Ford Dealership Service Department Ratings :Please tell us about your experinces
05-06-2007, 01:22 AM
#2
4th Gear Member
Join Date: Apr 2007
Location: Virginia
Posts: 1,118
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
I'll put it like this I'm from Hawaii and the ford dealerships dont do any aftermarket work because their worried they void their own warenty or somthing like that. Its bull****.
05-06-2007, 03:20 AM
#4
5th Gear Member
Join Date: Jun 2006
Location: NY
Posts: 2,307
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
State : NY
City : Saratoga
Dealership : New Country Ford
Mileage: 11K ( I just bought car used 1 week earlier)
Reason for visit : Engine noise, front end squeak &blown LR shock.
Outcome : Engine noise-normal sound.
Squeak-bushings. Service manager said it could be repaired but wasnt covered unlessI had a deal w/ the salesman. I said "I dont need any deal, it still covered under the3 year, 32k mile factory warranty"! He said "no". They always try to get out of the warranty work.
I have bought 3 vehicles from them (2 in 1 week) & wont do it again.
Now I take my FORDs here;
State : NY
City : Greenwich
Dealership : Carmody FORD
Reason for visit : 1) Squeaky front end &blown LR shock. 11k miles 2) Transmission noise. 18K miles
Outcome : 1) Replaced (w/ a smile)bushings & some other front end parts & both rear shocksUNDER FACTORY WARRANTY.
2) Replaced pilot bearing, shifting fork & throw out bearing UNDER FACTORY WARRANTY.
I know if I ever want another Ford, Ill get it from CARMODY Ford.
City : Saratoga
Dealership : New Country Ford
Mileage: 11K ( I just bought car used 1 week earlier)
Reason for visit : Engine noise, front end squeak &blown LR shock.
Outcome : Engine noise-normal sound.
Squeak-bushings. Service manager said it could be repaired but wasnt covered unlessI had a deal w/ the salesman. I said "I dont need any deal, it still covered under the3 year, 32k mile factory warranty"! He said "no". They always try to get out of the warranty work.
I have bought 3 vehicles from them (2 in 1 week) & wont do it again.
Now I take my FORDs here;
State : NY
City : Greenwich
Dealership : Carmody FORD
Reason for visit : 1) Squeaky front end &blown LR shock. 11k miles 2) Transmission noise. 18K miles
Outcome : 1) Replaced (w/ a smile)bushings & some other front end parts & both rear shocksUNDER FACTORY WARRANTY.
2) Replaced pilot bearing, shifting fork & throw out bearing UNDER FACTORY WARRANTY.
I know if I ever want another Ford, Ill get it from CARMODY Ford.
05-06-2007, 05:47 AM
#5
Join Date: Mar 2007
Location:
Posts: 43
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
Stan Morri Ford Tracy, CA Left grease stains onmy taup interior. Replaced my battery with a sub compact car battery. Went in for my shifter binding (wouldnet go into park)and was told this was normal. Metallic clunking in front end and they still cant figure out where the noise is coming from. They lost the second ignition key when i bought it and still havent made a new one (7 Months) Definantly do not go here.
05-06-2007, 09:27 AM
#6
2nd Gear Member
Join Date: Dec 2006
Location: Raleigh, NC
Posts: 350
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
State : North Carolina
City : Raleigh
Dealership : Don Jenkins - Carolina Ford
Reason for visit : F-150, bad vibration (I can balance my own tires, so they were balanced)
Outcome : After 18000 miles on the truck, they replaced all 4 tires with brand new ones!
Still haven't had to take the Blue Mustang in yet, and really don't anticipate having too, but the Red one has a CD stuck in the CD player....so it'll get it's first visit maybe next week...This isa small dealership that has certainly won me over, and that's not an easy sell!
City : Raleigh
Dealership : Don Jenkins - Carolina Ford
Reason for visit : F-150, bad vibration (I can balance my own tires, so they were balanced)
Outcome : After 18000 miles on the truck, they replaced all 4 tires with brand new ones!
Still haven't had to take the Blue Mustang in yet, and really don't anticipate having too, but the Red one has a CD stuck in the CD player....so it'll get it's first visit maybe next week...This isa small dealership that has certainly won me over, and that's not an easy sell!
