Cruizin Concepts Our benchmarks are quality customer service, low prices and a diverse selection of Mustang specific parts such as wheels, brakes and exhaust. We are renowned for having the largest Mustang specific selection of aftermarket wheels and tires in North America. Find several wheel replica styles and other quality brands, such as Chip Foose, Godspeed and American Racing.

John @ Cruizin Concepts = Great Guy!

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Old 09-30-2011, 04:22 PM
  #1  
FastDEW
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Default John @ Cruizin Concepts = Great Guy!

I purchased a set of FR500 wheels/tires from John a few weeks back. They look really fantastic on the car.

Unfortunately there was an error in the order and the wheels came to me without the TPMS sensors installed. Once I verified this, I took it to a local shop and they corrected. I sent an email to John with pics showing the sensors were not there. I received a very quick appology and refund on the TPMS sensors, plus additional to cover the labor of the local shop.

Mistakes happen. That is part of life. But the customer service on how you handle those mistakes is what truly matters. John and Cruizin Concepts truly get the customer service part!

Thanks guys! My next set of wheels and any after that will definately be coming from Cruizin Concepts!!!

Have a great weekend!
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Old 10-03-2011, 09:05 AM
  #2  
CruizinConceptsJohn
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Default Thanks FastDEW

Originally Posted by FastDEW
I purchased a set of FR500 wheels/tires from John a few weeks back. They look really fantastic on the car.

Unfortunately there was an error in the order and the wheels came to me without the TPMS sensors installed. Once I verified this, I took it to a local shop and they corrected. I sent an email to John with pics showing the sensors were not there. I received a very quick appology and refund on the TPMS sensors, plus additional to cover the labor of the local shop.

Mistakes happen. That is part of life. But the customer service on how you handle those mistakes is what truly matters. John and Cruizin Concepts truly get the customer service part!

Thanks guys! My next set of wheels and any after that will definately be coming from Cruizin Concepts!!!

Have a great weekend!
We greatly appreciate the business!!!!! We appreciate the props and look forward to working with you in the future!!!!!!! Again, we apologize for that mistake! Post some pics of that bad ride!!!!!!!!!!!!!!
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