AM service quality SUCKS this time! - Page 2 -

Go Back > Ford Mustang Tech > 2005-2014 Mustangs > S197 Shelby Section

S197 Shelby Section This section is for technical discussions pertaining specifically to the latest installment of the Shelby Mustangs; the Shelby GT, the CS6, and the awesome GT500.

AM service quality SUCKS this time!

Thread Tools Search this Thread
Old 07-17-2014, 02:44 PM   #11
3rd Gear Member
Join Date: Sep 2007
Posts: 906

Originally Posted by 99GTvert View Post
Was this over the phone?

It's been a while but I had tried to order some tires from them and called and asked if they would price match, which the dude said "no". Later I pm'd the forum rep and they actually did price match and I placed my order that afternoon.

Its hit or miss but if your conversations were by phone, try PMing the rep on here.
Yeah it was a phone call. The person that answered was very rude to me. After the initial confrontation I asked for his manager. His manager was slightly less rude, but still nearly refused to give a refund.

It was only after I threatened to go on the forums and tell everyone what a ****ty company they were running, that they agreed to refund the tune money.

Personally I really can't say anything positive about their company, but I do know that many people here have had good experiences with them.
ThaiCobra is offline   Reply With Quote
Old 07-19-2014, 01:52 PM   #12
5th Gear Member
Goldenpony's Avatar
Join Date: Jun 2005
Posts: 3,085

The word is getting around. I talked to my buddy that runs a Mustang Shop and he said he's heard AM is going down in flames.
I am getting ready to order a complete exhaust system for my '85 GT. You can bet it won't come from AM.
2006 Premium GT Convertible
Screaming Yellow, Black Top
Nitto 555 G2 tires
18" "Fanblade Wheels"
CORSA Performance exhaust
Brenspeed 87 octane performance tune
MGW Shifter
Goldenpony is offline   Reply With Quote
Old 07-20-2014, 07:30 PM   #13
2nd Gear Member
sbradle4's Avatar
Join Date: Jan 2012
Vehicle: 2010 Ford Mustang GT
Location: Tennessee
Posts: 481

If you want bad customer service, it took Steeda 3 whole weeks to get me a tune that worked. Kept getting excuses about their email being down, their phones being out, etc. Then said they would give me a "significant discount" on my next purchase to make up for my troubles, and only offered me $100 off the Steeda axle backs.
I had to call, email, or pm a rep on this forum practically every day to see why I had not received anything, or any information. Customer service everywhere is dwindling.
2010 Red Candy Metallic GT
3D Carbon Eleanor Grille, Steeda Tuned, FRPP-P Lowering springs, J&M aluminum adjustable panhard bar, Steeda Pro-Action Shocks and Struts, GT500 Strut mounts, 20" Charcoal AMR's, AirRaid CAI, Flowmaster Outlaw axle backs.
sbradle4 is offline   Reply With Quote
Old 07-20-2014, 07:37 PM   #14
5th Gear Member
2cokeman's Avatar
Join Date: Feb 2007
Vehicle: 2008 Shelby GT500
Location: Ontario,Canada
Posts: 3,471

Well, I told AM that the T-shirt will not be satisfactory, they finally got back to me and said they will give me some sort of discount on my next order. I asked for a refund and they said no. Live and learn I guess.
2008 Shelby GT500 Black with White Stripes
#740 of 1278 {Only 178 Produced With Crimson Red Leather}
X-Pipe with FR500S KR Mufflers
Steeda LCA's & UCA
Underrated at 540hp & 510tq
Carroll Shelby Signed Dash Plaque
2cokeman is offline   Reply With Quote
Old 07-21-2014, 01:05 AM   #15
3rd Gear Member
Join Date: Sep 2007
Posts: 906

Originally Posted by sbradle4 View Post
Customer service everywhere is dwindling.
Agreed. So sad. People these days seem to value a low price and convenient sale above everything else, so stores like Walmart can take over everything, and all phone customer service centers can be outsourced to India. I for one value the customer's relationship with the company, and their desire to see the product through. I suppose I am in the minority though.

Originally Posted by 2cokeman View Post
I asked for a refund and they said no. Live and learn I guess.
Wow, I would not accept that for one second, but I guess you have bigger fish to fry than a arguing over a couple bucks.

