American Muscle Disaster
American Muscle Disaster
01-30-2014, 08:58 AM
#2
I'm not keeping up exactly with what your saying
I've personally had no problem ordering from American Muscle, and if I had a problem, it's been dealt with properly and professionally.
If what I'm reading is correct, your Cold air Intake didn't ship because it was probably going to be shipped with the three chrome pieces. And it seems like it didn't ship because the pieces probably went on back order. In that case, all you can do is just wait.
I've personally had no problem ordering from American Muscle, and if I had a problem, it's been dealt with properly and professionally.
If what I'm reading is correct, your Cold air Intake didn't ship because it was probably going to be shipped with the three chrome pieces. And it seems like it didn't ship because the pieces probably went on back order. In that case, all you can do is just wait.
01-30-2014, 10:41 AM
#3
Today I ordered over $900.00 worth of merchandise from American Muscle, they put it in 3 separate orders,1 free t shirt and it shipped. #2 order strut tower brace and it shipped. #3rd order with 8 other items not shipped because they said 3 small chrome items out of stock. In this order was a CAI. This order totaled almost 700.00. When it was all ordered I was told everything was in stock so because these 3 little chrome pieces were not they did not ship. I called at 4:37 spoke to a rep. He told me he took care of it and the items would be shipped today. So with that said I took off my CAI which is no pleaser. At 5:02 they then told me via email the 3rd order was not shipped because of the 3 items. I called a 3rd time and they told me i was to late. I ordered these items at 12:48. That is not the worst, called again spoke to a supervisor who told me "I remember u, u had problems in the past with you last 3 orders that did not ship on time". I said that is correct, so u know your company has had problems in the past. Then basically I was told he will look into it tomorrow when he comes in and he will have another supervisor look into it earlier because he does not come in till 12:30. Then he stated "THERE IS NOTHING WE CAN DO ABOUT IT AT THIS TIME" nice answer. I will think twice before I order from them again and I advise u to do the same. 2010 pony
We really appreciate your business and loyalty and would never intentionally do anything to damage that relationship. We'll always bend over backwards to make sure all of our customers are taken care of and satisfied.
I look forward to speaking with you. Let me know if I can be of any further assistance!
-Dan
01-30-2014, 02:10 PM
#4
Moderator
Join Date: May 2006
Location: Michigan again!
Posts: 8,575
And how difficult is it to remove the intake. I've taken mine off and swapped in less than a half hour.
01-30-2014, 03:37 PM
#5
5th Gear Member
Join Date: Mar 2006
Location: Colorado
Posts: 2,652
Disaster? Little extreme? Coming from a person who's had 3 posts, I'll take it with a grain of salt if you don't mind. I've been using AM for years and am an advocate. They've always done right by me and their shipping isn't bad IMO. Amazon ships better than they do, but then Amazon ships better than everyone else on the planet. Sorry you had the problems, but if you can find another vendor better than AM, feel free to be froggy and jump but they are the best in the biz and that's saying a lot.
01-30-2014, 07:15 PM
#7
2nd Gear Member
Join Date: Jan 2013
Location: Kentucky
Posts: 184
I am trying to figure out if there is anything in there that makes sense for the rest of the world.
I understand that you had a problem with a vendor, but after that, very little of your post makes any sense.
One thing I did understand is that you removed your stock intake before your new one even shipped, so I am then confused as to how you are upset when the obvious problem is user error, not vendor.
I understand that you had a problem with a vendor, but after that, very little of your post makes any sense.
One thing I did understand is that you removed your stock intake before your new one even shipped, so I am then confused as to how you are upset when the obvious problem is user error, not vendor.
01-30-2014, 07:30 PM
#8
I agree with second post I've never had problems with American Muscle, I do however wish they had a bigger selection for pi 2v engine I know they used to sell the TFS head kit but they don't any more I have a ton of ideas and parts that should be made to sell to the public.
01-30-2014, 10:41 PM
#9
2nd Gear Member
Join Date: Nov 2013
Location: Kansas City, MO & Del Mar, CA
Posts: 202
I agree with the others; "Disaster" is a bit extreme. Also removing the CAI today makes zero sense unless you ordered overnight.
I've had a couple minor issues with the items I've received from AM but nothing worth going public on the board - and I think I'm about the $2k range with them over the past month.
I've had a couple minor issues with the items I've received from AM but nothing worth going public on the board - and I think I'm about the $2k range with them over the past month.
01-30-2014, 10:51 PM
#10
2nd Gear Member
Join Date: May 2013
Location: The Golden State Cali.
Posts: 222
I am trying to figure out if there is anything in there that makes sense for the rest of the world.
I understand that you had a problem with a vendor, but after that, very little of your post makes any sense.
One thing I did understand is that you removed your stock intake before your new one even shipped, so I am then confused as to how you are upset when the obvious problem is user error, not vendor.
I understand that you had a problem with a vendor, but after that, very little of your post makes any sense.
One thing I did understand is that you removed your stock intake before your new one even shipped, so I am then confused as to how you are upset when the obvious problem is user error, not vendor.
