I think my clutch exploded…
05-17-2006, 05:07 PM
#23
MF Moderator
Join Date: Mar 2005
Location: Missouri
Posts: 3,441
RE: I think my clutch exploded…
And ford wonders why the imports are taking away their market share!
I had an Audi A6 Quatro... took it to Colorado... while there, it rained and I decided to play in the mud with my Quatro 4x4 Drive... had a blast.. until something broke in the transfer case. VERY LOUD BANG... it was a chain they tell me.
I was obviously doing something with the car I shouldn't have... and they were very aware...
They gave me another Audi to drive, towed my car to an Audi dealership in Colorado Spring.. had the car fixed the next day PLUS they picked up the tab for the extra night at my hotel- - no charge to me!
I had an Infiniti I30... with the fold away mirror... I smacked the mirror on the garage wall driving in... it did fold.. but the outside case shattered smacking into the frame. Infiniti replaced the mirror, no questions asked.
I had a BMW before this Mustang... I clipped a curb entering a parking lot and the lower airdam fell off.... BMW replaced it no questions ask.
So far I have been fighting Ford for almost a full year to replace my fog lights... they are sticking to their guns that the lights are within factory specs and therefore not replaceable - even though ALL who look at them agree they are faulty. My Top, when down squeeks a LOT - they will not fix it.. tell me they all do that!
Ford is strapped for cash - and every item they can avoid paying out on is that much more cash for the golden umbrella and bonus coverage for their C-Shop guys.
Ford Warentee.... good for 36k miles or 36 months - or until something actually breaks - whichever comes first.
I had an Audi A6 Quatro... took it to Colorado... while there, it rained and I decided to play in the mud with my Quatro 4x4 Drive... had a blast.. until something broke in the transfer case. VERY LOUD BANG... it was a chain they tell me.
I was obviously doing something with the car I shouldn't have... and they were very aware...
They gave me another Audi to drive, towed my car to an Audi dealership in Colorado Spring.. had the car fixed the next day PLUS they picked up the tab for the extra night at my hotel- - no charge to me!
I had an Infiniti I30... with the fold away mirror... I smacked the mirror on the garage wall driving in... it did fold.. but the outside case shattered smacking into the frame. Infiniti replaced the mirror, no questions asked.
I had a BMW before this Mustang... I clipped a curb entering a parking lot and the lower airdam fell off.... BMW replaced it no questions ask.
So far I have been fighting Ford for almost a full year to replace my fog lights... they are sticking to their guns that the lights are within factory specs and therefore not replaceable - even though ALL who look at them agree they are faulty. My Top, when down squeeks a LOT - they will not fix it.. tell me they all do that!
Ford is strapped for cash - and every item they can avoid paying out on is that much more cash for the golden umbrella and bonus coverage for their C-Shop guys.
Ford Warentee.... good for 36k miles or 36 months - or until something actually breaks - whichever comes first.
05-17-2006, 07:19 PM
#25
Join Date: May 2006
Posts: 12
RE: I think my clutch exploded…
Damn sorry to hear about your string of bad luck. I can't believe that Ford wouldn't cover that under warranty. That is a bad business model to follow especially for a struggling company. Customer services wins people over and brings business in the long run. I know I would pay more if I knew a manufacturer stood by their product.
05-17-2006, 07:40 PM
#26
2nd Gear Member
Join Date: Nov 2005
Location:
Posts: 230
RE: I think my clutch exploded…
Look, they have to prove that your mods caused the failure with the clutch spring! Do a search for the Magnuson-Moss Act. Also call the Ford Dispute Settlement Board
DSB at 1-800-428-3718
Don't accept that bullsh!t and Good Luck
DSB at 1-800-428-3718
Don't accept that bullsh!t and Good Luck
05-18-2006, 11:55 AM
#27
1st Gear Member
Join Date: Mar 2006
Location:
Posts: 136
RE: I think my clutch exploded…
ORIGINAL: mash2k
And ford wonders why the imports are taking away their market share!
I had an Audi A6 Quatro... took it to Colorado... while there, it rained and I decided to play in the mud with my Quatro 4x4 Drive... had a blast.. until something broke in the transfer case. VERY LOUD BANG... it was a chain they tell me.
