VSTNG

The only complaint I have about my dealership is the way they stop you and run up to your car when you enter the driveway, almost as though they are screening for terrorists. I know they want to be sure to greet everyone and get you the assistance you need. That's all fine, but I want to just bypass all of these guys and go see my salesman. I want to say, "I'm a big boy and can find my way, so just go-away". Actually, I'm thinking other words. Too bad I didn't get a questionnaire about those guys.

Ken M

I got my survey today, one month after buying the Mustang. I was told a couple of times during the buying process how important "completely satisfied" or "excellent" responses are. And a follow-up letter from the salesman said this also.

Two questions on the survey...

“Did someone offer to schedule your first maintenance appointment?�
“Did someone review a delivery checklist with you?�

No they did not offer to schedule the first appointment. They did stress the importance of dealer service. We told them we should get the first oil change for free, but they ignored that remark. When I bought a new Toyota and a new Nissan I was given a coupon for a free oil change without even asking.

And I don't even know what a "delivery checklist" is.

I wrote a letter to the president of the dealership, telling him about these two questions, and to call me.

We'll see what happens.