AM service quality SUCKS this time! - Page 2 - MustangForums.com


S197 Shelby Section This section is for technical discussions pertaining specifically to the latest installment of the Shelby Mustangs; the Shelby GT, the CS6, and the awesome GT500.

Reply
 
 
 
Thread Tools Search this Thread
Old 07-17-2014, 03:44 PM   #11
ThaiCobra
3rd Gear Member
 
Join Date: Sep 2007
Location:
Posts: 906
Default

Quote:
Originally Posted by 99GTvert View Post
Was this over the phone?

It's been a while but I had tried to order some tires from them and called and asked if they would price match, which the dude said "no". Later I pm'd the forum rep and they actually did price match and I placed my order that afternoon.

Its hit or miss but if your conversations were by phone, try PMing the rep on here.
Yeah it was a phone call. The person that answered was very rude to me. After the initial confrontation I asked for his manager. His manager was slightly less rude, but still nearly refused to give a refund.

It was only after I threatened to go on the forums and tell everyone what a ****ty company they were running, that they agreed to refund the tune money.

Personally I really can't say anything positive about their company, but I do know that many people here have had good experiences with them.
ThaiCobra is offline   Reply With Quote
Old 07-19-2014, 02:52 PM   #12
Goldenpony
5th Gear Member
 
Goldenpony's Avatar
 
Join Date: Jun 2005
Location:
Posts: 3,105
Default

The word is getting around. I talked to my buddy that runs a Mustang Shop and he said he's heard AM is going down in flames.
I am getting ready to order a complete exhaust system for my '85 GT. You can bet it won't come from AM.
Goldenpony is offline   Reply With Quote
Old 07-20-2014, 08:30 PM   #13
sbradle4
2nd Gear Member
 
sbradle4's Avatar
 
Join Date: Jan 2012
Location: Tennessee
Posts: 481
Default

If you want bad customer service, it took Steeda 3 whole weeks to get me a tune that worked. Kept getting excuses about their email being down, their phones being out, etc. Then said they would give me a "significant discount" on my next purchase to make up for my troubles, and only offered me $100 off the Steeda axle backs.
I had to call, email, or pm a rep on this forum practically every day to see why I had not received anything, or any information. Customer service everywhere is dwindling.
sbradle4 is offline   Reply With Quote
Old 07-20-2014, 08:37 PM   #14
2cokeman
5th Gear Member
Thread Starter
 
2cokeman's Avatar
 
Join Date: Feb 2007
Location: Ontario,Canada
Posts: 3,471
Default

Well, I told AM that the T-shirt will not be satisfactory, they finally got back to me and said they will give me some sort of discount on my next order. I asked for a refund and they said no. Live and learn I guess.
2cokeman is offline   Reply With Quote
Old 07-21-2014, 02:05 AM   #15
ThaiCobra
3rd Gear Member
 
Join Date: Sep 2007
Location:
Posts: 906
Default

Quote:
Originally Posted by sbradle4 View Post
Customer service everywhere is dwindling.
Agreed. So sad. People these days seem to value a low price and convenient sale above everything else, so stores like Walmart can take over everything, and all phone customer service centers can be outsourced to India. I for one value the customer's relationship with the company, and their desire to see the product through. I suppose I am in the minority though.



Quote:
Originally Posted by 2cokeman View Post
I asked for a refund and they said no. Live and learn I guess.
Wow, I would not accept that for one second, but I guess you have bigger fish to fry than a arguing over a couple bucks.

My go-to in any dispute like this is to first ask for the manager, then if the manager doesn't budge tell him/her that I will post negative reviews online and contact the BBB with my complaint. Those 2 things usually get results.
ThaiCobra is offline   Reply With Quote
Old 07-23-2014, 09:44 PM   #16
jz
3rd Gear Member
 
jz's Avatar
 
Join Date: Sep 2006
Location: PA
Posts: 667
Default

Any luck getting this resolved? I sure hope they take care of this. Surprised there hasn't been a response from them yet.

Last edited by jz; 07-25-2014 at 09:31 PM.
jz is offline   Reply With Quote
Old 07-23-2014, 10:50 PM   #17
stags
3rd Gear Member
 
Join Date: May 2011
Location: California, Colorado
Posts: 695
Default

I second all this. They refused to refund premium shipping for me when I was in a near emergency situation- will take ALOT for me to order from them again.
stags is offline   Reply With Quote
Old 07-24-2014, 08:55 AM   #18
OSUTX440
3rd Gear Member
 
OSUTX440's Avatar
 
Join Date: Jan 2008
Location: Ohio
Posts: 754
Default

Personally, I would use CJ Ponty Parts or look up Jay at Hypermotive Performance....those guys fing rock.

AM is my last resort.
OSUTX440 is offline   Reply With Quote
Old 08-15-2014, 12:24 AM   #19
outceltj
4th Gear Member
 
outceltj's Avatar
 
Join Date: Sep 2010
Location: IN
Posts: 1,946
Default

I personally haven't had any issues but I only order a few things from them. Brenspeed is generally who I order from b/c they are basically in my back yard. I would say that the packaging problem is b/c they don't check the packaging of every part that is shipped. Even brenspeed doesn't keep everything in their warehouse. Usually they just call the company for the part then its shipped from that particular place to your house. So its up to that company for packaging. Even if it is on hand at the warehouse they probably just ship it.

I don't see very many complaints and I believe some had zero merit to them. Others do. Its a company they are not perfect and none are. There is always room for improvement.. It is what it is.
outceltj is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Legendary Hurst shifters - up to $50 rebate carid General Tech 1 07-08-2016 10:55 AM
2015 Mustang Expansion Tank Granatelli Sales The New S550 2015-2016 Mustang 15 06-23-2016 06:26 PM
Car died while driving... StalkerGT 5.0L (1979-1995) Mustang 13 09-25-2015 03:41 PM
Huge Savings from Lethal Performance.com!(Whipple, McLeod, Kooks, & MUCH MORE..) Boostaddict Lethal Performance 2 09-08-2015 10:56 PM
Paint Flaws in New 2016 GT mustangchef New Member Area 7 09-04-2015 09:08 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -5. The time now is 02:28 PM.