05-09-2007, 09:19 AM
#7
Join Date: Jun 2006
Location: College Station, TX
Posts: 8
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
State: Florida
City: West Palm Beach
Dealership: Bev Smith Ford
Reason for Visit: Brake Master Cylinder leaking
Outcome: They had to order parts, gave me a loaner for a week. Body shop neededa couple of extra days to get the paint right, brake fluid ate the paint off of the inner wheel well and frame. I was pleased with the outcome.
State: Texas
City: Bryan/College Station
Dealership: Varsity Ford
Reason for Visit: Replace cruise control switch and evaluate horn button discoloration
Outcome: They replaced the switch, but said that their 'field engineer' felt that I used some foriegn substance on the steering wheel to cause the problem. Even after I emailed all these threads about the pitting and discoloration to the service manager, I still can't get them to replace the assembly.
City: West Palm Beach
Dealership: Bev Smith Ford
Reason for Visit: Brake Master Cylinder leaking
Outcome: They had to order parts, gave me a loaner for a week. Body shop neededa couple of extra days to get the paint right, brake fluid ate the paint off of the inner wheel well and frame. I was pleased with the outcome.
State: Texas
City: Bryan/College Station
Dealership: Varsity Ford
Reason for Visit: Replace cruise control switch and evaluate horn button discoloration
Outcome: They replaced the switch, but said that their 'field engineer' felt that I used some foriegn substance on the steering wheel to cause the problem. Even after I emailed all these threads about the pitting and discoloration to the service manager, I still can't get them to replace the assembly.
05-09-2007, 09:59 AM
#8
5th Gear Member
Join Date: Mar 2006
Location: Colorado
Posts: 2,652
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
State : Colorado
City : Denver
Dealership : Courtesy Ford
Reason for visit : Radiator overflow tank blowing by fluid.
Outcome : It took me 3 visits to this craphole 35 miles out of my way to convince them to replace the tank. I finally took video which convinced them it was overflowing and they still had a hard time with it. I mean, cmon - you replaced the cap the first time...thats fine...but they should have replaced the tank the second time rather than requiring me to put 70 miles extra on my car and lose it for 2 days. That was crap.
If anyone knows a good Ford repair shop in Denver, let me know. Courtesy Ford SUCKS.
Also avoid Barbee's freeway ford in Denver. They suck just as bad. Under warranty they never fixed my wifes rear wiper on her explorer so I finally just bought a new wiper arm and replaced it myself. It works just fine now.
City : Denver
Dealership : Courtesy Ford
Reason for visit : Radiator overflow tank blowing by fluid.
Outcome : It took me 3 visits to this craphole 35 miles out of my way to convince them to replace the tank. I finally took video which convinced them it was overflowing and they still had a hard time with it. I mean, cmon - you replaced the cap the first time...thats fine...but they should have replaced the tank the second time rather than requiring me to put 70 miles extra on my car and lose it for 2 days. That was crap.
If anyone knows a good Ford repair shop in Denver, let me know. Courtesy Ford SUCKS.
Also avoid Barbee's freeway ford in Denver. They suck just as bad. Under warranty they never fixed my wifes rear wiper on her explorer so I finally just bought a new wiper arm and replaced it myself. It works just fine now.
05-09-2007, 10:22 AM
#9
1st Gear Member
Join Date: Apr 2007
Location:
Posts: 82
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
State : Oklahoma
City : Stillwater
Dealership : Thomas Ford
Reason for visit : Calibrate tire pressure sensors
Outcome : Was told to 'go back to where I bought it' to get the warranty work performed.
Now I didn't buy the car from these jokers. In fact, I knew better than to take it to them because they literally stole money from me in the past when I ordered and prepaid for parts they never delivered.
The dealership that I purchased the car from has been very good to me, however it's an hour drive there.
I would avoid this dealership at all costs!!!
City : Stillwater
Dealership : Thomas Ford
Reason for visit : Calibrate tire pressure sensors
Outcome : Was told to 'go back to where I bought it' to get the warranty work performed.
Now I didn't buy the car from these jokers. In fact, I knew better than to take it to them because they literally stole money from me in the past when I ordered and prepaid for parts they never delivered.
The dealership that I purchased the car from has been very good to me, however it's an hour drive there.
I would avoid this dealership at all costs!!!
05-09-2007, 11:19 AM
#10
Join Date: Sep 2006
Location:
Posts: 22
RE: Ford Dealership Service Department Ratings :Please tell us about your experinces
The FastLane dept at Cam Clark Ford in Airdrie Alberta does all my servicing...incredible service. I have never had a problem with them. They are very friendly, professional and knowledgable about my GT