My MGW Shifter broke

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09-26-2008, 11:24 AM

#21

deekum1627

6th Gear Member

Join Date: Dec 2007

Location: Long Island, moving to arizona soon

Posts: 7,386

Quote:

Originally Posted by MGWLTD

HEY GUYS,

you simply have an early build shifter and we have since eliminated the rubber sleeve as it was overkill and not needed. simply call julie or peggy monday and they can send you out a new shaft and bracket free of charge. we had some issues with it not staying tight but frankly never saw one break. but no worries the new shaft will NOT break :P

regards
george ciamillo

owner mgw 706-793-1770

thats freaking awsome now thats service

09-26-2008, 12:30 PM

#22

5SPD07GT

Official Site Sponsor

Join Date: Jul 2007

Location: WV

Posts: 4,532

MGW FTW

09-26-2008, 01:10 PM

#23

mlcrycc

5th Gear Member

Join Date: Feb 2005

Location: Anaheim, California

Posts: 4,205

Now THAT'S what I'm talking about.......World class customer service......

09-26-2008, 02:35 PM

#24

scramblr

3rd Gear Member

Join Date: Aug 2005

Location: New Braunfels, TX

Posts: 882

No better service than that. You can always count on George to make it right. I had an early build shifter that was very stiff and didn't like it. Wished I had my Pro 5.0 back in there. George asked me to send it to him to check out. A week later I have a brand new shifter at my door step. Not many companies that will do that no questions asked. Just simply outstanding customer service. However, strictly as a personal preference I'm running the Pro 5.0 again, but I wish more companies had the customer in mind as MGW does.

09-26-2008, 02:52 PM

#25

Stoenr

5th Gear Member

Join Date: May 2005

Location: S.burbs Chicago

Posts: 4,793

I still have the original bushings, no complaints, not even in winter. I wonder how much different the replacement/updated ones really are. Just to lazy to swap them I guess, lol.
But yeah, what customer service when they come to you first! I would be willing to bet tho that someone emailed him the link here, lol.

09-26-2008, 03:03 PM

#26

luckydawg003

4th Gear Member

Thread Starter

Join Date: Oct 2006

Location: Brandon, FL

Posts: 1,214

Wow that is great customer service. I never even got around to calling them yet. But I will call George on Monday and order the new part. Thanks George. Thanks for the help MF members.

09-26-2008, 03:40 PM

#27

Goldenpony

5th Gear Member

Join Date: Jun 2005

Location:

Posts: 3,319

MGW

Quote:

Originally Posted by Stoenr

Hmmm. I had one of the 1st ones to go out, and I think I was the 2nd person to have it installed. Still working on all original parts, none of the upgraded/updated parts with zero issues from day one.
Looking forward to an update on the situation.

I too was in the very first group to go out. I have had zero issues with mine. Works as good as the day it went in. I KNOW George will make it right.

09-28-2008, 01:35 AM

#28

mygt500

Multi-Tasking Moderator!

Join Date: Nov 2006

Location: Detroit Rock City!

Posts: 15,618

Quote:

Originally Posted by MGWLTD

I love this....this is why MGW's shifter (any other parts for that matter) are so great and work so well and the customer service is so top notch that they make one post to make it right on this forum! thanks ! Some companies out there should strive to be like MGW ltd in every way!!!!!!!!!!!!

10-03-2008, 03:59 PM

#29

luckydawg003

4th Gear Member

Thread Starter

Join Date: Oct 2006

Location: Brandon, FL

Posts: 1,214

Mine is the exact same as yours, except where that silver part clamps on to the black block. Mine split open allowing the shifter to slide up and out. I just got the new shifter from MGW...free of charge today. Its all one solid piece. I'll post a pic up later. This one won't break. Thanks George from MGW again. Great customer service. 100% A+ quality service, and product.
Old shifter and new shifter. The new one is the solid bottom silver piece