A Big Thanks To Chris Rose and American Muscle!
11-09-2010, 11:28 AM
#13
4th Gear Member
Join Date: Jun 2010
Location: Illinois
Posts: 1,846
IM sure u have called right to get this problem solved. I had one ordering problem but all other orders have gone great dealing with american muscle. They seem to have their act together and treat people right. There are other businesses for are mustangs that also stand out from the rest. Id like to give a thumbs up to them also
11-09-2010, 11:44 AM
#14
The Paranoid One
Thread Starter
Join Date: Apr 2006
Location: Texas
Posts: 5,320
Don't want to bad mouth AM at all, but in case Chris stops by here sometime to comment, I'm having a bit of a problem with AM and the tuning process right now.
I ordered my tuner about a month ago now and was told I had to wait until SCT said my computer code was good to go for programming a tune before they could write one. But at this point, a month down the road and a bill for $354 charged, it feels like this is at least minorly ridiculous
I ordered my tuner about a month ago now and was told I had to wait until SCT said my computer code was good to go for programming a tune before they could write one. But at this point, a month down the road and a bill for $354 charged, it feels like this is at least minorly ridiculous
You should call SCT and talk to them about getting on the ball.
11-09-2010, 12:05 PM
#15
4th Gear Member
Join Date: Jun 2010
Location: Illinois
Posts: 1,846
The thing is that I sorta see that as AM's responsibility. It's like if Ford hit production delays because of their seat manufacturer, would you really expect it to be my responsibility to call that manufacturer and tell them to do their job better? lol
11-09-2010, 06:49 PM
#17
Don't want to bad mouth AM at all, but in case Chris stops by here sometime to comment, I'm having a bit of a problem with AM and the tuning process right now.
I ordered my tuner about a month ago now and was told I had to wait until SCT said my computer code was good to go for programming a tune before they could write one. But at this point, a month down the road and a bill for $354 charged, it feels like this is at least minorly ridiculous
I ordered my tuner about a month ago now and was told I had to wait until SCT said my computer code was good to go for programming a tune before they could write one. But at this point, a month down the road and a bill for $354 charged, it feels like this is at least minorly ridiculous
This isn't a typical experience. We usually ship programmers and CAI/tuner combo kits in as little as 1.5 days and as long as 2-3 days. This is the first order we've gotten for this PCM code, and we tune easily over 50 2011's a week. Sorry about how it's panned out thus-far.
Let me see if I can't get it solved for you.
Future FYI - calling us Monday-Friday 9AM-5:30PM EST directly at 888.226.9764 is the best way to get things done. Tune updates are handled within 10 minutes, problems like this can be straightened way. It gets rid of a lot of unnecessary waiting time during correspondence. Emails take 24-48 hrs.
Last edited by AMChrisRose; 11-09-2010 at 06:52 PM.
11-09-2010, 07:00 PM
#19
4th Gear Member
Join Date: Jun 2010
Location: Illinois
Posts: 1,846
I have been following this since it started. The PCM code that you have isn't supported by SCT yet. They've emailed and called SCT probably 20 times trying to get it solved for you. I promise you they're working on it.
This isn't a typical experience. We usually ship programmers and CAI/tuner combo kits in as little as 1.5 days and as long as 2-3 days. This is the first order we've gotten for this PCM code, and we tune easily over 50 2011's a week. Sorry about how it's panned out thus-far.
Let me see if I can't get it solved for you.
Future FYI - calling us Monday-Friday 9AM-5:30PM EST directly at 888.226.9764 is the best way to get things done. Tune updates are handled within 10 minutes, problems like this can be straightened way. It gets rid of a lot of unnecessary waiting time during correspondence. Emails take 24-48 hrs.
This isn't a typical experience. We usually ship programmers and CAI/tuner combo kits in as little as 1.5 days and as long as 2-3 days. This is the first order we've gotten for this PCM code, and we tune easily over 50 2011's a week. Sorry about how it's panned out thus-far.
Let me see if I can't get it solved for you.
Future FYI - calling us Monday-Friday 9AM-5:30PM EST directly at 888.226.9764 is the best way to get things done. Tune updates are handled within 10 minutes, problems like this can be straightened way. It gets rid of a lot of unnecessary waiting time during correspondence. Emails take 24-48 hrs.
Hopefully SCT will pull their stuff together so that I can get out of your hair and get on the road with my new tunes
. Sorry for having a PITA PCM code haha. Thanks again Chris for being part of a great company and being a giant help here on the forums, I know I'm one of many who appreciate your efforts!
