Go Back   MustangForums.com > Ford Mustang Tech > 2005 - 2014 Mustangs > S197 Shelby Section
Sign in using an external account
Register Forgot Password?
Search


S197 Shelby Section This section is for technical discussions pertaining specifically to the latest installment of the Shelby Mustangs; the Shelby GT, the CS6, and the awesome GT500.

Welcome to Mustang Forums!
Welcome to Mustang Forums.

You are currently viewing our forum as a guest, which gives you limited access to view most discussions and access our other features. By joining our community, at no cost, you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is free, fast and simple, so please join our community today!


Reply
 
 
 
 
Thread Tools Search this Thread
Old 07-14-2014, 05:17 PM   #1
2cokeman
5th Gear Member
 
2cokeman's Avatar
 
Join Date: Feb 2007
Vehicle: 2008 Shelby GT500
Location: Ontario,Canada
Posts: 3,468
Default AM service quality SUCKS this time!

Purchased many times from AM always happy, but his time no so much! Ordered a replacement filter for my CAI and it was shipped in a PAPER thin box that did not even have any tape on it.
just folded the flaps. Anyway of course it came damaged.
I called and emailed AM and they said they were sorry but no refund and they do not have anymore, but offered me a free t shirt. Can you believe it? A FREE T SHIRT............
I am shocked at the POOR service!
Thought everyone should know to think about ordering from AM before doing so!
This ad is not displayed to registered or logged-in members.
Register your free account today and become a member on Mustang Forums!
__________________
2008 Shelby GT500 Black with White Stripes
#740 of 1278 {Only 178 Produced With Crimson Red Leather}
FRPP CAI with PROCAL Tune
X-Pipe with FR500S KR Mufflers
Steeda LCA's & UCA
Underrated at 540hp & 510tq
Carroll Shelby Signed Dash Plaque
2cokeman is offline   Reply With Quote
Old 07-14-2014, 06:21 PM   #2
Goldenpony
5th Gear Member
 
Goldenpony's Avatar
 
Join Date: Jun 2005
Location:
Posts: 2,798
Default

Quote:
Originally Posted by 2cokeman View Post
Purchased many times from AM always happy, but his time no so much! Ordered a replacement filter for my CAI and it was shipped in a PAPER thin box that did not even have any tape on it.
just folded the flaps. Anyway of course it came damaged.
I called and emailed AM and they said they were sorry but no refund and they do not have anymore, but offered me a free t shirt. Can you believe it? A FREE T SHIRT............
I am shocked at the POOR service!
Thought everyone should know to think about ordering from AM before doing so!
I am shocked. I have bought several times from AM, but will think hard and long before doing so again.
__________________
2006 Premium GT Convertible
Screaming Yellow, Black Top
Michelin Pilot Super Sport tires
18" "Fanblade Wheels"
CORSA Performance exhaust
Brenspeed 87 octane performance tune
MGW Shifter
Goldenpony is offline   Reply With Quote
Old 07-15-2014, 11:01 AM   #3
bones302
2nd Gear Member
 
Join Date: Jul 2011
Vehicle: '10 GT
Location: NY
Posts: 278
Default

I bought an electronic gauge from them last month that shipped in the original packaging (they just slapped a label on it. Wasn't even packed in a shipping box to protect it. The box arrived a little damaged and the stuff inside it was loose. I was pissed, but everything was working so I didn't have to call them and tear them a new one.

But I agree, I was very disappointed in their shipping dept.
bones302 is offline   Reply With Quote
Old 07-15-2014, 06:11 PM   #4
jz
3rd Gear Member
 
jz's Avatar
 
Join Date: Sep 2006
Vehicle: 06 mustang GT
Location: PA
Posts: 568
Default

That's really surprising to hear that they won't refund something that was damaged. Especially when shipped as poorly as your describing. I would try to reach out to them again, see if you can speak to someone else.
__________________

06 GT. Steeda Hood, Bumper, F&R sway bars, strut tower brace, struts/shocks, sport springs, HD strut mounts, UDP's, delete plates. Hawk Brake pads. Power Slot Rotors. Goodridge Braided brake Lines. BMR combo UCA, combo/adj LCA's, LCA relocation brackets, adj panhard bar, panhard bar brace. Pro 5.0 shifter. K&N CAI. Magnaflow Magnapacks cat back. FRPP 4.10's. BAMACHIPS SCT 93 tune.
jz is offline   Reply With Quote
Old 07-15-2014, 07:48 PM   #5
99GTvert
is my username.
 
99GTvert's Avatar
 
Join Date: May 2006
Vehicle: 1
Location: Earth
Posts: 12,205
well, its getting cold outside again...****in reached down to the 40s the other day.  almost can't wait for the snowy stuff............................almost i don't have a twitter account nor have i ever been to a twitter web page (update: i have), but if i ever did decide to take the plunge i will let you know by posting it in this awesome little box of text (update: not really)! i like tacos lol...though between crunchy tacos and soft tacos i cannot really say which one is better.  sometimes, the mess a crunchy taco leaves behind is a little annoying while the soft taco just doesn't have the same taste... cake is so much better than pie no, srsly.  **** pie. ****ing
Default

Try pm'ing the forum representative on here.
__________________
99GTvert is offline   Reply With Quote
Old 07-16-2014, 03:31 PM   #6
johnny_raincloud
2nd Gear Member
 
johnny_raincloud's Avatar
 
Join Date: Nov 2013
Vehicle: 2008 Ford Mustang GT
Location: San Diego, CA
Posts: 181
https://www.facebook.com/chris.cuevas.5249 Chris Cuevas chris_cuevas11
Default

That's a bummer!

