Okay, here is a terrible saga of my attempt to ship my newly purchased (now six weeks ago) highly customized '07 GT. (Sorry about the length)..For those interested in why the whole thing makes me ill, I added the first two pix below. I am in Oregon, the car in San Diego..purchased from a dealer who specializes in customs and high-end rides from Mercedes, BMW, Ferrari, Porsche, etc. The dealer has been my savior..as you will see.
So I contracted with a national shipper for door-to-door, enclosed, top-load shipping. The process is that the car gets picked up at the dealership on 15 May and 'flat bedded' by a reputable towing company to that company's San Diego yard; it was to sit for 1-7 days waiting for the enclosed big rig to pick up car and go direct
to Tri-Cities, Washington ..ETA 29 May...where I would then pick it up.
Here is how it really went. Car picked up on 15 May by the towing company...dealer video taped loading vehicle under its own (perfect) power. The car then sits for nine days (rather than 1-7 days) and picked up by the enclosed big rig on 24 May...the towing company confirmed it 'top loaded' under its own power...they point out that it would difficult to top load a car without its own power.
On 26 May, I check the 'quote' on-line real time status..it is marked 'In Transit' Gardena, Ca. I figure 'Great, it is en route'. On 29 May (the estimated arrival), I check the status again...it reads the same "In Transit..Gardena, Ca" So I figure, what the...?? Start calling company...they can't find the car right away.
On 4 June I start calling in earnest...raising hell. The on-line status is still the same "In Transit"..Gardena, Ca.
During the period 4-6 June, I start getting calls saying that the car was dropped in Gardena because it won't start. Huh? It started just fine to top-load in San Diego...when exactly wouldn't it start between San Diego and Gardena, all of 80 miles....did your guy stop, off-load and make a beer run?? And, why did it sit for over two weeks in Gardena without any notification? (Obviously, with Gardena a major company terminal, they never intended to go direct, as their agent said....off load it and wait for a full load going north) When questioned, their response was 'we can't load a car that won't start...we will be happy to use our sister company that specializes in delivering 'inop' cars... "at no extra cost to you!!" (Gosh, thanks?)
I talked to my dealer...he says we should go get the car before they damage it further. He goes up on 7 June.. finds the car sitting haphazardly just outside their 55,000 sq. ft. nearly empty warehouse...(see photos below) no good answer on why they didn't put it inside. He finds circular tire patterns that seem to be from wide tires, like mine in the lot...somebody in some car was throwing 'donuts'. He takes pix of everything. Car indeed will not start. The car is filthy...it has hand-hold marks on the pax side door as though somebody had window down in pax seat and hanging on. They have somehow put 3/4 mile on odometer in 'inop' status. The detailed hang tag describing services to be provided is laying on the floor. There is evidence of 'arcing' at the battery..the yahoos at the terminal are saying things like "we all worked on it to get it going.." Huh? Not their job.. We take car away from them on another flatbed and back to dealer. In meantime, the company had been calling me in a frantic effort to ship the car 'inop' the next day.."Wouldn't you rather get the car up there to be worked on?" My answer was "nope, I am taking it away from you". They (too easily) refunded my money, but I signed nothing absolving them of any wrong-doing.
Fast forward to dealer. He says that data readout indicates that they somehow got the engine to actually run backwards (my $21,000 Teksid block, Kenne Bell supercharged motor)...and when that happens, there are specific steps to remedy or it will be flooded to point where it will never start. So, they ran the battery down & then they tried to jump it...crossed the leads and blew out every fuse... Then, they decided to undo connectors to 'troubleshoot' and bent a pin.. (guess they gave up then, calling it 'inop')
The dealer repaired all and got it going, and it is fortunately still perfect mechanically.. but it has cost me an additional $2000 to put it back into shape. The dealer offered to deliver it to me...it would be a hell of a lot less than the $1400 this shipper charged.. I am actually thinking about taking time and fly down/drive back.
I possess overwhelming evidence that the car was abused..to include video, photos, and detailed report from dealer about what he saw, heard, and did to get this car going.
Sorry about the long story...just really angry about this!! Should I sue? Or approach the company first? Thoughts?
If you PM me, I will tell you the name of the shipper..I don't trust these bastards to not try to sue for liable...although I think it would be a huge mistake on their part..given the evidence.
Inside the nearly empty Gardena Terminal Warehouse:
My car sitting outside the Gardena Terminal Warehouse, for over two weeks: