Starting to not like American Muscle
01-20-2014, 04:29 PM
#11
2nd Gear Member
Join Date: May 2013
Location: The Golden State Cali.
Posts: 222
Everything on my mustang is from AM, no complaints here and one should know when ordering aftermarket parts that there not all going to be perfect and sometimes shipping company's have a lot to blame for defective parts too.
01-20-2014, 05:21 PM
#12
1st Gear Member
Join Date: Dec 2013
Location: Ohio
Posts: 114
OK, my turn. I got a free calendar from my order. I'm not happy with the fit. Can I get a free GPS RAxiom unit? No? Ok, just having fun. I've had good success with AM so far as well. Hopefully I'll have the cash for new rims soon.
01-20-2014, 05:31 PM
#13
2nd Gear Member
Join Date: Jun 2013
Location: Pennsylvania
Posts: 352
Thanks for the feedback guys! I'm glad to hear that you guys have always had a great experience when ordering with us. As always, feel free to hit me up directly if you ever have a question, need some assistance or just want to chat! I'm only a PM away.
This is the type of service you can expect! Not only if you have a problem, but just in general. We'll always go the extra mile to make sure you're in good hands!
-Dan
This is the type of service you can expect! Not only if you have a problem, but just in general. We'll always go the extra mile to make sure you're in good hands!
-Dan
01-20-2014, 07:06 PM
#15
Yea guys, nothing but good things here to say about A.M., as my wife says "love me some American Muscle" wait she is talking about something else a.hehe. seriously from my flowmastercat back system to my mishimoto radiator and cooling fans/shroud combo and many more, the stroker would not be running without A.M. - thanks Dan and A.M.
01-20-2014, 10:12 PM
#16
2nd Gear Member
Thread Starter
Join Date: Mar 2012
Location: Texas
Posts: 228
Hey Ron,
I'm sorry to hear that the Return is taking a while. However, this is pretty standard. It could take 1 day or it could take 7-10 business days. Since you're in Texas, the item would have taken 4-5 days to get here and then it needs to go through our RMA department. We need to check the product to make sure it's in new condition, defective, damaged etc..
If we received the product on the 10th it was most likely at the end of the business day. That being said, this product would have started the RMA process on Monday the 13th (the next business day). So it's been at our facility for 5 business days. Like I listed above, most returns take 7-10 business days to be fully refunded. In most cases the Bank will hold it for 3-4 business days after we issue the credit. You should have the money back in your account any day here now. I'll make sure the credit is pending and everything is going smooth.
This is the first time I'm hearing about a customer having multiple issues with our pre-painted products. If you search this forum you'll see dozens of threads were customers are extremely happy with the fit and finish of our pre-painted products. All of these items are tested on our project cars and are painted in house at our facility. We spray all OEM colors and the paint is always a perfect match! It sounds like we may have had a small defect in a few of these and somehow you got two sets. I can guarantee you this isn't common feedback! That being said, I'm going to go to the warehouse and hand pick a set of Mirror covers in Race Red for you. I'll make sure they're not defective and that the fitment is perfect. This ones on me! I'm still going to make sure that your credit is issued. I know you wanted them, so I'd like to give them to you for free.
I would hate to lose you as a customer. We will always bend over backwards to make sure all of our customers are in good hands and squared away! Please let me know if there's anything else I can do for you and you can consider it done. Anytime you have a question, concern or just need a hand, please hit me up directly!
-Dan
I'm sorry to hear that the Return is taking a while. However, this is pretty standard. It could take 1 day or it could take 7-10 business days. Since you're in Texas, the item would have taken 4-5 days to get here and then it needs to go through our RMA department. We need to check the product to make sure it's in new condition, defective, damaged etc..
If we received the product on the 10th it was most likely at the end of the business day. That being said, this product would have started the RMA process on Monday the 13th (the next business day). So it's been at our facility for 5 business days. Like I listed above, most returns take 7-10 business days to be fully refunded. In most cases the Bank will hold it for 3-4 business days after we issue the credit. You should have the money back in your account any day here now. I'll make sure the credit is pending and everything is going smooth.
This is the first time I'm hearing about a customer having multiple issues with our pre-painted products. If you search this forum you'll see dozens of threads were customers are extremely happy with the fit and finish of our pre-painted products. All of these items are tested on our project cars and are painted in house at our facility. We spray all OEM colors and the paint is always a perfect match! It sounds like we may have had a small defect in a few of these and somehow you got two sets. I can guarantee you this isn't common feedback! That being said, I'm going to go to the warehouse and hand pick a set of Mirror covers in Race Red for you. I'll make sure they're not defective and that the fitment is perfect. This ones on me! I'm still going to make sure that your credit is issued. I know you wanted them, so I'd like to give them to you for free.
I would hate to lose you as a customer. We will always bend over backwards to make sure all of our customers are in good hands and squared away! Please let me know if there's anything else I can do for you and you can consider it done. Anytime you have a question, concern or just need a hand, please hit me up directly!
-Dan
Last edited by CaptainRon; 01-20-2014 at 10:16 PM.
01-20-2014, 10:29 PM
#17
2nd Gear Member
Join Date: Aug 2010
Location: california
Posts: 200
There you go, a happy ending, AM understands something few other retailers do, maintain a good personal relationship with their customers, go out of your way to make sure your customer is satisfied, and in the end get the kind of advertising you just can't buy, I wish everybody I did business with was like that, sadly they're not.
Last edited by Flat out; 01-20-2014 at 10:32 PM.
01-23-2014, 09:33 AM
#20
Responded, Jeff! My CS manager will be reaching out to you directly and will be hooking you up with a great deal!
-Dan
You're welcome! We'll always make sure you guys are taken care of and in good hands.
Please feel free to hit me up directly with any questions you may have or if you need some assistance!
-Dan
-Dan
Please feel free to hit me up directly with any questions you may have or if you need some assistance!
-Dan