Bad tune from Ford?
11-11-2016, 12:38 PM
#1
Thread Starter
Join Date: Jun 2014
Location: WI
Posts: 27
Bad tune from Ford?
I have a 2015 manual gt premium that I bought new. It randomly and infrequently dies when I downshift when I push the clutch in. When it dies the engine shuts off and the "run power active" message displays, which basically means it's in accessory mode. It happens so infrequently that I didn't want to bring it in to a dealer because they will never be able to recreate the issue. After some research I found a TSB related to the issue.
Fast forward...
I bring my car in for an oil change the other day and ask them to look into the TSB I found. The fix is a simple re-programing that should take 30 min. according to the TSB.
Much later in the day I get a call saying that they took the car out twice and were not able to replicate the dying issue. They then referred to the TSB and reprogrammed the drivetrain portion of the ecu. After doing that they said that the car does not run right...it runs rough so they decided to keep it overnight.
They couldn't figure out a fix the following day and stated that they've engaged ford's field engineers for a solution. When I called for an update they said they had to manually complete a fuel pressure test and then they mentioned something about confirming I did not have some aftermarket tune or component on the vehicle. The car is 100% stock...
What do you think? It sounds like they either made a mistake updating the software or broke something while driving it... You wouldn't think there would be an issue with a basic Ford tune?
I am trying to remain patient. I'm curious if anyone else thinks something strange could be going on...
Thanks!
Fast forward...
I bring my car in for an oil change the other day and ask them to look into the TSB I found. The fix is a simple re-programing that should take 30 min. according to the TSB.
Much later in the day I get a call saying that they took the car out twice and were not able to replicate the dying issue. They then referred to the TSB and reprogrammed the drivetrain portion of the ecu. After doing that they said that the car does not run right...it runs rough so they decided to keep it overnight.
They couldn't figure out a fix the following day and stated that they've engaged ford's field engineers for a solution. When I called for an update they said they had to manually complete a fuel pressure test and then they mentioned something about confirming I did not have some aftermarket tune or component on the vehicle. The car is 100% stock...
What do you think? It sounds like they either made a mistake updating the software or broke something while driving it... You wouldn't think there would be an issue with a basic Ford tune?
I am trying to remain patient. I'm curious if anyone else thinks something strange could be going on...
Thanks!
11-11-2016, 02:10 PM
#2
Gentleman's Relish
Join Date: Feb 2005
Location: AZ
Posts: 13,090
I have a 2015 manual gt premium that I bought new. It randomly and infrequently dies when I downshift when I push the clutch in. When it dies the engine shuts off and the "run power active" message displays, which basically means it's in accessory mode. It happens so infrequently that I didn't want to bring it in to a dealer because they will never be able to recreate the issue. After some research I found a TSB related to the issue.
Fast forward...
I bring my car in for an oil change the other day and ask them to look into the TSB I found. The fix is a simple re-programing that should take 30 min. according to the TSB.
Much later in the day I get a call saying that they took the car out twice and were not able to replicate the dying issue. They then referred to the TSB and reprogrammed the drivetrain portion of the ecu. After doing that they said that the car does not run right...it runs rough so they decided to keep it overnight.
They couldn't figure out a fix the following day and stated that they've engaged ford's field engineers for a solution. When I called for an update they said they had to manually complete a fuel pressure test and then they mentioned something about confirming I did not have some aftermarket tune or component on the vehicle. The car is 100% stock...
What do you think? It sounds like they either made a mistake updating the software or broke something while driving it... You wouldn't think there would be an issue with a basic Ford tune?
I am trying to remain patient. I'm curious if anyone else thinks something strange could be going on...
Thanks!
Fast forward...
I bring my car in for an oil change the other day and ask them to look into the TSB I found. The fix is a simple re-programing that should take 30 min. according to the TSB.
Much later in the day I get a call saying that they took the car out twice and were not able to replicate the dying issue. They then referred to the TSB and reprogrammed the drivetrain portion of the ecu. After doing that they said that the car does not run right...it runs rough so they decided to keep it overnight.
