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ORIGINAL: Silencer06

I've never had anything but problems with XenonMods responding to my emails, so the fact that he's leaving you hangingdoesn't surprise me one bit. His responsiveness (or lack thereof) to customers is absolutely horrendous, and I'll never buy another thing from them as a result. With EVERY email I've ever sent them, Rich has ONLY replied after I had to follow-up time and time again....almost as if he's lazy and waits 'til you get pissed before he has no choice but tofinallytake action and respond. Bottom line, in my own personal experiences with him, I found that his service flat out sucks...bad!I'm sure others can reply to this and say they'vehad good luck with him, but not me. Never once...and never again.

In any case, the last time I heard from himwasin early November when I had yet anotherhellish correspondence with him, this one stemming from a simple request I sent him seeking information about his return policy for a problem item I ordered from them. Having already experienced veryslow responsivenessin earlier dealings with him, I waited a few days and still got no responsebefore finally sending him another message telling him I'd had enough, essentially saying"good riddance" to his business. Well wouldn't you just know it,as usual, he waited'til I got pissed before responding and then had the nerve to callme a prick for expressing my frustrations inmyearlier email! What gall this guy has!! He actually thinks it's okay touse profanity in his replies to hiscustomers...who he should VALUE and attempt to satisfy?? Well needless to say,that was my absolute last straw. There are COUNTLESS other businesses out there that sell the same products he does and offer FAR better service, and even if an itemcosts a few bucks more somewhere else, to me, quality service is worth it.

Anyway, goodluck with your wait. It might be awhile so prepare yourself for a bitter ending.

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