My go-to in any dispute like this is to first ask for the manager, then if the manager doesn't budge tell him/her that I will post negative reviews online and contact the BBB with my complaint. Those 2 things usually get results.
ThaiCobra is offline   Reply With Quote
Old 07-23-2014, 08:44 PM   #16
3rd Gear Member
jz's Avatar
Join Date: Sep 2006
Vehicle: 06 mustang GT
Location: PA
Posts: 662

Any luck getting this resolved? I sure hope they take care of this. Surprised there hasn't been a response from them yet.

06 GT. Steeda Hood, Bumper, F&R sway bars, strut tower brace, struts/shocks, sport springs, HD strut mounts, UDP's, delete plates. Hawk Brake pads. Power Slot Rotors. Goodridge Braided brake Lines. BMR combo UCA, combo/adj LCA's, LCA relocation brackets, adj panhard bar, panhard bar brace. Pro 5.0 shifter. K&N CAI. Magnaflow Magnapacks cat back. FRPP 4.10's. BAMACHIPS SCT 93 tune.

Last edited by jz; 07-25-2014 at 08:31 PM.
jz is offline   Reply With Quote
Old 07-23-2014, 09:50 PM   #17
3rd Gear Member
Join Date: May 2011
Vehicle: 2014 Mustang GT Premium
Location: California, Colorado
Posts: 695

I second all this. They refused to refund premium shipping for me when I was in a near emergency situation- will take ALOT for me to order from them again.
Active Duty: Kate, 2014 Ruby Red Metallic GT Premium

KIA: Aria, 2009 Dark Candy Red V6 Pony Package-
May she rest in peace and forever run wild across the highway in the sky
stags is offline   Reply With Quote
Old 07-24-2014, 07:55 AM   #18
3rd Gear Member
OSUTX440's Avatar
Join Date: Jan 2008
Vehicle: 2009 GT500
Location: Ohio
Posts: 754
Matthew Tremblay @TremblayMatthew

Personally, I would use CJ Ponty Parts or look up Jay at Hypermotive Performance....those guys fing rock.

AM is my last resort.
2009 GT500 - Vista Blue

Ohio Chapter President

Originally Posted by UPRSharad View Post
It's crazy that there are zillions of people out there driving on the stock stuff and perfectly content about it.
OSUTX440 is offline   Reply With Quote
Old 08-14-2014, 11:24 PM   #19
4th Gear Member
outceltj's Avatar
Join Date: Sep 2010
Vehicle: 2007, Mustang Gt
Location: IN
Posts: 1,935

I personally haven't had any issues but I only order a few things from them. Brenspeed is generally who I order from b/c they are basically in my back yard. I would say that the packaging problem is b/c they don't check the packaging of every part that is shipped. Even brenspeed doesn't keep everything in their warehouse. Usually they just call the company for the part then its shipped from that particular place to your house. So its up to that company for packaging. Even if it is on hand at the warehouse they probably just ship it.

I don't see very many complaints and I believe some had zero merit to them. Others do. Its a company they are not perfect and none are. There is always room for improvement.. It is what it is.
Detroit Rocker Cams, 410's, Saleen Supercharger, afco dual heat exchanger, TCI torque convertor, stage 3 saleen supercharger, dual gt500 fuel pumps, SS Brake Lines, and Power Slot rotors, LCAS, Koni Adjustables, alpine touch screen, PA deep tranny pan, fluidyne radiator, dynotech DS

B302 added3/31/14
11.216 at 123.42MPH
Stroked & Blown
outceltj is offline   Reply With Quote


Similar Threads
Thread Thread Starter Forum Replies Last Post
Legendary Hurst shifters - up to $50 rebate carid General Tech 1 07-08-2016 09:55 AM
2015 Mustang Expansion Tank Granatelli Sales The New S550 2015-2016 Mustang 15 06-23-2016 05:26 PM
Car died while driving... StalkerGT 5.0L (1979-1995) Mustang 13 09-25-2015 02:41 PM
Huge Savings from Lethal!(Whipple, McLeod, Kooks, & MUCH MORE..) Boostaddict Lethal Performance 2 09-08-2015 09:56 PM
Paint Flaws in New 2016 GT mustangchef New Member Area 7 09-04-2015 08:08 PM

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -5. The time now is 08:16 PM.

This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. FordŽ is a registered trademark of the Ford Motor Company