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YOU WON'T BELIEVE THIS

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Old 01-18-2009, 10:13 PM
  #21  
charliebrown266
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I know how you feel,I hate taking my car to the dealership.Took my 96 GT in for the intake replacement,left it for the day,they said they replaced it with the updated manifold,well one week later its leaking.Phoned ford and they said since it was done a week ago they would not do anything.So i ordered a new one and put it in.Took the old one back to the dealer and spoke to the service manager,he took one look at the old one and cut me a check on the spot,because he new the one i brought back was not the updated manifold. really pissed me off.
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Old 01-18-2009, 10:22 PM
  #22  
MELLOWYELLOW06
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Originally Posted by GRABBER CS View Post
That's pretty crappy! Glad you figured it out and good luck with getting it fixed. I would personally hit up the dealership's owner that said they performed the work before a lawyer. Explain the situation and give the owner the chance to make it right.


+1 on this idea. Give them a chance to make things right.

And, this world really goes around on personal relationships and friendships made with others. The world of computers have made things somewhat impersonal. It is amazing what you can get done at a dealership once a friendship is developed and maintained with the important staff members at a dealership. Its like knowing the right casino manager in a Vegas hotel.
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Old 01-19-2009, 09:14 AM
  #23  
SCCAGT
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Suing over $1000 is pretty much a wasted effort. Throw a fit directed at the people in charge, and give them a chance. You may not get exactly what you want, but odds are, they will bend over to make it right with you.
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Old 01-19-2009, 09:44 AM
  #24  
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PTAYLOR - I've read many of your posts; I respect your maturity & I'm sure you're telling the truth! Therefore this is quite shocking! I agree with Doogie... your first move should be to confront the dealership's OWNER with proof of what his service department did and give him a chance to make it up to you. If I were the owner, you'd be given DOUBLE your lost money and free service for a year... meanwhile, the service manager and the mechanic would be FIRED and black-listed from ever working for Ford again...

If the dealership balks in the slightest, go immediately to your lawyer! Good luck & keep us informed...
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Old 01-19-2009, 10:16 AM
  #25  
jmk3
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speak to owner first, if he doesn't compensate you for your expenses make up a sign that says "Don't buy a car here cause they won't repair waranty work" or somehing like that.
Stand out front where new customers enter the lot & point at your sign. See how fast they write you a check.
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Old 01-19-2009, 10:59 AM
  #26  
thedrod
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I always use a Sharpie and write the date of my oil change on the oil filter.

I went to the dealership after I bought it for my first "free oil change."

When I got home...my oil filter still had the date I wrote on it.

Went back, bitched, got 4 oil changes free.

I don't want to offend anybody but I really think its not just the Dealerships, I think its the Techs. About 90% of techs I have met are scumbags. Especially those at Firestone. Those people are worthless pieces of ****. If you bring your car in for an inspection they will break something and charge you to fix it. It's happened to me twice at two different locations. So its a corporate plague.
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Old 01-19-2009, 12:42 PM
  #27  
ABQstang89
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When at a dealership it has always been to my advantage to go to the top when i need something. I know one of the managers at a GM dealership and thats how i always did business up until now. If you confront them and talk to a manager, or someone higher, you might actually find some nice benefits from it later down the road.
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Old 01-19-2009, 04:41 PM
  #28  
157dB
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Sealership Duck!
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Old 01-19-2009, 05:22 PM
  #29  
pascal
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Originally Posted by MELLOWYELLOW06 View Post
It is amazing what you can get done at a dealership once a friendship is developed and maintained with the important staff members at a dealership. Its like knowing the right casino manager in a Vegas hotel.
Well, gambling is involved in both cases...
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