They couldn't figure out a fix the following day and stated that they've engaged ford's field engineers for a solution. When I called for an update they said they had to manually complete a fuel pressure test and then they mentioned something about confirming I did not have some aftermarket tune or component on the vehicle. The car is 100% stock...
What do you think? It sounds like they either made a mistake updating the software or broke something while driving it... You wouldn't think there would be an issue with a basic Ford tune?
I am trying to remain patient. I'm curious if anyone else thinks something strange could be going on...
Thanks!
It's under warranty so I wouldn't worry about it.
11-11-2016, 02:30 PM
#3
Thread Starter
Join Date: Jun 2014
Location: WI
Posts: 27
Thanks - that makes sense as well!
I got an update. Apparently there was some confusion between Ford and the techs working on the car. It sounds like my car was wired for the performance pack, which my car does not have. They are hoping a new fuel pressure switch will resolve the issue because the fuel pressure is not reading correct at the moment.
It's understandable that it's taking more time now...
I got an update. Apparently there was some confusion between Ford and the techs working on the car. It sounds like my car was wired for the performance pack, which my car does not have. They are hoping a new fuel pressure switch will resolve the issue because the fuel pressure is not reading correct at the moment.
It's understandable that it's taking more time now...
11-28-2016, 12:05 PM
#4
Thread Starter
Join Date: Jun 2014
Location: WI
Posts: 27
UPDATE:
Dealer has had my car for 3 weeks during which is has been working with ford's field engineers.
They have performed multiple tests and the persistent issue is a lack of oil pressure. They have not been able to fix. Ford stopped responding to the dealer and I am still waiting.
Quick recap:
Brought car in for an oil change and handed them a TSB for a drive-train update because the car dies randomly (and infrequently) when down-shifting.
They updated the drive train per TSB and then the car did not run well. So poorly they kept it.
Working with ford there was a discrepancy between the wiring for either the fuel/oil/drive-train. Ford did not believe that my car was wired the way it was. I do not have the performance pack, however my car is wired for it.
After sending pictures to ford they order a replacement part to fix the oil pressure.
Before the part arrives the field engineers say that part won't fix the car and request the dealer performs more tests.
After the tests are performed the dealership stops hearing back from ford. They escalated the issue and have not heard back.
The last I heard was originally neither ford or the dealer had run into this issue before. Ford had only seen 3 cars with the similar issue. 3 weeks later I hear that many more cars have been reported with the issue but they would not disclose the number.
Still waiting but I've had a rental car. The dealer has been helpful but I'm still making payments on my mustang which is much nicer than the nice rental car I have...
I figured that I would share because it sounds like others may have a similar issue in the future.
Dealer has had my car for 3 weeks during which is has been working with ford's field engineers.
They have performed multiple tests and the persistent issue is a lack of oil pressure. They have not been able to fix. Ford stopped responding to the dealer and I am still waiting.
Quick recap:
Brought car in for an oil change and handed them a TSB for a drive-train update because the car dies randomly (and infrequently) when down-shifting.
They updated the drive train per TSB and then the car did not run well. So poorly they kept it.
Working with ford there was a discrepancy between the wiring for either the fuel/oil/drive-train. Ford did not believe that my car was wired the way it was. I do not have the performance pack, however my car is wired for it.
After sending pictures to ford they order a replacement part to fix the oil pressure.
Before the part arrives the field engineers say that part won't fix the car and request the dealer performs more tests.
After the tests are performed the dealership stops hearing back from ford. They escalated the issue and have not heard back.
The last I heard was originally neither ford or the dealer had run into this issue before. Ford had only seen 3 cars with the similar issue. 3 weeks later I hear that many more cars have been reported with the issue but they would not disclose the number.
Still waiting but I've had a rental car. The dealer has been helpful but I'm still making payments on my mustang which is much nicer than the nice rental car I have...
I figured that I would share because it sounds like others may have a similar issue in the future.
11-28-2016, 01:08 PM
#5
Gentleman's Relish
Join Date: Feb 2005
Location: AZ
Posts: 13,090
UPDATE:
Dealer has had my car for 3 weeks during which is has been working with ford's field engineers.
They have performed multiple tests and the persistent issue is a lack of oil pressure. They have not been able to fix. Ford stopped responding to the dealer and I am still waiting.
