are TSB's covered under warranty?
07-25-2007, 02:12 PM
#11
4th Gear Member
Join Date: Aug 2006
Location: Highland, Ca.
Posts: 1,097
RE: are TSB's covered under warranty?
No! All TSB's are not covered under warranty! A TSB is purely a notification to techs of commonly occurring problems/fixes for problems. A TSB will be covered under warranty if the vehicle is still covered under warranty. If it is not, you get to pay.
I have a F350 Powerstroke which has a TSB for the coolant overflow bottles cracking. I had a problem with puking coolant out of the bottle, and had to pay for the new bottle, $380 I might add! The engine is covered by a 100K warranty and the truck only had 37K on it. However, the coolant overflow bottle is not covered under the engine warranty since it's not part of the engine.
I have a F350 Powerstroke which has a TSB for the coolant overflow bottles cracking. I had a problem with puking coolant out of the bottle, and had to pay for the new bottle, $380 I might add! The engine is covered by a 100K warranty and the truck only had 37K on it. However, the coolant overflow bottle is not covered under the engine warranty since it's not part of the engine.
07-25-2007, 02:43 PM
#12
3rd Gear Member
Join Date: Aug 2006
Location:
Posts: 793
RE: are TSB's covered under warranty?
The true reason for TSB's is as a band-aid for the service manual. Revisions to the service manual have historically been pretty high cost actions. Now with more and more of the service manual being available on-line it's getting easier and cheaper to fix the service manual without publishing a TSB. The idea for the future of service is to be able to constantly adjust the service manual and use SSM's for notification of changes.
TSB's are more trouble than they are worth for the company for the reasons mentioned by others. People hear TSB and think recall......everyone floods the dealer whether they have an issue or not. This is one of the reasons that more and more of the meetings I'm in lately that used to conclude witha TSB assigment have now ended in no TSB issued.
TSB's are more trouble than they are worth for the company for the reasons mentioned by others. People hear TSB and think recall......everyone floods the dealer whether they have an issue or not. This is one of the reasons that more and more of the meetings I'm in lately that used to conclude witha TSB assigment have now ended in no TSB issued.
07-25-2007, 03:20 PM
#13
5th Gear Member
Join Date: Apr 2007
Location: The High Country
Posts: 3,547
RE: are TSB's covered under warranty?
ORIGINAL: bascho
The true reason for TSB's is as a band-aid for the service manual. Revisions to the service manual have historically been pretty high cost actions. Now with more and more of the service manual being available on-line it's getting easier and cheaper to fix the service manual without publishing a TSB. The idea for the future of service is to be able to constantly adjust the service manual and use SSM's for notification of changes.
TSB's are more trouble than they are worth for the company for the reasons mentioned by others. People hear TSB and think recall......everyone floods the dealer whether they have an issue or not. This is one of the reasons that more and more of the meetings I'm in lately that used to conclude witha TSB assigment have now ended in no TSB issued.
The true reason for TSB's is as a band-aid for the service manual. Revisions to the service manual have historically been pretty high cost actions. Now with more and more of the service manual being available on-line it's getting easier and cheaper to fix the service manual without publishing a TSB. The idea for the future of service is to be able to constantly adjust the service manual and use SSM's for notification of changes.
TSB's are more trouble than they are worth for the company for the reasons mentioned by others. People hear TSB and think recall......everyone floods the dealer whether they have an issue or not. This is one of the reasons that more and more of the meetings I'm in lately that used to conclude witha TSB assigment have now ended in no TSB issued.
I find it amazing how many "car people" don't know the true meaning of a TSB. Maybe we ought to do a sticky on car-shop talk.[8D]
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