then someone picked up and asked if I could hold, so I waited and then at 7:55 the phone hung up and redialed their number, I got tired of waiting so I hung up. Have sent emails and no response, from now on I will be sticking with AM they are by far better in the service part of the business.
09-04-2010, 11:17 PM
#5
Former Sponsor
Join Date: Sep 2006
Location: GA
Posts: 1,002
Update to Friday, no results again, called this morning guy said I should get the tracking number before 8 p.m. today, had no number at 7:40, so I called again, didn't get anyone for about 5 minutes, then someone picked up and asked if I could hold, so I waited and then at 7:55 the phone hung up and redialed their number, I got tired of waiting so I hung up. Have sent emails and no response, from now on I will be sticking with AM they are by far better in the service part of the business.
Not sure who you emailed but my email is everywhere on the forums. John also offered to help you out as well. Again sorry you didn't get our best service but we were here. If you do need anything my email address is Mike@cruizinconceptswholesale.com and as I said I've posted this all over the place, being that your a forum member that's what I'm here for of course.
Last edited by CruizinConcepts; 09-04-2010 at 11:21 PM.
09-06-2010, 08:15 PM
#9
3rd Gear Member
Thread Starter
Join Date: Jul 2009
Location: Garner NC
Posts: 765
I sent a email to Mike stating I sent an email to orderstatus@cruizinconceptswholesale.com on the 27th and 30th, don't know if they went to spam, but I still have the emails saved.