MUS7ANG

I ordered JLT CAI / SCT X3 combo from Bama. The SCT came programmed with the wrong tunes (93 race, perf, torque) but I need 91s. I tried emailing but no response (after a week). I tried calling but no one answers the phone. I know Doug may be busy but it sucks not getting any support.

I'm getting impatient and thinking of just buying tunes from Brentspeed. How are they with customer service?

MustangGT0405

Brenspeed normally answers my emails the same day.

Doug is great when you get a hold of him but sometimes it takes forever for him to get back to you. Just for the $$ I would stick it out with doug because you paid for the tunes already.

Good luck

richmod

If you mean customer service response time, Brenspeed.
If you mean customer service quality, both are very good.

2007GT/CS

Brenspeed has always gone above and beyond for me. Can't speak to Bama.

banka87

Brent is the man.

thxultra

Didn't have any problems with B@m@ here. Tunes are running great.

Mikes_BLK_GT

I have both, it takes Doug longer to respond to emails although I had my tune from him within a about 3 days(emailed). My experience with both has been good. That being said I buy mostly from brenspeed and direct most of my tech questions to them.

fredlo69

Bama did right by me, Doug help me out over the phone and the price and tune were awsome.

s2k

Both are great and try to work with you. Dougs a one man band while brent has a nice operation going on.

D_Gusler

I can't speak for bama, but I can do nothing but praise brenspeed. Great service, resonable prices, free shipping on most everything. Like I said, nothing but praise for him.