Im sure that Dan, Shane, or Alex will chime in and do everything in their power to correct the situation!

I have always had stellar service from them.
__________________
Chris Cuevas
San Diego, CA
2008 Mustang GT-
SMR#3125
Starving for mods...

johnny_raincloud is offline   Reply With Quote
Old 07-16-2014, 10:20 PM   #7
ThaiCobra
3rd Gear Member
 
Join Date: Sep 2007
Location:
Posts: 841
Default

Everyone take note. This should be the last straw for AM. STOP BUYING THEIR PRODUCTS.

The list goes on and on with people here who have had problems with them, myself included.

I bought a tune from them a couple years ago. The tune did not work with my tuner, and I clearly specified what tuner I was using before purchasing the tune. I called and said I would like a different tune that works, and they said they can't make one. So I asked for a refund and they said no, saying "You can't return a piece of pottery to a potter just cause you don't like how it pours". That is what they seriously said to me.

After some bitching and threats they agreed to refund my money.

People, AM sucks. Screw their company. They have been given a lot of chances to get things right and yet they still overcharge, underdeliver, and treat their customers like garbage.

I feel your pain cokeman.
__________________
ThaiCobra is offline   Reply With Quote
Old 07-17-2014, 12:06 AM   #8
99GTvert
is my username.
 
99GTvert's Avatar
 
Join Date: May 2006
Vehicle: 1
Location: Earth
Posts: 12,205
well, its getting cold outside again...****in reached down to the 40s the other day.  almost can't wait for the snowy stuff............................almost i don't have a twitter account nor have i ever been to a twitter web page (update: i have), but if i ever did decide to take the plunge i will let you know by posting it in this awesome little box of text (update: not really)! i like tacos lol...though between crunchy tacos and soft tacos i cannot really say which one is better.  sometimes, the mess a crunchy taco leaves behind is a little annoying while the soft taco just doesn't have the same taste... cake is so much better than pie no, srsly.  **** pie. ****ing
Default

Quote:
Originally Posted by ThaiCobra View Post
Everyone take note. This should be the last straw for AM. STOP BUYING THEIR PRODUCTS.

The list goes on and on with people here who have had problems with them, myself included.

I bought a tune from them a couple years ago. The tune did not work with my tuner, and I clearly specified what tuner I was using before purchasing the tune. I called and said I would like a different tune that works, and they said they can't make one. So I asked for a refund and they said no, saying "You can't return a piece of pottery to a potter just cause you don't like how it pours". That is what they seriously said to me.

After some bitching and threats they agreed to refund my money.

People, AM sucks. Screw their company. They have been given a lot of chances to get things right and yet they still overcharge, underdeliver, and treat their customers like garbage.

I feel your pain cokeman.
Was this over the phone?

It's been a while but I had tried to order some tires from them and called and asked if they would price match, which the dude said "no". Later I pm'd the forum rep and they actually did price match and I placed my order that afternoon.

Its hit or miss but if your conversations were by phone, try PMing the rep on here.
__________________
99GTvert is offline   Reply With Quote
Old 07-17-2014, 12:48 AM   #9
baddog671
6th Gear Member
 
Join Date: May 2005
Vehicle: 2006 Mustang GT
Location: Cumberland, MD
Posts: 5,729
Default

Wow, AM used to be the Go-To place.
WTH happened?
__________________
baddog671 is offline   Reply With Quote
Old 07-17-2014, 02:39 PM   #10
rls82959
3rd Gear Member
 
rls82959's Avatar
 
Join Date: Dec 2006
Vehicle: 98 Ram 1500 4x4
Location: Colorado
Posts: 860
Default

So a few months ago the sliding dust shield on my auto shifter broke.
I purchased the TCI shifter from AM.
It arrived very quickly but i was very surprised by the lack of packaging.
It was in the very thin wall TCI box with 2 pieces of tape on it. That's it.
The TCI box should have been inside another box with some peanuts
or newspaper or some kind of cushioning.
fortunately the shifter was not damaged.
__________________
2007 Premium Pony Package | Satin Silver | 5R55S
Interior Upgrade Package | Performance Package
Bama Doug's 87P | 8.8 Rear-FRPP 4.10 | 4" Shaftmasters
GTM's & Pypes X | C&L CAI | CHE K Brace | OEM P&P TB
SMR ST Brace | TCI Ratchet Shifter | 8" Shorty
CDC Sequentials | Flat Black Aeroform Chin Spoiler
Satin Silver Roush Hood Scoop & Vtech 1/4 Louvers
OEM PP Silver 17x8's - F 235/55/17 - R 255/50/17
rls82959 is offline   Reply With Quote
Old 07-17-2014, 02:39 PM
MustangForums
Ford Mustang




Paid Advertisement

 
 
 
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

Advertising

Featured Sponsors
Vendor Directory
New Sponsors
All times are GMT -5. The time now is 05:39 PM.

© Internet Brands, Inc.


This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. Ford® is a registered trademark of the Ford Motor Company
Emails Backup