Quick recap:
Brought car in for an oil change and handed them a TSB for a drive-train update because the car dies randomly (and infrequently) when down-shifting.
They updated the drive train per TSB and then the car did not run well. So poorly they kept it.
Working with ford there was a discrepancy between the wiring for either the fuel/oil/drive-train. Ford did not believe that my car was wired the way it was. I do not have the performance pack, however my car is wired for it.
After sending pictures to ford they order a replacement part to fix the oil pressure.
Before the part arrives the field engineers say that part won't fix the car and request the dealer performs more tests.
After the tests are performed the dealership stops hearing back from ford. They escalated the issue and have not heard back.
The last I heard was originally neither ford or the dealer had run into this issue before. Ford had only seen 3 cars with the similar issue. 3 weeks later I hear that many more cars have been reported with the issue but they would not disclose the number.
Still waiting but I've had a rental car. The dealer has been helpful but I'm still making payments on my mustang which is much nicer than the nice rental car I have...
I figured that I would share because it sounds like others may have a similar issue in the future.
Dealer has had my car for 3 weeks during which is has been working with ford's field engineers.
They have performed multiple tests and the persistent issue is a lack of oil pressure. They have not been able to fix. Ford stopped responding to the dealer and I am still waiting.
Quick recap:
Brought car in for an oil change and handed them a TSB for a drive-train update because the car dies randomly (and infrequently) when down-shifting.
They updated the drive train per TSB and then the car did not run well. So poorly they kept it.
Working with ford there was a discrepancy between the wiring for either the fuel/oil/drive-train. Ford did not believe that my car was wired the way it was. I do not have the performance pack, however my car is wired for it.
After sending pictures to ford they order a replacement part to fix the oil pressure.
Before the part arrives the field engineers say that part won't fix the car and request the dealer performs more tests.
After the tests are performed the dealership stops hearing back from ford. They escalated the issue and have not heard back.
The last I heard was originally neither ford or the dealer had run into this issue before. Ford had only seen 3 cars with the similar issue. 3 weeks later I hear that many more cars have been reported with the issue but they would not disclose the number.
Still waiting but I've had a rental car. The dealer has been helpful but I'm still making payments on my mustang which is much nicer than the nice rental car I have...
I figured that I would share because it sounds like others may have a similar issue in the future.
You may want to contact one of the Ford customer service reps on the forum. Deysha is usually pretty responsive: https://mustangforums.com/forum/memb...rdservice.html
or
https://mustangforums.com/forum/memb...serviceca.html
Maybe they can see what's up with Ford?
12-09-2016, 08:08 AM
#7
Thread Starter
Join Date: Jun 2014
Location: WI
Posts: 27
Hmm, sounds like Ford (not the dealer) is coming up with a solution or trying to resolve something and leaving the dealer out of it.
You may want to contact one of the Ford customer service reps on the forum. Deysha is usually pretty responsive: https://mustangforums.com/forum/memb...rdservice.html
or
https://mustangforums.com/forum/memb...serviceca.html
Maybe they can see what's up with Ford?
You may want to contact one of the Ford customer service reps on the forum. Deysha is usually pretty responsive: https://mustangforums.com/forum/memb...rdservice.html
or
https://mustangforums.com/forum/memb...serviceca.html
Maybe they can see what's up with Ford?
12-10-2016, 10:10 AM
#8
Thread Starter
Join Date: Jun 2014
Location: WI
Posts: 27
Still looking for help.
I called the ford customer care line and they said they could not do anything because the issue was already elevated to the regional manager who is the highest authority. Right now they have had my vehicle for over a month with zero progress made. The response was I need to wait another week for an update from the engineers.
I mean they broke my vehicle and have had it since with no progress...no idea what to do...feeling very down on ford right now..
I called the ford customer care line and they said they could not do anything because the issue was already elevated to the regional manager who is the highest authority. Right now they have had my vehicle for over a month with zero progress made. The response was I need to wait another week for an update from the engineers.
I mean they broke my vehicle and have had it since with no progress...no idea what to do...feeling very down on ford right now..