I was obviously doing something with the car I shouldn't have... and they were very aware...
They gave me another Audi to drive, towed my car to an Audi dealership in Colorado Spring.. had the car fixed the next day PLUS they picked up the tab for the extra night at my hotel- - no charge to me!
I had an Infiniti I30... with the fold away mirror... I smacked the mirror on the garage wall driving in... it did fold.. but the outside case shattered smacking into the frame. Infiniti replaced the mirror, no questions asked.
I had a BMW before this Mustang... I clipped a curb entering a parking lot and the lower airdam fell off.... BMW replaced it no questions ask.
So far I have been fighting Ford for almost a full year to replace my fog lights... they are sticking to their guns that the lights are within factory specs and therefore not replaceable - even though ALL who look at them agree they are faulty. My Top, when down squeeks a LOT - they will not fix it.. tell me they all do that!
Ford is strapped for cash - and every item they can avoid paying out on is that much more cash for the golden umbrella and bonus coverage for their C-Shop guys.
Ford Warentee.... good for 36k miles or 36 months - or until something actually breaks - whichever comes first.
< Message edited by Professor Wizard -- 5/17/2006 3:10:14 PM >
And ford wonders why the imports are taking away their market share!
I had an Audi A6 Quatro... took it to Colorado... while there, it rained and I decided to play in the mud with my Quatro 4x4 Drive... had a blast.. until something broke in the transfer case. VERY LOUD BANG... it was a chain they tell me.
I was obviously doing something with the car I shouldn't have... and they were very aware...
They gave me another Audi to drive, towed my car to an Audi dealership in Colorado Spring.. had the car fixed the next day PLUS they picked up the tab for the extra night at my hotel- - no charge to me!
I had an Infiniti I30... with the fold away mirror... I smacked the mirror on the garage wall driving in... it did fold.. but the outside case shattered smacking into the frame. Infiniti replaced the mirror, no questions asked.
I had a BMW before this Mustang... I clipped a curb entering a parking lot and the lower airdam fell off.... BMW replaced it no questions ask.
So far I have been fighting Ford for almost a full year to replace my fog lights... they are sticking to their guns that the lights are within factory specs and therefore not replaceable - even though ALL who look at them agree they are faulty. My Top, when down squeeks a LOT - they will not fix it.. tell me they all do that!
Ford is strapped for cash - and every item they can avoid paying out on is that much more cash for the golden umbrella and bonus coverage for their C-Shop guys.
Ford Warentee.... good for 36k miles or 36 months - or until something actually breaks - whichever comes first.
< Message edited by Professor Wizard -- 5/17/2006 3:10:14 PM >
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05-19-2006, 04:29 PM
#28
1st Gear Member
Join Date: Jul 2005
Location:
Posts: 94
RE: I think my clutch exploded…
Call Ford directly as stated earlier, but also that Service Manager works for someone. You need to talk to that someone as well.
Start throwing around words like 'libel' and 'slander' and do it IN their shop in front of the car buying public. They're accusing you of doing something you didn't, and you had someone with you at the time who could back up the fact that you weren't hot rodding it like they're accusing you of.
Have the conversation where it hurts. in their store, in front of their customers.
Start throwing around words like 'libel' and 'slander' and do it IN their shop in front of the car buying public. They're accusing you of doing something you didn't, and you had someone with you at the time who could back up the fact that you weren't hot rodding it like they're accusing you of.
Have the conversation where it hurts. in their store, in front of their customers.
05-19-2006, 07:14 PM
#29
3rd Gear Member
Join Date: Mar 2006
Location:
Posts: 763
RE: I think my clutch exploded…
I had a problem at ford service with a truck I bought. My salesman who is a great guy walked up and asked what was wrong? I told him that service was jacking me around and wouldn't fix a clunk in my transmission that was under warranty. He told me to make sure there was a lot of customers around in service and ask for the manager and go nuts on him in front of everyone on how they won't fix your waranty issue. I told him that it was BS to have to do that. He said that he knew, but to go do it.
Worked like a charm. Sad, but true..
Worked like a charm. Sad, but true..
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