HELP PLEASE Poor Transmission Shift Quality after picking up from Dealer
02-12-2015, 10:12 AM
#11
02-14-2015, 11:52 AM
#12
4th Gear Member
Join Date: Mar 2014
Location: Austin, Texas
Posts: 1,155
This is my first post...
I have an 07 base model automatic transmission with 70k on the odometer. 2 weeks ago, my car wouldn't shift into reverse and was stuck in 2nd (redlining at 45mph). I had the tranny replaced with a junkyard tranny w/ 56k miles on it. After I got my car back, it seems like it's excessively loud when accelerating on the highway (60-70mph).
I would appreciate any knowledge on the situation from anyone. Maybe they didn't fill the fluid properly...error in installation...punctured my exhaust...installed bad tranny...
What should I do??
I have an 07 base model automatic transmission with 70k on the odometer. 2 weeks ago, my car wouldn't shift into reverse and was stuck in 2nd (redlining at 45mph). I had the tranny replaced with a junkyard tranny w/ 56k miles on it. After I got my car back, it seems like it's excessively loud when accelerating on the highway (60-70mph).
I would appreciate any knowledge on the situation from anyone. Maybe they didn't fill the fluid properly...error in installation...punctured my exhaust...installed bad tranny...
What should I do??
02-16-2015, 09:02 AM
#14
02-18-2015, 11:56 PM
#15
Thread Starter
Join Date: Feb 2015
Location: fl
Posts: 48
I was offered a rebuilt transmission (contingent on dealer duplicating problem) since my car is brand new (a couple weeks old).Any opinions on a rebuilt transmission? Have you heard good or bad things? My experience with rebuilds has been mostly negative.
Last edited by 15Mustang; 03-19-2015 at 08:21 PM.
02-19-2015, 08:32 PM
#16
4th Gear Member
Join Date: Mar 2014
Location: Austin, Texas
Posts: 1,155
Update 2/18: I've made lots of phone calls and talked to the service manager, GM, and a Ford CSM. But let's face it, my Youtube videos could have been better quality. So, I am still working on some type of amicable resolution I was offered a rebuilt transmission since my car is brand new (a couple weeks old)
Any opinions on a rebuilt transmission? Have you heard good or bad things? My experience with rebuilds has been mostly negative.
I was offered a rebuilt transmission since my car is brand new (a couple weeks old)Any opinions on a rebuilt transmission? Have you heard good or bad things? My experience with rebuilds has been mostly negative.
I am a "Ford guy" but I am ashamed. Over the past 15 years I have personally have purchased 3 new Fords and 3 used ones. Situations like this should never happen and I am quite disappointed that Ford treats their customers like this.
A rebuilt tranny might be acceptable if your Mustang was a 2013 with 30,000 miles. You dropped your car off, in their care, with JUST 244 miles on it. Get an attorney.
Last edited by cruisin5268d; 02-19-2015 at 08:35 PM.
03-17-2015, 11:58 PM
#17
5th Gear Member
Join Date: Mar 2008
Location: wisconsin
Posts: 2,260
Your car is, essentially, still new. I am offended on your behalf that they offered you a rebuilt transmission. Unacceptable.
I am a "Ford guy" but I am ashamed. Over the past 15 years I have personally have purchased 3 new Fords and 3 used ones. Situations like this should never happen and I am quite disappointed that Ford treats their customers like this.
A rebuilt tranny might be acceptable if your Mustang was a 2013 with 30,000 miles. You dropped your car off, in their care, with JUST 244 miles on it. Get an attorney.
I am a "Ford guy" but I am ashamed. Over the past 15 years I have personally have purchased 3 new Fords and 3 used ones. Situations like this should never happen and I am quite disappointed that Ford treats their customers like this.
A rebuilt tranny might be acceptable if your Mustang was a 2013 with 30,000 miles. You dropped your car off, in their care, with JUST 244 miles on it. Get an attorney.
i hate to break it to u pal, but if a component(s) in the trans fail, and a rebuild will repair it to proper working order, all manufactuers will rebuild under warranty. just because a syncro goes out doesnt mean u get a brand new gear box. before u waste time with an attourney, you probly should read the warranty disclaimer packet that comes with the owners manual. its all there for u to see. but i suggest that coming off like a dick to ford is not a good way to get great service. if the dealer u first went to wasnt to your liking, i suggest you find another dealer.
03-19-2015, 08:16 PM
#18
Thread Starter
Join Date: Feb 2015
Location: fl
Posts: 48
Your car is, essentially, still new. I am offended on your behalf that they offered you a rebuilt transmission. Unacceptable.
I am a "Ford guy" but I am ashamed. Over the past 15 years I have personally have purchased 3 new Fords and 3 used ones. Situations like this should never happen and I am quite disappointed that Ford treats their customers like this.
A rebuilt tranny might be acceptable if your Mustang was a 2013 with 30,000 miles. You dropped your car off, in their care, with JUST 244 miles on it. Get an attorney.
I am a "Ford guy" but I am ashamed. Over the past 15 years I have personally have purchased 3 new Fords and 3 used ones. Situations like this should never happen and I am quite disappointed that Ford treats their customers like this.
A rebuilt tranny might be acceptable if your Mustang was a 2013 with 30,000 miles. You dropped your car off, in their care, with JUST 244 miles on it. Get an attorney.
03-19-2015, 08:30 PM
#20
4th Gear Member
Join Date: Mar 2014
Location: Austin, Texas
Posts: 1,155
i hate to break it to u pal, but if a component(s) in the trans fail, and a rebuild will repair it to proper working order, all manufactuers will rebuild under warranty. just because a syncro goes out doesnt mean u get a brand new gear box. before u waste time with an attourney, you probly should read the warranty disclaimer packet that comes with the owners manual. its all there for u to see. but i suggest that coming off like a dick to ford is not a good way to get great service. if the dealer u first went to wasnt to your liking, i suggest you find another dealer.
Probably half of the mere 2xxx miles were to/from the dealer. His car is new. We have so many useless laws in this country. It's time for some useful ones to criminalize dealers that a) rape and abuse someones vehicle and b) screw people over and take advantage of them / the situation.
Customer service is a huge thing but EVERYBODY can agree that dealerships are horrible. We all know this. It's not just Ford. They are all crooks and just looking at them makes my blood boil. To add insult to injury these crooks aggressively try to stop Tesla from changing the game in favor of the consumer.
Disgusting.